Transcript DYXnet ONE VC Overview 2009.12.15

DYXnet ONE VC Service
Overview
(Version 20091215)
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HD Video Conferencing
Market & Benefits
Corporate usage is picking up
• Significant surge in demand since SARS in 2002
• Catalyst factors include rising traveling-related costs (e.g.,
oil, air-ticket, hotel etc.), lower bandwidth cost and
emergence of HD video technology
• Demand hits another high in 2008 because of
contagious disease (e.g., H5N1, H1N1) and occurrence of
financial tsunami
• Estimation by Frost & Sullivan in 2009: global video
conferencing system market will reach US$5.7 billion by
end of 2013
Benefits of HD Video Conferencing
• Reduce cost and risk related to traveling
– Users are finally willing to use VC instead of face-to-face meeting
– Higher resolution and larger screen enables much more
convincing feeling of a real meeting
– See the change in body language
– More natural motion enhances confidence
– Improved voice quality enables better comprehension and freeflowing conversations
– Impose greater impact on the listeners
– Hear and feel the emotion
– Reduce risk & cost due to insurance and any kind of accident
Benefits (cont.)
• Enhance productivity &
competitiveness
– Manage multiple teams and dispersed
resource by higher resolution split-screen
multi-site VC
– Display and demonstrate products with
greater details and better color reproduction
– High resolution collaboration tool helps
demonstrate your value, e.g., PowerPoint with
high resolution which delivers your message
more effectively
Benefits (cont.)
• Enabler for new unified collaboration
applications & investment protection
– High resolution streaming of CEO / Executive
speech to staff
– More engaging working relationship with coworkers by high resolution desktop VC
– High-def VC for auditorium environment
– Training, financial info sharing, product
demonstration which requires better visual
and audio details
Challenges & Requirements
Slow Return On Investment
• Internal Video Conferencing
– Limited usage and low utilization
– High investment in MCU equipment for multi-site VC
– Constrained by conference room with appropriate
equipment
• External Video Conferencing
– Rely on expensive ISDN or less stable Internet network
– Constrained by conference room with appropriate
equipment
 Cannot fully realize the benefits!
Extend the benefits of video conferencing
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All employees desks
Branch Offices
Mobile workers
Home workers
Partners
Customers
Suppliers
End user expectations
“I need …”
– To be able to join a
multipoint conference,
regardless of where I am,
without requiring an
expensive end-point device
– To be able to participate by
listening, talking and sharing
data
– To be able to see the
participants and become
involved in the meeting
Features of ONE VC Service
Multi-Point HD Video Conferencing
• A central virtual
conferencing room for up
to 20 users (or 19 users +
1 presentation channel) to
meet face-to-face
• Increase work morale,
efficiency and productivity
• Up to 1280x720p (HD)
video quality for realistic
feeling which promotes
dedication to the meeting
Breaking the barriers – equipment type
Compatible equipment includes:
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Windows PC with webcam
Tandberg all video conferencing equipment (desktop, room, HD)
Almost all H.323 VC equipment including Polycom, Sony etc.
SIP video or audio-only equipment (e.g., SIP phone hardware or
software)
Breaking the barriers – network connection
Ways of interconnection
– Internet
• Broadband at home, hotel, wifi hotspot
• Dedicated Internet Access at office
– DYXnet MPLS Network
• At headquarter or other regional offices
DYXnet MPLS
Network
Internet
Breaking the barriers – user experience
Easy to join
– Click and Invite,
Click and Join
– Video conference
invite using email
URL link
Easy to use
– Firewall friendly
– Send/Receive
content (e.g.,
PowerPoint)
Powerful
• Continuous presence
• Multiple layouts
Flexible
• Content support
• Multiple layouts with
content
Special Technology to Ensure Video Quality
• Universal Port™ - supports any codec, any speed, any resolution
and any layout on any port without loss of capacity or capability
• PacketSafe™ - ensures that packet loss anywhere on the network
will have minimal impact on the quality of your conference and you
stay connected
• Dynamic Jitter Buffering - increases in value depending on the
performance of the network in order to minimize introduced latency
• ClearVision™ - magically transforms poor quality images, from
standard and enhanced-definition endpoints, into 'near' highdefinition clarity
• 720p H.264 codec – high fidelity & network efficiency
• Work best with DYXnet Internet Plus and ONE VPN
Remote (SSL VPN) Services!
Suggested PC Accessories (USB)
Webcam
• Logitech Webcam 905
• Logitech QuickCam Pro 9000
– Carl Zeiss lens with Autofocus
– Enhanced light & sound capturing
Headset
• Logitech® ClearChat™ Pro USB
• Logitech® ClearChat™ PC Wireless
− Laser-tuned audio
− Noise canceling
Desktop Speaker Phone
• ClearOne Chat
• Polycom Communicator
Service Charge Model
• Dedicated MCU Rental (contract-term)
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6-port, 12-port or 20-port
Choose dedicated Internet bandwidth (local & international)
Unlimited usage within the contract period
Customer has administration rights and enjoys more detailed
features
• Short-term Virtual Room Rental (per purchase)
– 12-hour, 2-day or 1-week
– 3-port to 12-port
– Unlimited usage within the purchased time-slot
Summary of Benefits
Features
Benefits
Multi-point Video Conference
Improve productivity , efficiency and
relationship management with
external parties
Allow access for VC through Internet
and Windows PC
Increase usage and better ROI
Compatible with most VC equipment
of various brands
Investment protection and increase
usage, leading to better ROI
On-demand or monthly basis charging Low initial investment and reserve
scheme
cashflow
High video quality
Increase effectiveness of the meeting
and realize benefits of VC
Managed service by DYX
Minimal administration cost on
bandwidth, hardware and facility
maintenance
Corporate Overview
Background
• Founded in 1999 by former senior management of PSINet HK
• Operating in Hong Kong (HQ), Mainland China, Taiwan, Singapore
and Vietnam
• 400+ staff in 12 offices (plus 1,000+ staff in IP Call Centres)
• 6 IDCs (HK, BJ, SH, TP) & 4 IP Call Centres (BJ, SH, GZ)
• 37 cities with Network POPs in Asia with services covering 700 cities
• Serving over 6,500 MPLS VPN clients’ sites and hosting over 4,000
clients’ servers
• Over 2,500 enterprise clients across regions
• The only foreign JV in PRC has nationwide IP VPN / IP Call Centre /
IDC licenses
International Certifications
• ISO 9001 since 2007
• ISO 20000 since 2007
• ~100% engineers with CCNA/CCDA/CCNP/CCIP/MCSE certifications
• 20%+ project managers with PMP/CPMP certifications
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Cisco EUC Specialized Partner since 2006
Cisco Premier Partner since 2006
Hong Kong SuperBrands 2005
Microsoft Certified Partner since 2002
Cisco Powered Network since 2000
Polycom Solution Partner since 2006
Nationwide IP VPN / IP Call Centre / IDC licenses in PRC
Awards
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2009 The Best MPLS VPN Service Provider
2009 Outsourced Contact Centre of the Year (Inbound)
2009 Southern China Contact Centre of the Year (over 100 Seats)
2009 Off-shore Contact Centre of the Year
2009 China Best Outsourcing Contact Centre of the Year
Cisco FY2009 Q2 Best Contributor Award of UC
2008 – 2009 China Best Outsourcing Service Provider
Top 50 Service Outsourcing Providers in China 2008
2008 Service Outsourcing Company in China (Top 50)
2008 Best Contact Centre in China
2008 Inbound Contact Centre of the Year (Off-shore)
2008 Outbound Contact Centre of the Year (Outsourced)
2008 Polycom Best Partner Award
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2008 The Best Contact Centre in China (Outsourced)
Our Vision: FAST
Combine Forward-thinking ICT strategies with worldclass Technologies and Agile services to help customers
and partners Synergize for business success.
Agility
Forward
-thinking
FAST
Technology
Synergy
DYXnet Business Empowerment Network
• 37 Point-of-Presences
covers more than 700 cities
in Asia
• Committed Service Level
Agreement (SLA) quality
• Around-the-clock network
monitoring, management
and reporting
• Operate with Industry’s
best-practices - ISO20000
and ISO9001
Network & Operation
World-class ICT Services
Industry Solutions
Retail
• ONE VPN Retail - Network connectivity for shops
• Co-location – High availability for Retail Application
• Call Centre Outsourcing – Agent, CRM or Hotline Outsourcing
• IP Telephony – IP PBX for self-built hotline support internally
• ONE VC – multi-site HD VC accessibility with shops
Logistic
• ONE VPN Enterprise / Corporate / Corporate Plus - Network connectivity for
main office and branches
• ONE VPN Retail – Network connectivity for outpost and satellite offices
• Call Centre Outsourcing – Agent, CRM or Hotline Outsourcing
• IP Telephony – IP PBX for self-built hotline support internally
• ONE VC – Reduce the cost of overseas communications and business travel with
multi-site HD video-conferencing
Industry Solutions
Manufacturing
• ONE VPN Enterprise / Corporate / Corporate Plus – Network
connectivity for main office, branches and factories
• Internet Plus – Premium Internet access for PRC factories
• ONE VC – Reduce the cost of factory and office managers’
communications and business travel with multi-site HD videoconferencing
Financial Services
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ONE VPN Retail – Network connectivity for shops
Co-location – High availability for web content and application
Content Distribution – Customers experience enhancement
Content Distribution Plus – VIP customers experience enhancement
ONE VC – Boost productivity and decision-making by hosting internal
meetings between branch offices via HD video-conferencing
Industry Solutions
Web Hosting Providers
• Co-location – Facility management and business
enablement
Online Game Providers
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Co-location – Facility management and business enablement
Clean Bandwidth – Business protection and continuity from network attack
Call Centre Outsourcing – Agent, CRM or hotline outsourcing
ONE VC – Strengthen your collaboration with regional distributors, business
partners and suppliers using a low-cost HD video-conferencing system
International Business
Partnership
• Cisco Premier Partner
• Cisco Express Unified Communications (EUC)
Specialized Partner
• Microsoft Certified Partner
• Polycom Solution Partner
• Other Local Solutions Partners
Our Competitive Advantages
• The leading Greater China ICT Service
Provider with over 10 years experience
• Professional and seasoned service team
• Solid experience in PRC with local
expertise and strong Telco relationship
• Comprehensive and flexible solutions
• Competitive and flexible pricing scheme
• Flexible billing options
Thank You!