Transcript Microsoft Office 365 Cloud Principles and Expectations

What’s different about being in the cloud vs. on-premises?
What are the principles by which Microsoft delivers innovation?
How can you best manage change or if there’s a service incident?
What tools do you have at your disposal?
What are your questions and feedback?
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Maintain
an evergreen
service
Provide a platform
built on security,
privacy, and trust
Offer highly
configurable and
scalable services
Monthly release cadence
Security comes first
Direct feedback
Minor & major updates
Evolving standards
Real-time information
Up-to-date, no patching
Common support issues
Direct to customer
communications
Organizational
readiness content
Customer engagement
Old
Send-a-smile in-product feedback
New
Support and community
aggregate customers’ issues
Security
Best-in-class security with over a decade of experience building Enterprise software & online services
Physical and data security with access control, encryption and strong authentication
Security best practices like penetration testing, defense-in-depth approach to protect against cyber-threats
Unique customer controls with Rights Management Services to empower customers to protect information
Compliance
Commitment to industry standards and organizational compliance
Enable customers to meet global compliance standards in ISO 27001, EUMC, HIPAA, FISMA
Contractually commit to privacy, security and handling of customer data through Data Processing Agreements
Admin Controls like Data Loss Prevention, Legal Hold, E-Discovery to enable organizational compliance
Privacy
Privacy by design with a commitment to use customers’ information only to deliver services
No mining of data for advertising
Transparency with the location of customer data, who has access and under what circumstances
Privacy controls to regulate sharing of sites, libraries, folders and communications with external parties
Microsoft
security best
practices
Office 365 built in security
Office 365 customer controls
Office 365 independent
verification and compliance
Automated
operations
Encrypted
data
24hr
monitored
physical
hardware
Isolated
customer
data
Secure
Network
Office 365 is highly configurable with some customization
Mix and match services to meet your requirements
Choose the flexibility between cloud and hybrid deployment
Redundant datacenters and financially backed SLA
provide uninterrupted and reliable access
100s to 1000s
10s of Thousands
Thousands
100s of Thousands
10s of Thousands
100s of Millions
10s to 100s
Millions
Up to 4-5 orders of magnitude difference!
It is critical that you
understand what change
means, types of change
Clear, predictable and
reliable service change
communications is critical
Visit http://blogs.office.com/office365updates/
Compliments other communications, provides notification and actions required
Current and previous version of Internet Explorer and Firefox
Current versions of Chrome and Safari
Web browser
Any Office client in mainstream support
Office client
Older clients
Office 365 won’t deliberately block connections
Existing features may operate differently and not work over time
New features may not be available
Office 365 will only offer security fixes. No code fixes.
US English Location: http://technet.microsoft.com/en-us/library/office-365-system-requirements.aspx
http://support.microsoft.com/lifecycle/
Service Continuity by Design
Redundancy
Resiliency
Distributed Workloads
Physical redundancy
Active load balancing
Data redundancy
Recovery across “failure
domains” regularly tested
Distributed components
are more resilient
Functional redundancy
Most failures are contained
to a single service.
Service component isolation
Human intervention by
exception
Predictability and
Inspectability
Complexity avoidance
and graceful degradation
Automated recovery alerts
24x7 on-call engineer
Incident avoidance detailed
Standardized hardware
Log and tracing to avoid SI
Fully automated
deployment
On-call engineers are core
product group members
Rich forensics and monitoring
Built-in workload
management mechanisms
First and best content
Regional
Updated hourly
Status
Description
Investigating
Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential
service incident. Microsoft is currently investigating.
Service Interruption
Microsoft has confirmed that normal services are being impacted. Microsoft is taking immediate
action to understand the cause of the failure and determine best course of action to restore service.
Service Degradation
Services are still active, but service responsiveness and/or delivery times may be slower than usual.
Microsoft is working to restore normal service responsiveness.
Restoring Service
Microsoft has isolated the likely cause of the incident and is in the process of restoring service
Extended Recovery
Services are restored and may be slower than usual
Service Restored
Normal system services have been restored
Additional Information
There is additional information provided
Normal Service
The service is healthy
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Provides tenant specific Office 365
service health and maintenance
information on the go
Available for Windows Phone, iOS
and Android devices
Ability to query a
tenant or permissioned
account and see
service health results
View the customers in which you have delegated admin privileges
Find, select and perform administrative tasks on behalf of your customers
View your customers’ Office 365 service health status and details
Create, edit and view service requests on behalf of your customers
Create trial, purchase offers and delegated administration requests
Key differences about being in the cloud vs. on-premises
The principles by which Microsoft delivers innovation in Office 365
Tips on how to best manage change or if there’s a service incident
Quick tour of the tools you have at your disposal
Answered your questions and heard your feedback (I hope!)
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