VP for Finance, Administration, and Technology

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Transcript VP for Finance, Administration, and Technology

Copyright Lock Haven University of PA 2007. This work is the
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Robert O. Little, CCP
VP for Finance, Administration, and Technology
Donald W. Patterson, Jr.
Director, Computing and Instructional Technology
Boise P. Miller
Telecommunications Manager
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Member of PA State System of Higher Education
14 public universities
110,428 students
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5,241 students
75 undergrad programs
3 graduate programs
Located in rural
Pennsylvania
35 bldgs Lock Haven
2 bldgs Clearfield
572 employees
264 faculty
(Stay tuned for how we
managed to get there)
Monthly Centrex Bill in excess of $40K
 40+ year old copper plant beginning to fail
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 Crushed and leaky conduit
 Approx $2M to replace existing copper
All buildings not homed to a single copper
demarcation point
 No internal traditional telecom experience
 Multiple vendors/bills for different services
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 Dial tone/Centrex lines
 LD
 ISDN LD
Donald Patterson,
Jr.
IT Director
Joan Williamson
Clerk 2
(Half-Time)
Boise Miller
Telecommunication
Manager
Gerald Eisley
Director,
Administrative
Computing
David Fisher
Network Admin
Richard Heimer
Telecommunication
Coordinator
Joel Register
Info. Resource
Manager
Steve Davis
Dist. Systems Spec.
2
Sharon Heverly
Management
Technician
Joanne
Eisenhower
Clerk 3
Dana Boardman
Clerk 2
Jeffrey Walker
Distr. System
Manager
Norm Wisor
ITT
Randy Bordas
ITT
James Heiney
Dist. Systems Spec
2
Jeffrey Sawyer
ITT
Andy Cajka
Electronic Systems
Tech.
Manny Andrus
ITT
Melanie Parmenter
ITT, Customer
Service
Christian Glotfelty
ITT
Shane Jones
ITT
Richard Christian
ITT
Generalist 1
Paul Markert
ITT
Centrex Contract Extension – The Band-Aid
 Seeking Alternatives
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 Continue with Centrex?
 PBX?
 VoIP?
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Making the Decision – Why IP Telephony?
 Why risk a “new” technology?
 Drawbacks of remaining traditional
○ Costs
○ The “Digging” Factor
 Manageability and Insourcing
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Project Goals
 What do we NEED the system to do?
 What do we WANT the system to do?
 What are our users expecting?
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Inventory of Existing Services
 Features
 Actual line counts and locations
 Types of devices
○ Traditional Voice
○ Fax and Data
○ Emergency and Other
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What can we eliminate?
 Superfluous lines
 Residence Hall room lines
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What would we like to add?
 Features, Features and more Features
 Voicemail and E-Mail integration
 IVR and Call Center capabilities
 Simple centralized management
 “Really cool looking phones!”
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A “new” data network
 Existing data network comprised of “dumb” switches
and hubs (Some only 10Mb/s)
 Mission critical voice application dictated that we
build full redundancy into the network core and
backbone
 For interoperability purposes, data and voice
equipment should be sourced from same
manufacturer and integrated by same vendor
 Datacenter required additional power and rackspace
to support new voice and data equipment
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Project Cost: $1.6 Million
 Includes Voice and Data gear
 Includes 5 yr maintenance
 Includes integration services
5 Yr HR Costs: $400,000
 5 Yr Telco Charges: $300,000
 Total 5 Year Costs: $2.3 Million
 5 Yr Centrex Costs: $2.4 Million
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“First Glance” Savings: $100,000
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Data network expense would have occurred
regardless of telecom project ($800K)
Adds/moves/changes rising by approx $20K/year
Centrex + A/M/C + Data Network = $3.3 Million
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True Telecom Savings: $1 Million over 5 Years
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Cost Avoidance of $2 Million to replace in-ground
copper yields a total 5 Year budgetary advantage of:
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THREE MILLION DOLLARS
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Prepare the datacenter
Source outside connectivity
Perform the data network upgrades
 Schedule downtime
 Move legacy network to new core
 Upgrade individual buildings
Build IP Telephony/Unified Communications Core
 Roll-out IP endpoints to “pilot” group
 Configure IVR and Call Centers
 Convert branch campus to IP Telephony
 Continue endpoint rollout while disconnecting legacy
Centrex lines
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January 2005 – April 2006: Investigation and Inventory
 April – May 2006: Bidding and Proposal
 June 2006: Purchase
 July 2006: Facility Preparation
 August 2006: Complete Network Overhaul
 Early September 2006: Pilot VoIP Install
 Late September 2006:
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 IVR/Call Center Config
 Branch Campus Implementation
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October 2006 – January 2007: Full Endpoint Install
June 30, 2007: Terminate Centrex Contract
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Problems with phone number changes
 Users not publicizing new numbers
 “Wrong number” calls (484 NPA vs. 484 NXX)
 ILEC refused to remove “old” numbers from directory
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Incompatible Analog Devices
 Postage meters and credit card machines
 Usually fixed via a codec change
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E911 Location Issues
 Device can be moved without PSAP being informed
 Policy established requiring users to notify telecom staff of
phone moves
Reduced 5 Year Operating Costs by $1 Million
 Provided cost avoidance of $2 Million
 Reduced average telecom service request time from
over 1 week to less than 1 day
 Added enhanced services such as on-phone
directories and Unified Messaging
 Built a communications platform capable of growth
 Consolidated communications between campuses
 Increased customer service with call centers and rule
based call routing
 Finally had something exciting enough to present at
Educause!!!
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Available for Q&A are:
 Robert Little, LHUP
 Donald Patterson, Jr., LHUP
 Boise Miller, LHUP
 Bob Balogh, Presidio
Networked Solutions