Transcript computone_presentation.pps

Intelligent Access to Consoles Worldwide
Mission Statement
Computone Corporation develops, manufactures
and markets products and services that utilize
the company expertise in networking, serial I/O
and managed services to administer and manage
the infrastructure components in the data centers
of large or complex businesses with proven
processes which meet or exceed the
expectations of customers worldwide.
Background
• Founded - 1967, publicly
traded - 1984
• Experts in Intelligent Serial I/O,
Network Attached Terminal Servers,
Remote and Out-of-Band Console
Management
• Acquired Multi-User Solutions in 2001
- Experts in Support, Integration,
Logistics, and Professional Services
Market Focus
Computone is the leading supplier of
Console Management Solutions with
remote and out-of-band capabilities
• Shared service businesses providing network infrastructure
services and access to bandwidth, storage and administration
• Research Laboratories and Institutions where the density of the
systems and related devices require rack mounting
• Retail and other business with distributed locations and network
infrastructure at each location
• Financial Institutions where the quantity of the information is
large and the cost of inability to access is high
• Financial Institutions where the shear volume of information and
the need for security can have a huge impact on profits when
access to this information is curtailed
• Vertical Market Solution providers who install turnkey solutions
in businesses that are dispersed over a large geographic area
Global Reach
• Major locations are in the Atlanta Suburbs of
Alpharetta and Norcross
• Sales locations are throughout North America
with on-site professional services available in
every location in North America
• Worldwide sales and support are addressed
through strategic partners in each major
country
Guiding Principles
• The Value of Information increases in proportion
to the ease in which it can be reliably accessed
and changed.
• In today’s information economy with its Global
reach, there is not a convenient time for
information to be inaccessible.
Computone Offerings
• Enterprise Console Management Services
(ECMS)
• Console Management with remote and
out-of-band capabilities (RCM)
• Remote Access Servers with
management capabilities (RAS)
• Professional Service and
Support Solutions
Console Management with Remote
and Out-of-Band Capabilities (RCM)
Remote Access Connectivity with
Management Capabilities (RAS)
Enterprise Console Management
Services (ECMS)
Network
Management
Storage
Management
ENTERPRISE
MANAGEMENT
System
Management
Device
Management
Incorporates Network Management, Systems Management, Storage Management and
Device Management into one complete solution.
Professional Service and
Support Solutions
Help Desk Support
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Unlimited telephone support
24/7 help desk
1-Hour telephone response
Problem packs
Hourly support
Email support
On-Site Service
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Site survey
On-site installation
Telephone installation support
Depot service
Spare-in-the-air
Upgrade for complete network support
Professional Service and
Support Solutions
Training
• Custom on-line training sessions
• On-site training availability
• On-site consulting services
Remote Systems Management
• Plan, develop, implement and support the right
solution for your network
• Monthly and quarterly custom performance reports
• Continuously manage diverse system elements
• Proactive notification when system parameters
operate outside defined tolerances
Why Computone?
Years of Experience and
Leadership in…
 Development of Intelligent
Remote Access Serial I/O
 Development of Network
based terminal server
technology
 Delivery of support and
maintenance in mission
critical environments
 Solutions for Enterprise
Environments
Product Development Model
• Adherence to Standards
• Small Teams for Small Group Dynamics
• Leverage Manufacturing Relationship and
Surrounding Technology Community
• Independent Testing Methods
 Tests Specified and Developed as Product
is Engineered
Superior Support Services
• Backed by
A Subsidiary of Computone Corporation
Service
Center Map
 Providing Support since 1991
 Over 16,000 nationwide field technicians
 Currently providing service to over 10,000 sites
 24/7 Coverage
• 1-Hour Telephone Support Response Time
• 4-Hour On-site Response Time
• Strictly Enforced Escalation Procedures
• Shared Knowledge Base
Continual, Reliable Network
Management Solutions
• A pioneer and leader in data communications
and networking technology products since
1984
• Continued concentration on existing and
future customer needs
• Focused on Training and Development
• Upgrades & Updates made available
• Deployment of System Engineering Resources
What Computone Products
and Services Mean to you
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Virtually eliminate down time
Diagnose device issues quickly
Minimize on-site visits
Reduce the need for remote technicians
Increase the expertise available at remote
sites
• Enhanced network security
• Support when and where you need it
What Customers have to
say about Computone…
“The RAS 2000 hardware is reliable, the port density is
very good, the cost per port is good, and they’re rackmountable which are all pluses as far as we’re
concerned.”
David Kitinsky,
Network Appliance, Inc.
“We have four PowerRacks in our experiment. They are
a marvelous solution to communicate with about 100
board-level CPUs scattered around a large physics
experiment. The PowerRacks are easy to use and have
been completely trouble-free over the last three years.”
Michael LeVine
Brookhaven National Laboratory
Computone and You
A Successful Partnership
Console Management The Missing Piece of Your Network
The value of information
increases in proportion to the
ease in which it can be reliably
accessed and updated.
The Only Constant is Change
• “Who Moved My Cheese?”
– People get comfortable with their situation
– They build infrastructure to make the
present situation more permanent
– The cheese will move
– The handwriting is on the wall
– Be prepared to follow
the cheese
Change Management
• How can the impact of change be
managed?
– Invest in the essence of the business by
developing core competencies
– Stay light by outsourcing that which is not
core
– Establish value in the offering to avoid being
a commodity
– Vertical integration may be an anchor which
slows reaction to change
– Invest in relationships - they endure
History
Those that totally ignore history
are doomed to repeat the sins
of their ancestors.
Eighteen Months of History
• There was a “New Economy” driven by
intangible value – the dot.com phenomenon
• “xSP”s regardless of the x, consumed an
inordinate amount of investment capital
• “Build it fast and they will come”
• The worst thing you can do in Information
Technology is highly automate the front end of
a bad system
Eighteen Months of History
• There was an Atlanta radio show that had a
segment called things to that make you go DUH
• Surprise – the backend of ordering books
through the Internet worldwide is a huge logistic
problem – DUH
• Surprise – the product purchased through the
internet of a company is expected to be
serviced though the catalog sales number of the
same company – DUH
• Surprise – when the business is based upon the
expectation that the internet is always available,
the business fails when servers are not
available - DUH
Eighteen Months of History
• Surprise - When the market forecast calls for
infinite demand with multiple suppliers
expecting all of the business, there is an over
supply – DUH
• Surprise – When the only acceptable outcome
to the financial market is continued record
compounded growth rates, sooner or later
reducing profit per share will appear to be a
disaster – DUH
• Surprise - When revenues are flat, productivity
can be maintained by reducing the number of
people - DUH
Current Status
• The dot.com bubble has burst – you do actually
have to have a plan to make money someday to
create value
• If every animal on the planet had a cellular
phone, the supply would not be consumed
• There may not be a diseconomy of scale, but
there is a real cost associated with Mergers and
Acquisitions
• Doing more with less is somehow a real
requirement
Current Status
• The Internet and its use in business is not
dead. It just has been reduced to reality – the e
is coming off eBusiness. It really is just
Business
• Ravages of the Internet will take time to
completely heal
• The “web tone” is a real requirement – people
cannot work effectively without access to
immediate communications
• Change is the only constant, but because of the
turmoil for the last months companies are in a
better position to cope
Current Status
• If IT should model the businesses that they
support:
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IT needs to develop core competencies
IT needs to outsource that which is not core
IT needs to have information available
IT needs to invest in infrastructure
IT needs to invest in
the productivity of its
knowledge workers
What does this have to do with
Console Management?
• IT and Information infrastructure is correctly
viewed as critical to the provision of access
to information
• Whether the surviving model is centralized or
distributed – the infrastructure needs to be
managed
• Management paradigms so far do well at
pointing to what is not working, but someone
still needs to go to the device to troubleshoot
and fix
Core Competencies of
Console Management
• Every device in the infrastructure has a serial
port to become the console, so serial I/O is core
• Every device in the infrastructure is connected
through a network, so networking is core
• Inadvertent or inappropriate access to
consoles is dangerous, so security is core
Core Competencies of
Console Management
• The network infrastructure may be part of the
problem, so alternate or out-of-band
technology is core
• The network administrator may be anywhere,
so remote access is core
• The devices engaged in console management
must be available all of the time, so reliability is
core
The Ideal Solution - Partner
• A Partner, rather than a product is needed
to cope with the constant change paradigm
• The Partner will be:
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An expert at serial I/O
An expert at network attachments
An expert at security and authentication
An expert at out-of-band and remote access
An expert at existing network management
paradigms
– An expert in design and manufacture of
reliable devices
The Ideal Solution – Partner
Computone
Console Management
Technical Specifications
Control your consoles from
one central location!
Network Operations Center
Control your Investments
• Dell Computer – Beowulf
Clusters
• Coca-Cola Company –
Console consolidation and
remote control
• Cox Communications –
Remote management
• Qwest Communications –
Provide service to
customers, manage data
center equipment
• Enron – Manage critical
network devices
• Keep your network running
Take Control from Anywhere
Regardless of Network Status
Take Control of Security
• Secure Shell – 128-bit virtually “unhackable”
encrypted communications
• IP Filtering – Only allow authorized clients
• User Control – Only allow authorized
administrators
Catch Issues Before
Problems Arise
• Non-Connect Port
Buffering - View
messages that your
equipment tried to send
before it went down
• Monitor Consoles –
Identify text patterns that
indicate errors before your
users notify you
Management Tools
• We provide the latest tools to
help you manage your domain
– Java Client, Telnet, ssh®, Tip and
more…
Java Client
• Java-based remote interface
application allows the user to
connect to multiple ports on
different units by selecting
from a single menu screen on
their workstation
All Users Must Have a Login
and Password
Control All Equipment
Control External Power
Control Multiple Consoles at Once
Manage Multiple Locations
Manage Windows
Manage Unix
Monitor for Errors
Connect and replay stored buffer
RCM4 and RCM8
RCM4 and RCM8 Features
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ssh®
Tip
Tipmenu
Non-Connect Port
buffering
• Sun® Break Protection
• 10/100 Ethernet
• HTML-based
configuration
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Telnet
Reverse Telnet
Dedicated Console
Speeds up to 115.2K
“Cisco” command
line interface
• VPN networking
• PPP/©SLIP Remote
connect protocols
RAS2000RCM
64 ports in 3U of space
RAS2000RCM Features
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ssh®
Tip
Tipmenu
Sun® Break
Protection
• 10 Base-T or AUI
• HTML-based
configuration
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Telnet
Reverse Telnet
Speeds up to 115.2K
PPP/©SLIP Remote
connect protocols
• DC or AC models
available