Transcript The Global Crossing Team Role - Communication Management

The New Global Village
Global Crossing- One Network. Infinite Possibilities
CMS Presentation, Darren Chamberlain, GM of Sales.
April 12, 2006
Included in this presentation is…
 Values in doing business with Global Channel/CMS
 Corporate Overview
…(Who is Global Crossing and Our Channel Partner
Difference) What it means for you
 Our suite of products and services
…(Where are Agents Winning Big with Global
Crossing)
 The Offers built to win you more business.
…(Right Now Promotions 2006) your solutions
Your Global Crossing Team
Three Values to take from today
 Easy to do business with.
Support system, order implementation, 2 different points of
contact, 13 years of personal tenure in channel
 Committed to the success of the Platinum
Agent (CMS) and their Subs.





One of a Few
C level commitment
Fast track to Special Pricing
Buy rate for conferencing
Promotions, Personal attention
 We are here for the long Haul
Financially stable in a shaky environment, EBITA + first half 2006,
Cash flow positive for the second half of 2006,
Our Assets
Global Crossing was founded seven years ago based on an idea
ahead of its time … IP. The World’s Largest Wholly Owned,
Converged Global IP, MPLS Network
Network:

Core network connects over 300 cities in over 30
countries, delivers services to nearly 500 major
cities in over 50 countries

Industry-leading network reliability over “five nines”
(99.999+%)

IP traffic increased from 68 Gbps to 105 Gbps

29 billion minutes of traffic transported over VoIP
platform in 2004; currently 56% of the company’s
voice traffic.
Services:

A fully integrated and interoperable suite of IP and legacy services for enterprises including IP VPN
Service, VoIP Services and IP Video
Customers:

More than 40% of Fortune 500 companies; 700 carriers, mobile operators, ISPs

Satisfaction among industry’s highest, with 82% of customers very satisfied
Some of our Global Partners and Customers
Financial
Research & Education
Tech
Transportation
Government
Carrier
Full Suite of Solutions to Enable Convergence
A fully integrated and interoperable suite of IP and legacy services
that support a customer’s migration path to a fully converged
environment.
Traditional
Voice Services
Data Transport
Services
Direct Dial
Private Line
Toll Free
Wavelength
Web Conferencing
VoIP
Wholesale Data
Services
Co-location
Audio Conferencing
IP Video
Business Line
Services
Frame Relay
Event Call
Remote VPN Access
ATM
Collaboration
Services
Converged
IP Services
Video Conferencing
IP VPN
IP Video and iVideo
Internet Access
Global Managed Services and Managed Security
Industry Analyst Views – Service & Technology
“Based on the 2005 Yankee Group Global Network Strategies Survey,
U.S.-based enterprise users of global data and IP services have ranked
Global Crossing number one in service reliability and price demonstrating Global Crossing’s price/performance capabilities,
delivering the value which enterprises are seeking from a global service
provider.”
Paris Burstyn
Director, Telecom Strategies
The Yankee Group
 Global Crossing awarded Frost & Sullivan's Best New Videoconferencing
Service of 2004
 Global Crossing awarded 2005 Frost & Sullivan Industry Innovation and
Advancement Award
 Global Crossing awarded 2005 Frost & Sullivan Product Differentiation
Innovation Award
 Global Crossing awarded 2005 Frost & Sullivan Award for Growth Strategy
Leadership
Sweet Spots for Global Crossing
Call Center Applications:
In and Outbound Rates as low as .011
for Dedicated Interstate (determined by Volume and Call Duration)
Private line:
Both Domestic and International (Global Crossing is a
Global Provider of Voice and Data Services)
IP VPN/MPLS: Both Domestic and International
The World’s Largest Wholly Owned, Converged Global IP, MPLS Network Core to
Core
Proven And Reliable Running At 99.999% Availability With Global SLAs
Fully-Meshed MPLS Network Specifically Built For IP, QoS End-to-end
At Every Hop For Real-time Applications
Sip-Enabled; True IP Origination, Transport And Termination
DIA: Fractional services all the way to OCN applications
VoIP Services: 29 billion minutes of traffic transported over VoIP
platform in 2004; currently 56% of the company’s voice traffic. All
services available with the exception of local outbound. SOON!!!
RIGHT NOW PROMOTIONS!!!
PROMOTION
POSITIONING
TARGET
PRODUCTS
OFFER
Managed
Right Now
Promotions
Sign up new customers – no
MUG required – most popular
products & services!
All business customers in
North America
DIA T1 (Loop
included)
0-5 mile band $450
6-15 mile band $550
16-20 mile band $650
$535-$515
$640-$615
$750-$720
Offer void if loop pricing
exceeds the following:
DS3 - $5K
FastE - $8.5K
OC3 - $12K
DIA/DS3 Port (Loop
extra)
$50/meg
DIA FastE Port
(Loop extra)
$35/meg
DIA OC3 Port
(Loop extra)
$33/meg
Minimum 12 Month agreement
required.
Managed Bundles
January 1, 2206
Through June 30,
2006
By providing Managed
Solutions, including both
Managed Network Services
(MNS) and Managed Security
Services (MSS), you and
Global Crossing become total
solutions partners to your
customers
DDS 1+ Voice Svcs
All business customers in
North America
Gross
MRR
$04,999
$5,000
+
DED
SW
$0.0165
$0.0300
$0.0150
$0.0280
Ready-Access
Audio
Conferencing
$0.0600 / minute
IP VPN
DIA
Managed Network
Managed Firewall
Minimum contract term of two (2)
years required
Minimum contract term of three (3)
years to waive NRC’s
CPE Procured by Global Crossing
only – Global Crossing provides
Design, Router Rental, Turn up,
Management, and Maintenance
Global Crossing’s Channel Partner Difference…
It’s the way we support and enable you!
General ManagerSales
Channel Account
Service Delivery Team
Manager-Support Darren Chamberlain
General ManagerCollaboration Services
Kevin Spears
Jamie Basham
General Manager
CMS
Partner Support Center
Account ManagerCollaboration Services
Ken Kline
Kim Doran
Solutions Engineer-
uCommand On-Line
Support Tool
Regina Palmer
partners.globalcrossing.com
Partner Exttranet
“You’re surrounded. Don’t give up!”
A dedicated global service support model, superior on-line support tools and arm’s reach
personnel surround CMS Sales Partners.
We sweat the details so you don’t have to.
Multiple global network operating centers provide proactive monitoring 24x7
* Detroit
* London
* Phoenix
The Global Crossing Team
Role:
General Manager Of Sales
Darren Chamberlain
Channel Account Manager
Amy Leckinger
Kevin Spears
Sales and Solutions Engineer
Regina Palmer
Jeremy Jones
Responsibility:
*Manage all aspects of CMS partnership with GC
*Ensures your ease of doing business with
Global Crossing
*Primary POC for CMS on project related issues,
Special Pricing
*Pricing
*Order Implementation
*Manages credits
*Communication about products, promos,
changes at GC
*Proactively manages the base of end users
*Follows trouble tickets
Initial POC for technical support
*Pre-sales assistance to CMS
*Post-sales assistance to CMS end users
*Technically assures orders
GC Contact Information
General Manager, Sales
Darren Chamberlain 925-513-3398
[email protected]
Channel Account Manager
Amy Leckinger 585-255-1660
1-800-450-1601 ext 51660
[email protected]
Sales Engineer
Regina Palmer 585-255-1669
[email protected]
Jeremy Jones 585-255-1654
[email protected]
Director, Global Channel Partner Sales
Edwin Watson 585-255-1773
[email protected]
General Manager, Collaboration Services
Jamie Basham 602-357-7183
[email protected]
Account Manager. Collaboration Services
Ken Kline 303-606-4129
[email protected]
Global Service Center: 24x7 support
1-800-249-4672
QUESTIONS?