Transcript 1 - Telecomworld

Document for Technical and Sales Training
KX-NS500
Basic Specification
October 15, 2014
Panasonic System Networks
PBX SE team
This document explains basic specification of KX-NS500 version 1 and 4.1.
It is recommended to know basic specification of KX-TDA100D and
KX-TDA600 before reading this document. However it is not required
to know KX-TDE, KX-NCP and KX-NS1000 before reading this document.
Specifications are subject to change without notice.
1. Introduction (PBX Line-up)
KX-NS500 is successor of KX-TDA/TDE100-200 and KX-NCP
with built-in solution based on KX-NS1000.
Max. Ext
NS IP/Digital
Hybrid PBX
TDA as
Digital PBX
KX-NS
500
KX-NS500
Max.130 Ext
TDA600
Max. 960 Ext
TDE/NCP as
IP/Digital Hybrid PBX
TDE600
Max. 960 Ext
NS Pure IP
PBX
NS1000 x 3
+ TDA620 x 5
Max. 1000 Ext
128
TDE200
Max. 168 Ext
TDA100D
Max. 128 Ext
TDA200
Max. 128 Ext
64
TDA100
Max. 64 by Power-S
TDE100
Max. 64 by Power-S
24
KX-TE
TDA30
Max. 28 Ext
NCP as “TDE30”
Max. 40 Ext
Max. 24 Ext
Analog
Digital
Max. Ext = Digital PT + Analog SLT (except D-XDP and except IP Phone)
IP (more features)
2
2. Introduction (Feature)
KX-NS500 provides same features and same operations as KX-TDA100D.
And more features are supported based on KX-TDE/NCP version 8 and
KX-NS1000 version 3.
Built-in Solution
VM / Recording / UM
Call Center / UC /
Mobility / Security
KX-NS1000
Version 2.1
Program
by PT
N/A
KX-NS500
KX-NS
500
KX-NS1000
Version 3
Web
Program
Program
by PT
Yes
Program
by PT
Web
Program
More IP
KX-TDE/NCP
Version 4
KX-TDE/NCP
Version 8
KX-TDA100D
Program
by PT
Unified
PCMC
(Application)
Web programming is supported instead of Unified PCMC.
Programming by PT is also supported. The specification is same as KX-TDA.
3
3. One Page Sales Point
Enough capacity by IP !
SIP for extension and
trunk !
DISA for Automated AA
Business
Attendant w/o operator !
Improve
2-ch DISA Built-in !
VoIP
Cost
Saving
Telephone
Company
Digital Phone / SLT
IP Phone
Max.130
Max.128
KX-NS
500
Additionally
No need to buy other PBX again
to increase capacity in future
Analog PT and old Digital
PT connection when PBX
replacement !
KX-T74xx
KX-T75xx
KX-T77xx
2-hour recording
for DISA and
Simple VM
Caller
No need operator to transfer a call
PT
Cost
Saving
VM
VM, Recording and
Business
Call center feature by
Improve
400-hour recording
SD !
Telephone
Company
KX-TVM
by SD
Caller
Operator
No discard your PT
PT = PBX Proprietary Telephone
Supervisor
Supervisor can record a call.
4
Chapter 1
Configuration
5
11. Main Cabinet
Cost
Saving
You can save cost because required hardware is factory pre-installed.
- 2-ch DISA or Simple VM / Recording time : 120 min
(Simple VM specification is same as ESVM2 card on OPB3 card of KX-TDA100D.)
- Digital PT 2-port (+ 2 D-XDP)
- SLT 16-port with caller ID and message waiting
- Analog CO 6-port with caller ID
Analog CO can be changed to paging port or external BGM port.
- 2-ch internal BGM (WAV file can be saved.)
RS232 is not supported.
- LAN port (10/100 Base TX) / USB port
SMDR is available using LAN.
- Power supply / External battery port
LAN
1-RJ45
Analog CO
3-RJ45 for 6-ch
DPT
SLT
1-RJ45 for 2-DPT 5-RJ45
SLT 1-2 / SLT 3-4
Power failure transfer for 2 ch (CO-1/2 to SLT1/2)
SLT 5-8 / SLT 9-12
SLT 13-16
6
Cost
Saving
12. Expandability
KX-NS500 has expandability with optional cards and expansion cabinets.
You do not need to discard KX-NS500 to increase capacity in future.
KX-NS500
without option
KX-NS500
6-CO
6-CO + 2-DPT + 16-SLT
16-DPT or SLT
6-CO + 2-DPT + 16-SLT
Connection is like KXTDA600 and KX-TDA620.
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
500
KX-NS
500
KX-NS
500
KX-NS
500
32 SLT
64 SLT
96 SLT
128 SLT
Factory
Pre-installed
to KX-NS500
1-RJ45
PFT
2-RJ45 for 4-SLT
SLT with Caller ID & MSW
5-RJ45 for 16-SLT
Power Supply
External Battery Port
7
Cost
Saving
13. More Expandability
Capacity can be increased to 1,000 extensions using KX-NS500 version 4.1
software with KX-NS1000. (Hardware of KX-NS500 version 4.1 is same as version 1.)
You do not need to discard KX-NS500 to increase capacity in future.
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
500
KX-NS
500
KX-NS1000
1,000 Extensions
KX-NS
500
IP
Network
100 % Feature
Transparency
like TDA600
and TDA620
Max. 15 KX-NS500 with KX-NS520 can be slave unit of KX-NS1000.
KX-NS1000 works as “KX-TDA600”. KX-NS500 with KX-NS520 works as “KX-TDA620”.
8
14. Card Installation for Main Cabinet
Each 2 free slots are supported for trunk and extension.
Max. 1 card
DPH2 (Door phone)
Each 1 card
Max. 1 card
SD (M/S/XS)
LCOT6 (Analog CO)
DSP (L/M/S)
BRI2 (4-ch)
RMT (Modem)
EXP-M
(to NS520)
KX-NS500
MPR
BRI4 (8-ch)
Max. 16-port + D-XDP
Max. 2 cards
DHLC4 (Hybrid)
MCSLC8 (SLT)
DLC8 (DPT)
Max. 1 card
MCSLC16 (SLT)
PRI23
PRI30 / E1
DLC16 (DPT)
for Optional Trunk or Door
for Optional Extension
for Optional Trunk or Door
for Optional Extension
6-CO + 2-DPT + 16-SLT (Factory Pre-installed)
For example, if DLC16 is installed, other extension card cannot be installed.
9
15. Card Installation for Expansion Cabinet
Max. 16-port + D-XDP
Max. 2 cards
DHLC4 (Hybrid)
Slot2 LCOT6
Yes
Yes
Yes
Yes
(V4.1)
Yes
No
No
Yes
MCSLC16 (SLT)
Yes
Yes
No
DLC16 (DPT)
Slot1
LCOT6
BRI2
BRI4
PRI23
PRI30/E1
DPH2
KX-NS520
Connection
to KX-NS500
(Factory pre-installed)
PRI23
DPH2
PRI30/E1
Yes
Yes
(V4.1)
No
Yes
MCSLC8 (SLT)
BRI2
BRI4
Yes
DLC8 (DPT)
Max. 1 card
for Optional Trunk or Door
for Optional Extension
for Optional Trunk or Door
for Optional Extension
16-SLT (Factory Pre-installed)
10
16. Capacity for Trunk
Type
NS500
Pre-installed
NS500
Max.
NS500 +
1 NS520
NS500 +
2 NS520
NS500 +
3 NS520
Trunk
(Legacy + IP)
6
100
(36+64)
136
(72+64)
172
(108+64)
208
(144+64)
Trunk (Legacy)
6
36
(30+6)
72 (V4.1)
(36x2)
108 (V4.1)
(36x3)
144 (V4.1)
(36x4)
PRI30 / E1
0
30
60
90
120
BRI
0
8ch
(BRI4x1)
24ch
(8+8x2x1)
40ch
(8+8x2x2)
56ch
(8+8x2x3)
A+B+P
6
12
24
36
48
A. Analog CO
6
12
24
36
48
B. BGM
6
6
6
6
6
P. Paging
6
6
6
6
6
Trunk (IP)
0
64
SIP
0
64
H.323
0
32
VoIP DSP card and activation key provide IP trunk for H.323 and SIP.
11
17. Capacity for Extension
Type
NS500
NS500
Max.
NS500 +
1 NS520
NS500 +
2 NS520
NS500 +
3 NS520
18
(18+0)
162
(34+128)
194
(66+128)
226
(98+128)
258
(130+128)
18
(16+2)
34
(32+2)
66
(64+2)
98
(96+2)
130
(128+2)
SLT
16
32
64
96
128
DTxx / T76xx
without D-XDP
2
18
(16x1+2)
34
(16x2+2)
50
(16x3+2)
66
(16x4+2)
T74xx / T75xx / T77xx
0
8
16
24
32
Extension (IP)
0
Pre-installed
Ext (Legacy + IP)
without D-XDP
Extension (Legacy)
without D-XDP
128
VoIP DSP card and activation key are required for IP extension.
Extension capacity with D-XDP is limited by power supply capacity.
Item
LF
Digital PT DTxxx / T76xxx
1
Model
Load
Figure
KX-NS500
40
Digital PT by D-XDP
KX-NS520
40
Analog PT
Item
LF
For example,
DHLC4
4
KX-NS500
16 LF
0.5
SLC8
8
DLC16 x 1
0 LF
1.5
SLC16
16
DT300 x 16
16 LF
KX-NS500
16
D-XDP x 16
8 LF
Digital PT I/F CS (2-ch)
2
Digital PT I/F CS (8-ch)
8
32 DT+D-XDP
Value of Load Figure is different from KX-TDA/TDE because KX-NS is new hardware design.
40 LF
12
18. Capacity for Others
Type
NS500
Pre-installed
NS500
Max.
Portable Station
Cell Station
(DPT I/F + IP I/F)
NS500 +
1 NS520
NS500 +
2 NS520
NS500 +
3 NS520
128 PS
2 CS
40 CS
(8+32)
48 CS
(16+32)
56 CS
(24+32)
64 CS
(32+32)
2 CS
8 CS
16 CS
24 CS
32 CS
DPT I/F CS (2ch)
2 CS
8 CS
16 CS
24 CS
32 CS
DPT I/F CS (8ch)
0 CS
4 CS
8 CS
12 CS
16 CS
DPT I/F CS
IP I/F CS (8ch)
0 CS
32 CS x 8ch
KX-NCP158 (8ch)
0 CS
16 CS x 8ch
KX-NS0154 (8ch)
0 CS
32 CS x 8ch
DISA
Simple VM
64ch by DSP-L
2ch
2ch
UM : Built-in TVM
0ch
KX-TVM (DPT I/F)
4ch
4ch + 24ch
0/0/0
2/2/2
Door phone /
Opener / Sensor
24ch by DSP + SD Card + Activation Key
48ch by 2 KX-TVM200
4/4/4
6/6/6
8/8/8
13
19. Compatibility for Telephone
Cost
Saving
You do not need to discard old phones, when you upgrade PBX from
Panasonic old PBX to KX-NS500.
PT
DHLC4
KX-T70xx / KX-T71xx / KX-T73xx
KX-T72xx (Load Figure : 3)
DLC8 / DLC16
2-ch digital port on main cabinet
No for Analog PT
No (*)
No for old Digital PT
KX-T74xx / T75xx (Load Figure : 3)
Yes
No for old Digital PT
KX-T77xx
Yes
No for Analog PT
KX-T76xx / KX-DT3xx / KX-DT5xx
Yes
Yes
*) These phones can be connected technically.
However since these phones are too old, it is
recommended to replace to KX-DT5xx phone.
These phones consume more electric power because
old design. DHLC port can provide strong power.
<Compatible IP Phone>
KX-NT265
KX-NT3xx / KX-NT5xx
KX-UTxxx
<No Support>
KX-NT136 / KX-NT400 / KX-HGT100
KX-TDA0300 and KX-TDA0350 (Application for Digital PT using USB)
14
Chapter 2
Optional Card
15
21. Optional Card for Extension / Trunk
Model
Symbol
Specification
KX-NS5170
DHLC4
4-port for KX-DT / Old Digital PT / Analog PT /
CS (DPT I/F) / KX-TVM (DPT I/F) and 4-port SLT
- DPT port : with XDP and Digital XDP
- SLT port : with Caller ID (*1) but without MSW
KX-NS5171
DLC8
8-port for Digital PT : KX-T76xx / KX-DTxxx
and CS (DPT I/F) / KX-TVM (DPT I/F)
KX-NS5172
DLC16
16-port for Digital PT : KX-T76xx / KX-DTxxx
and CS (DPT I/F) / KX-TVM (DPT I/F)
KX-NS5173
MCSLC8
8-port SLT I/F with Caller ID and Message Waiting
KX-NS5174
MCSLC16
16-port SLT I/F with Caller ID and Message Waiting
KX-NS5180
LCOT6
6-port Analog Trunk I/F with Caller ID
KX-NS5282
BRI2
2-port x 2-ch ISDN
KX-NS5284
BRI4
4-port x 2-ch ISDN
KX-NS5290CE
PRI30/E1
30-ch ISDN or E1 by one card
KX-NS5162
DPH2
Each 2 I/F for Door phone / Opener / Sensor
T1, E&M and analog DID card are not supported.
Pay tone feature is not available.
KX-NS5290X = PRI23
*1) Should be V4.1 software and
DHLC4 any hardware version.
16
22. Optional Card for Others
Model
Symbol
Specification
KX-NS5110
DSP-S
DISA (30 ch) or VoIP ( 61 ch) or mixture
KX-NS5111
DSP-M
DISA (62 ch) or VoIP (125 ch) or mixture
KX-NS5112
DSP-L
DISA (64 ch) or VoIP (252 ch) or mixture
KX-NS5162
DPH2
Each 2 I/F for Door phone / Opener / Sensor
KX-NS5134
SD(XS)
Built-in KX-TVM recording time : 40H
2G
KX-NS5135
SD(S)
Built-in KX-TVM recording time : 200H
8G
KX-NS5136
SD(M)
Built-in KX-TVM recording time : 400H 16G
KX-NS5130
EXP-M
Connection for KX-NS520 3 units
KX-TDA0196
RMT
Modem for remote maintenance
DSP
SD
Card
VoIP
Built-in
KX-TVM
DISA
Simple
VM
SMDR
(Calls)
No
No
N/A
N/A
2-ch
1,000
No
Yes
N/A
N/A
2-ch
40,000
Yes
No
Yes
N/A
64-ch
2-ch
1,000
Yes
Yes
Yes
Yes
64-ch
2-ch
40,000
17
23. VoIP DSP Card
Required DSP can be advised using programming tool without PBX.
(Off-line mode)
18
Chapter 3
Activation Key
19
31. Activation Key for VoIP
IP Trunk Activation Key as Trunk I/F Card
KX-NSM102
IP Trunk (SIP or H.323)
2 ch
KX-NSM104
4 ch
KX-NSM108
8 ch
KX-NSM116
16 ch
IP Extension Activation Key as Extension I/F Card
KX-NSM201
KX-NSM205
Panasonic KX-NT based IP Software phone
(and KX-NT/UT hardware phone)
1 ch
5 ch
KX-NSM210
10 ch
KX-NSM220
20 ch
KX-NSM501
KX-NSM505
Panasonic KX-NT/UT hardware phone
(Not including Panasonic KX-NT700)
KX-NSM510
KX-NSM520
KX-NSM701
KX-NSM705
1 ch
5 ch
10 ch
4-ch is pre installed.
SIP hardware/software phone
(including Panasonic KX-NT700)
20 ch
1 ch
5 ch
KX-NSM710
10 ch
KX-NSM720
20 ch
Activation keys in this page and following pages are for both KX-NS500 and KX-NS1000.
20
32. Activation Key for UM
UM (Built-in KX-TVM) Activation Key
KX-NSU002
UM : Automatic Two-way Recording by
supervisor
KX-NSU003
UM : Message Backup
KX-NSU102
KX-NSU104
UM : Channel Expansion as TVM204 card
2-ch is pre-installed.
KX-NSU201
UM : E-mail
1 AK for
All supervisors
1 AK
2 ch
4 ch
1 mailbox user
KX-NSU205
5 mailbox user
KX-NSU210
10 mailbox user
KX-NSU220
20 mailbox user
KX-NSU299
All mailbox user
KX-NSU301
1 extension user
UM :
KX-NSU305
KX-NSU310
5 extension user
Two-way Recording by user
10 extension user
KX-NSU320
20 extension user
KX-NSU399
All extension user
<VoIP (AK for previous page)>
DSP is also required.
<UM>
SD card and DSP are also required.
21
33. Activation Key for PBX Features
PBX Extension Feature Activation Key
KX-NSE101
KX-NSE105
Extension and Mobile parallel
feature
1 extension user
5 extension user
KX-NSE110
10 extension user
KX-NSE120
20 extension user
PBX to PBX Network Activation Key
KX-NSN002
QSIG Network with Enhance Feature
System Feature Activation Key
KX-NSF101
3rd party CTI Interface
KX-NSA020
Multiple CTI Connection
KX-NSF201
Built-in web call center report
Announcement of waiting order in queue
22
34. Activation Key for UC (Communication Assistant)
CA Activation Key
KX-NSA201
CA Pro
1 extension user
KX-NSA205
5 extension user
KX-NSA210
10 extension user
KX-NSA240
40 extension user
KX-NSA249
128 extension user
KX-NSA301
CA Supervisor
1 extension user
KX-NSA401
CA Operator Console
1 extension user
KX-NSA901
CA Network Plug-in
1 CA user
KX-NSA905
5 CA user
KX-NSA910
10 CA user
KX-NSA940
40 CA user
KX-NSA949
128 CA user
KX-NSA010
CA Thin Client Server Connection
23
35. Pre-Installed Activation Key
Following features are available without buying activation key and without
expiration.
IP Extension for KX-UT and KX-NT hardware phone : 4ch
- Not for KX-NT700 and KX-NT based software phone
- Not for 3rd party SIP phone
=> Easy to sell Panasonic KX-UT and KX-NT
UM (Built-in KX-TVM) : 2 ch
CA Basic (Built-in server / External server) : All users
<VoIP>
DSP is also required.
<UM>
SD card and DSP are also required.
24
36. Pre-Installed Activation Key for Trial
60-day trial is available before buying activation key for followings.
60-day can start anytime for each feature. (not start after default clear)
Trial cannot be used repeatedly. (only one time)
UM (Built-in KX-TVM) : Automatic Two-way Recording by Supervisor
UM (Built-in KX-TVM) : Message Backup
UM (Built-in KX-TVM) : E-mail (128 mailbox users)
UM (Built-in KX-TVM) : 2 Way Recording (30 extension users)
Mobile Extension (30 extension users)
CA PRO (128 users)
CA Supervisor (1 user)
CA Operator (1 user)
CA Thin Client Server Connection
3rd party CTI Interface
Multiple CTI Connection
Built-in ACD Report / Announcement of waiting order in queue
25
37. Activation Key - Condition
When only one CTI server except CA is connected with PBX, KX-NSF101
activation key is required.
- When other CTI server application is connected through CSTA MUX,
KX-NSA020 activation key for CSTA MUX is required.
KX-NSF101 activation key for CTI (sever) interface is NOT required in this case.
CA Client AK
CA Basic /
CA Pro etc
CA Client AK
CSTA MUX AK
CSTA MUX AK
CTI Server AK
Panasonic
CA (Server)
Other
Application
(Server)
CTI Server AK
Not Required
Panasonic
CSTA MUX
Panasonic
CA (Server)
CTI Server AK
Not Required
CA Server
Other
1
0
1
AK
CA Server
Other
AK
CA Client
0
1
1 x NSF101
1
CA Client + 1 x NSA020
0
2
2 x NSA020
1
2
CA Client + 2 x NSA020
0
3
3 x NSA020
1
3
CA Client + 3 x NSA020
0
4
4 x NSA020
Other
Application
(Server)
Other
Application
(Server)
26
38. Activation Key - Condition
Following activation key is only for KX-NS1000.
27
Chapter 4
PBX Built-in Solution
28
KX-NS
500
KX-NS
1000
41-1. Voice Mail
KX-TVM version 3 based Voice Mail function is built-in.
Memory card, VoIP DSP card and activation key are required for full
KX-TVM function.
Customer or
other Extension
KX-TVM
(Built-in)
Built-in VM
Mailbox
101
104
102
105
103
:
No
Answer
Max. 24ch
400h recording for KX-NS500
1,000h recording for KX-NS1000
VM Group Ext No. : 500
Hello this is Tom.
Please lave voice message.
KX-TDA/TDE/NCP
101
Susan
102
Mike
103
Tom
KX-TVM200
Max. 24ch
1,000h recording
VM Group Ext No. : 500
29
KX-NS
500
KX-NS
1000
41-2. Voice Mail
KX-TVM version 3 based Voice Mail function is built-in.
Memory card, VoIP DSP card and activation key are required for full
KX-TVM function.
<KX-NS1000 with DSP>
<KX-NS500>
(Factory Built-in)
Without
SD
w/o SD or w/o DSP : 2h
2h
or without DSP
Same feature as SVM on OPB3
card of TDA/TDE/NCP.
KX-NS5134
(Factory
pre-installed)
Compact Flash : 2h
KX-NSU001
AK : 15h
Same feature as KX-TVM
with above Compact Flash
2G SD card : 40h
DSP is also required.
KX-NS5135
KX-NS5136
8G SD card : 200h
DSP is also required.
KX-NS0135
Compact Flash : 200h
16G SD card : 400h
KX-NS0136
Compact Flash : 450h
KX-NS0137
Compact Flash : 1,000h
DSP is also required
<For KX-NS500 / KX-NS1000 Common>
KX-NSU102 AK : More 2-ch
KX-NSU2xx
AK : E-mail for xx users
KX-NSU104 AK : More 4-ch
KX-NSU3xx
AK : 2-way Recording for xx users
using PT [2-way Record] button or CA
30
KX-NS
500
KX-NS
1000
41-3. Voice Mail
Activation key is required to increase channels.
2-ch is supported without activation key.
KX-NSU102 AK : More 2-ch
KX-NSU104 AK : More 4-ch
<KX-NS500>
DSP
SD
AK
Simple VM
No
No
No
Yes
No
No
2ch
Yes
Yes
No
2ch
Yes
Yes
Yes
2ch
DSP
Compact Flash
AK
Simple VM
Yes
Factory pre-install
or Option
No
N/A
Yes
N/A
DISA
2ch
Built-in TVM
N/A
N/A
Up to free DSP
(Max. 64ch)
2ch
Max. 24ch
<KX-NS1000>
Yes
DISA
Up to free DSP
(Max. 64ch)
Built-in TVM
2ch
Max. 30ch
DISA is supported without “OPB3 card” and “SVM or MSG card”.
31
KX-NS
500
42-1. Unified Message (VM to e-mail)
You can receive voice message as e-mail by PC at your desk or by your
smart-phone anywhere immediately. Missed call w/o voice message also
can be e-mailed. So these messages are unified by e-mail. You do not miss
any contact from your customers, if you get e-mail.
Activation key : KX-NSU2xx is required to send e-mail.
Mobile
Network
or WiFi
IP Network
or
Some customer sends e-mail.
Telephone
Company
Office
KX-TVM
(Built-in)
Some customer leaves VM
or disconnects call without VM.
with VM
as attached file
E-mail Server
< E-mail example for missed call >
32
KX-NS
500
KX-NS
1000
43-1. Recording
Supervisor can record call for other extension to built-in VM automatically.
This is useful for call center or for reducing unnecessary call such as call
to personal friend using company phone cost during working time.
Activation key : KX-NSU002 is required. (KX-NSU3xx is not required.)
Customer
Easy programming and playing for
supervisor using built-in web server
KX-TVM
(Built-in)
Extension
Supervisor
(Max.32)
KX-NS500 can record max. 24 calls at the same time.
KX-NS1000 one cabinet can record max. 24 calls at the same time.
KX-NS1000 one look network supports max. 16 built-in VM in order to expand channels
and recording capacity.
30ch
Record
30ch
Record
24ch
Record
33
KX-NS
500
KX-NS
1000
43-2. Recording - Back-up
Back-up is available for recording to server (NAS) or USB memory
automatically by schedule if maximum recording capacity is not enough.
KX-NS PBX has USB port.
Activation key : KX-NSU003 is required for back-up.
KX-TVM
(Built-in)
WAV converter is
provided by Panasonic.
KX-TVM
(Built-in)
Year, date and time are included
in the file name.
YYMMDD : 12 08 02
HHMMSS : 12 48 10
34
KX-NS
500
44. Call Center - Voice message
KX-NS
1000
Queuing order is announced using built-in VM to caller who is calling call
center. Expected waiting time also can be announced using built-in VM.
Caller feels that KX-NS PBX user has very professional call center.
Activation key : KX-NSF201 is required.
DISA
Customer
Hello this is Panasonic Travel. This call is
recorded in order to improve our service.
<Example of waiting time>
Four other people are waiting.
And your expected waiting
time is around 16 minutes.
DISA No Dial to ICD
ICD Group
w/ Queuing table
Idle Ext?
Yes
No
Talking is recorded automatically.
KX-TVM
(Built-in)
Queuing message by DISA
Sorry all agents are on the phone now.
KX-TVM (Built-in)
Four other people are waiting.
Please wait for the moment.
We are connecting by queuing order.
Or dial 1 to leave voice message
Caller can leave voice message.
KX-TVM
(Built-in)
One agent becomes idle.
BGM for ICD Group
We are providing special price for trip to Japan…
35
KX-NS
500
45. Call Center - Report
KX-NS
1000
Call center monitoring and reporting are built-in.
Activation key : KX-NSF201 is required. (Same as Queuing order announcement)
Optional SD card is required for KX-NS500 to log 300,000 calls.
Optional compact flash card is required for KX-NS1000 to log 600,000 calls.
Factory built-in compact flash card for KX-NS1000 supports 10,000 calls (for trial).
<What is New from CA Supervisor?>
- Graphical report, exporting to CSV and so on are supported.
- Report for call center agent (extension user in ICD group) is supported.
- Application installation is not required for client PC because KX-NS PBX
supports this feature using built-in web server.
Supervisor
(Max.16)
36
KX-NS
500
46-1. UC : Unified Communication
KX-NS
1000
Unified Communication server (Communication Assistant) is built-in.
You can select best contact method depend on
other party’ status.
Call extension / Call cell phone / Call home phone
Leave voice message / Send e-mail / Chat
Activation key is required for CA Pro, CA Supervisor and
CA Operator.
On the phone
PC(CA) used
PC(CA) not used
CA is working but PC
was not operated since
Day HH:MM.
37
KX-NS
500
KX-NS
1000
46-2. UC - Video Call
SIP video phone is available by P2P using H.263 or H.264.
P2P for IP extension to SIP trunk is also supported.
(But Panasonic HD-VC cannot be SIP extension of KX-NS-PBX.)
HQ
Branch
IP Network
(VPN)
SIP Video Software-phone
with USB camera
or
Yealink IP Video Phone VP-2009
Fanvil D800 Android Video Phone
http://www.fanvilphones.com/products-d800.php
P2P
SIP
Trunk
for example
< P2P >
IP Phone Type
IP Network
(SIP Provider)
P2P
IP Extension
Customer
KX-NT300 series
KX-NT543/546/560
KX-NT550 series
KX-UT series
3rd party SIP phone
IP Ext
to IP Ext
Yes
Yes
Yes
Yes
Yes
SIP Trunk
to IP Ext (*1)
No
Yes (*2)
Yes
Yes
Yes
*1) Depend on specification of SIP provider,
this feature does not work.
*2) Software version up of NT5xx is required.
38
KX-NS
500
KX-NS
1000
47-1. Mobility - Receive a call
When your customer calls your office phone number, both phone in office
and your cellular phone can ring at the same time.
Activation key : KX-NSE1xx is required for xx users.
Cellular Network
Telephone Network
Dial
092-123-4322
(2)
(1)
Office
PBX has to detect “answer” of
cellular, because PBX has to
stop ringing of extension phone
when cellular phone answers
the call.
(3)
(1)
Any CO type including cellular phone
(2)
IP / ISDN / E1 / Analog
(3)
IP / ISDN / E1/ Analog with reverse
0344445555
Customer
03-4444-5555
EXT 101
092-123-4321
080-888-7777
EXT 102
092-123-4322
Extension 102 sets call forwarding no answer to cellular
phone (080-888-7777) with “keep ringing” mode.
Phone number of caller
(customer) can be displayed
depend on specification of
telephone network.
This service is available by
some ISDN or SIP network in
Europe.
39
KX-NS
500
KX-NS
1000
47-2. Mobility - Make a call
When you call your customer using cellular phone through PBX (DISA),
the phone number of your office is informed to your customer instead of
the number of your cellular phone.
DID number can be informed as CLIP for SIP / H.323 / ISDN.
Phone number of the line is informed to cellular from telephone network for analog.
Cellular Network
Telephone Network
0921234322
(2)
(3)
Office
(1)
(3)
(2)(1)
Customer
03-4444-5555
EXT 101
092-123-4321
080-888-7777
EXT 102
092-123-4322
Any CO type including cellular phone
SIP / H.323 / ISDN / E1 /
Analog regardless reverse
Dial
PBX DISA number : 092-123-4300
after DISA answer
+ CO access number : 0 or 9
+ Customer phone : 03-4444-5555
Cellular phone can be recognized as extension (102) automatically based on
pre-assigned caller ID (080-888-7777).
40
KX-NS
500
KX-NS
1000
47-3. Mobility using IP
Built-in MRG feature supports remote IP extension without VPN.
MRG = Media Relay Gateway
Following phones support this feature.
- KX-NT543/NT546/NT560 (Version up of phone software is required.)
- KX-NT511 and KX-NT550 series
- KX-UT series
- 3rd party SIP phone with Blank UDP transmit capability. (Video phone is also supported.)
Other phones do not support this feature.
KX-UDT / KX-NT300 series / KX-NT300 based software phone
Local Office
WAN
11.22.33.44
Internet
WAN
22.33.44.55
Remote Office
or Mobile Internet
192.168.0.101
LAN
Ext 101
192.168.0.201
192.168.0.1
LAN
Ext 103
Ext 102
192.168.1.201
IP address in above picture is example.
Activation key is not required for MRG but activation key for IP extension is required.
41
KX-NS
500
KX-NS
1000
48. Conference
Any extension user including software-phone in smart-phone can make a
conference group call. All 32 members can talk. (Not only listen.)
Cellular phone
Smart-phone
Telephone Company
Cellular Company
IP Network
If member cannot answer the
call or member is not called
because not programmed as
member, they can join by PIN
through DISA after one or more
members answer the call.
Extension user can dial PIN
directly without DISA.
*32 - Conference group
number (1-8) - PIN #
software-phone in Smart-phone
Feature
Conference group call : Dial *32
KX-NS500
without DSP
KX-NS500
with DSP
Yes (32ch)
KX-NS1000
with DSP
Yes (72ch)
Other conference such as PT [Conference] key *1)
*1) 32ch : 3 people x 10 rooms / 4 x 8 / 3x5 + 4x4 / 8 x 4 for example (Max. 8 people)
42
KX-NS
500
KX-NS
1000
49-1. Paging
Any extension user including software-phone in smart-phone can make
a paging call.
HQ
Paging
Paging
IP Network
Branch (IP Phone)
Paging
Paging
*33 – Paging group number
43
KX-NS
500
KX-NS
1000
49-2. One-look Networking
Any extension user including software-phone in smart-phone can make
a paging call to all PBXs connected by one-look networking.
Activation key : KX-NSN001 is required for each PBX.
2nd KX-NS1000
in Tokyo
1st KX-NS1000
in Fukuoka
Paging
Paging
Paging
Paging
IP Network
(VPN)
16th KX-NS1000
in Niseko
Paging
*33 – Paging group number
Paging
Paging
44
KX-NS
500
50. Security with Network Camera
KX-NS
1000
Alarm detected by sensor port of KX-NS PBX is e-mailed so that you can
access network camera and so on immediately using smart-phone or PC.
Mobile
Network
or WiFi
IP Network
E-mail
or
Office
Window near meeting room
was broken.
View camera.
http://www.niseko.ne.jp/liveca
mera/
E-mail Server
Web
Make a paging call by
software phone. Dial *3301.
KX-NS1000 version 4.1 supports this feature.
Both PBX and security camera can be provided by Panasonic.
Other major PBX makers do not have security camera.
Optional card : KX-NS5162 has to be installed for sensor.
One KX-NS5162 supports 2-ch sensor and 2-ch door phone. KX-NS500 with expansion
cabinets supports 4 KX-NS5162.
45
Chapter 5
Installation
46
51. Location of Installation
KX-NS500 and KX-NS520 can be installed on wall or in 19 inch rack.
Required equipment is packed.
On Wall
in 19 inch rack
It is required to open a cover in order to install
optional cards.
And it is required to remove an AC cable to open
a cover.
Do not turn on power when a cover is opening.
47
52. Connection with Expansion Cabinet
KX-NS500 and KX-NS520 can be connected directly with straight LAN
cable (CAT5E). Hub is not required.
- This LAN cable is not shipped with KX-NS520.
- IP protocol is not used.
Communication protocol is similar to communication for KX-TDA600
and KX-TDA620.
- Length of LAN cable has to be less than 3m because IP protocol is not
used and because avoiding trouble by thunder.
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
500
Building -1
KX-NS
500
Building -2
KX-NS
520
KX-NS500 and KX-NS520 should
not be installed in different building.
48
53. Programming using PC
Programming using PC is available through LAN or modem.
Telephone Company
CO / PRI / E1
Customer’s Office
KX-NS
500
Dealer’s Office
Port
Fwd
Internet
LAN
Router
LAN
Modem
Analog modem is available with KX-TDA0196.
ISDN 64k digital modem is available through PRI card of KX-NS500 without KX-TDA0196.
Port forwarding is required for router to connect through LAN from remote location.
Port number is 80.
49
54. Programming through USB
Easy
Program
Independent maintenance port like KX-NS1000 is NOT supported.
However KX-NS500 USB port with external adapter works as
independent maintenance port.
KX-NS500 with adapter supports DHCP server function by default
like KX-NS1000.
KX-NS
500
USB
Adapter
LAN
192.168.0.101 (default)
LAN
223.0.0.1
223.0.0.15
Port mirroring is not supported.
Following adapters were tested with KX-NS PBX.
Maker
Model Name
BUFFALO
LUA3-U2-ATX
IO DATA
ETX3-US2
PCI (Planet)
UE-100TX-G3
These are using
same component.
AX88772 by ASIX
USB to Giga Bit LAN adapter is NOT supported.
50
55. Web Programming
Easy
Program
Built-in web server supports PBX and VM all programming.
- Programming is very easy because programming method is
basically same as KX-TDA-TDE-NCP and KX-TVM.
- It is not required to install Application (Programming Tool)
because Web. MS Internet Explorer and so on are required.
Programming for
PBX features
Same as
TDA/TDE !!
Programming for
VM features
Same as
TVM !!
51
56. Programming Tool
Application (Programming Tool) is required to connect through modem.
GUI and Operation for programming are same as web programming.
52
Easy
Program
57. Programming using PT
Operation for programming is same as KX-TDA100D.
< Available PT >
KX-T77xx
N/A
KX-T74xx
KX-T75xx
N/A
KX-T76xx
KX-DT3xx
KX-DT5xx
3 or 6 line
LCD
Model only
KX-NT3xx
KX-NT5xx
Followings are added newly.
KX-NS
500
For example,
1. Confirm IP address of
PBX using PT.
2. Log-in to PBX using
customer’s PC by Web.
53
Chapter 6
Difference from KX-NS1000
54
61. Feature Difference
KX-NS500 version 4.1 and KX-NS1000 version 4.1 have same features
basically like KX-NCP and KX-TDE. Feature difference is as follows.
Feature
KX-NS500
KX-NS1000
Yes (Version 4.1)
Yes
No but SMDR through LAN
Yes
LAN port
10/100 Base TX
10/100/1000
WAN port
No
Yes
MNT port
No but USB port with adapter
Yes
No by USB port
Yes by MNT port
Trunk Adapter : KX-NS8188/8290
Yes
Yes
Fax to e-mail
No
Yes
Sensor to e-mail
Yes
Yes (Version 4.1)
Modem : KX-TDA0196
Yes (*)
No
PT Program
Yes (*)
No
40,000 calls SMDR by SD
Yes (*)
No
One-look network
RS232 port
Port mirroring
(*) These features are not available when KX-NS500 is connected with
KX-NS1000 by one-look network.
55
Thank you !
56