VP for Finance, Administration, and Technology

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Transcript VP for Finance, Administration, and Technology

Copyright Lock Haven University of PA 2007. This work is the
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Robert O. Little, CCP
VP for Finance, Administration, and Technology
Donald W. Patterson, Jr.
Director, Computing and Instructional Technology
Boise P. Miller
Telecommunications Manager
Member of PA State System of Higher Education
14 public universities
110,428 students
5,241 students
75 undergrad programs
3 graduate programs
Located in rural
35 bldgs Lock Haven
2 bldgs Clearfield
572 employees
264 faculty
(Stay tuned for how we
managed to get there)
Monthly Centrex Bill in excess of $40K
 40+ year old copper plant beginning to fail
 Crushed and leaky conduit
 Approx $2M to replace existing copper
All buildings not homed to a single copper
demarcation point
 No internal traditional telecom experience
 Multiple vendors/bills for different services
 Dial tone/Centrex lines
 LD
Donald Patterson,
IT Director
Joan Williamson
Clerk 2
Boise Miller
Gerald Eisley
David Fisher
Network Admin
Richard Heimer
Joel Register
Info. Resource
Steve Davis
Dist. Systems Spec.
Sharon Heverly
Clerk 3
Dana Boardman
Clerk 2
Jeffrey Walker
Distr. System
Norm Wisor
Randy Bordas
James Heiney
Dist. Systems Spec
Jeffrey Sawyer
Andy Cajka
Electronic Systems
Manny Andrus
Melanie Parmenter
ITT, Customer
Christian Glotfelty
Shane Jones
Richard Christian
Generalist 1
Paul Markert
Centrex Contract Extension – The Band-Aid
 Seeking Alternatives
 Continue with Centrex?
 PBX?
 VoIP?
Making the Decision – Why IP Telephony?
 Why risk a “new” technology?
 Drawbacks of remaining traditional
○ Costs
○ The “Digging” Factor
 Manageability and Insourcing
Project Goals
 What do we NEED the system to do?
 What do we WANT the system to do?
 What are our users expecting?
Inventory of Existing Services
 Features
 Actual line counts and locations
 Types of devices
○ Traditional Voice
○ Fax and Data
○ Emergency and Other
What can we eliminate?
 Superfluous lines
 Residence Hall room lines
What would we like to add?
 Features, Features and more Features
 Voicemail and E-Mail integration
 IVR and Call Center capabilities
 Simple centralized management
 “Really cool looking phones!”
A “new” data network
 Existing data network comprised of “dumb” switches
and hubs (Some only 10Mb/s)
 Mission critical voice application dictated that we
build full redundancy into the network core and
 For interoperability purposes, data and voice
equipment should be sourced from same
manufacturer and integrated by same vendor
 Datacenter required additional power and rackspace
to support new voice and data equipment
Project Cost: $1.6 Million
 Includes Voice and Data gear
 Includes 5 yr maintenance
 Includes integration services
5 Yr HR Costs: $400,000
 5 Yr Telco Charges: $300,000
 Total 5 Year Costs: $2.3 Million
 5 Yr Centrex Costs: $2.4 Million
“First Glance” Savings: $100,000
Data network expense would have occurred
regardless of telecom project ($800K)
Adds/moves/changes rising by approx $20K/year
Centrex + A/M/C + Data Network = $3.3 Million
True Telecom Savings: $1 Million over 5 Years
Cost Avoidance of $2 Million to replace in-ground
copper yields a total 5 Year budgetary advantage of:
Prepare the datacenter
Source outside connectivity
Perform the data network upgrades
 Schedule downtime
 Move legacy network to new core
 Upgrade individual buildings
Build IP Telephony/Unified Communications Core
 Roll-out IP endpoints to “pilot” group
 Configure IVR and Call Centers
 Convert branch campus to IP Telephony
 Continue endpoint rollout while disconnecting legacy
Centrex lines
January 2005 – April 2006: Investigation and Inventory
 April – May 2006: Bidding and Proposal
 June 2006: Purchase
 July 2006: Facility Preparation
 August 2006: Complete Network Overhaul
 Early September 2006: Pilot VoIP Install
 Late September 2006:
 IVR/Call Center Config
 Branch Campus Implementation
October 2006 – January 2007: Full Endpoint Install
June 30, 2007: Terminate Centrex Contract
Problems with phone number changes
 Users not publicizing new numbers
 “Wrong number” calls (484 NPA vs. 484 NXX)
 ILEC refused to remove “old” numbers from directory
Incompatible Analog Devices
 Postage meters and credit card machines
 Usually fixed via a codec change
E911 Location Issues
 Device can be moved without PSAP being informed
 Policy established requiring users to notify telecom staff of
phone moves
Reduced 5 Year Operating Costs by $1 Million
 Provided cost avoidance of $2 Million
 Reduced average telecom service request time from
over 1 week to less than 1 day
 Added enhanced services such as on-phone
directories and Unified Messaging
 Built a communications platform capable of growth
 Consolidated communications between campuses
 Increased customer service with call centers and rule
based call routing
 Finally had something exciting enough to present at
Available for Q&A are:
 Robert Little, LHUP
 Donald Patterson, Jr., LHUP
 Boise Miller, LHUP
 Bob Balogh, Presidio
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