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October 10-13, 2006• San Diego Convention Center, San Diego California
Communications Continuity Planning
Maintaining communications in the event of a
disruption of normal operating environments
www.spherecom.com
Todd Landry
Senior Vice President
Sphere Communications
[email protected]
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October 10-13, 2006• San Diego Convention Center, San Diego California
First of all,
the key Word is Planning
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October 10-13, 2006• San Diego Convention Center, San Diego California
Who Needs to Think about This?
• Early Responders, naturally.
• However, Communications Continuity should be a
key part of enterprise operational plans.
Here are ways to think about your planning…
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October 10-13, 2006• San Diego Convention Center, San Diego California
Communications Continuity Readiness
• Level 5 – Redundant Deployable Offsite Communications – Within the Hour Response
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Inventoried/Online Deployable Communications System
Multiple pre-arranged media for terrestrial network connectivity
Preconfigured deployment scenarios & configurations
Actively replicated offsite database on active deployable system
• Level 4 – Redundant Offsite Communications – Within the Day Response
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Access to Deployable Communications System
Alternate medium for terrestrial network connectivity
Preconfigured scenarios & deployable database configurations
• Level 3 – Alternate Communications – Next Day Response
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Shared continuity facilities – Home office/leased office
Call re-routing plans aligned with key employee identification
Hosted / Second facility call handling servers actively handle failover
• Level 2 – Facility/System Failover – Immediate/Transparent Operation
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Distributed communications databases, with automatic failover methods (no central fail points)
Automatic route handling with multiple options among facilities & to external networks
Redundant systems (servers), with distribution of servers
Alternate power for main systems and communication devices
• Level 1 – Basic Situational Response & Resiliency – Minimum Requirements
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E911 Configurations Registered with PSAP
Priority personnel set for guaranteed access to communications ports
Call override options to guarantee emergency barge-in on calls
System vulnerability certifications (Certain Government standards provide)
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Transparent,
Non-Transparent,
Handled by Systems Requires Systems & People
Measuring your Readiness Level
October 10-13, 2006• San Diego Convention Center, San Diego California
Planning for Business Disruption
Systems should do most of the Work
Complete Facility
Disruption
Level 3,4 or 5
PSTN
Connectivity
Disruption
P
P
P
Office
Location
P
PBX Server
Disruption
Enterprise
IP
Network
P
P
Level 2
Office
Location
Level 2
Enterprise
IP
Network
Enterprise
IP
Network
Wide
Area
Network
P
P
Office
Location
Employee
Health
Disruption
Wide-area
Link Disruption
Office
Location
P
Level 2
P
Enterprise
IP
Network
Office
Location
Level 1
P
P
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P
P
P = PSTN
Office
Location
P
October 10-13, 2006• San Diego Convention Center, San Diego California
Alternate Communication – Level 3
Leveraging other Facilities
Complete Facility
Disruption
P
P
P
Office
Location
P
Enterprise
IP
Network
P
Office
Location
Enterprise
IP
Network
Enterprise
IP
Network
Wide
Area
Network
P
P
Office
Location
Office
Location
P
P
Enterprise
IP
Network
Office
Location
P
P
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Office
Location
P
P
P
October 10-13, 2006• San Diego Convention Center, San Diego California
Deployable Communications
Actively Replicated Database
Emergency Interoperable
Deployable Systems
P
P
P
Office
Location
P
Enterprise
IP
Network
P
Office
Location
Enterprise
IP
Network
Enterprise
IP
Network
Wide
Area
Network
P
P
Office
Location
Office
Location
P
P
Enterprise
IP
Network
Office
Location
P
P
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Office
Location
P
P
P
October 10-13, 2006• San Diego Convention Center, San Diego California
Deployable Communications
Actively Replicated Database
Emergency Interoperable
Deployable Systems
Complete Facility
Disruption
P
P
P
Office
Location
P
Enterprise
IP
Network
P
Office
Location
Enterprise
IP
Network
Enterprise
IP
Network
Wide
Area
Network
P
P
Office
Location
Office
Location
P
P
Enterprise
IP
Network
Office
Location
P
P
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Office
Location
P
P
P
October 10-13, 2006• San Diego Convention Center, San Diego California
Deployable Communications
Multiple Connectivity Options
WAN
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October 10-13, 2006• San Diego Convention Center, San Diego California
“Let’s be safe out there.”
Sgt. Phil Esterhaus (Michael Conrad)
Hill Street Blues
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October 10-13, 2006• San Diego Convention Center, San Diego California
Welcome to PacStar™ and its
contributions to emergency interoperable
communications
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October 10-13, 2006• San Diego Convention Center, San Diego California
Jake Schmidt
VP Business Development
PacStar
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStar™: Response to unique
Central Ohio Area emergency needs
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October 10-13, 2006• San Diego Convention Center, San Diego California
Case Study: F4 Tornado
Situation:
On Friday, Sep. 15, 2006 at
4:25 p.m. Eastern Daylight
Time, an F4 tornado rips a
1/2 mile wide path through
most of central OH.
Electrical power, telephone
lines, cell and microwave
towers, and major
transportation pathways are
disrupted. Satellite dishes
are also down.
All existing communications
systems have fallen silent.
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October 10-13, 2006• San Diego Convention Center, San Diego California
Case Study: F4 Tornado
Situation:
All communications systems are down… What’s
next?
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October 10-13, 2006• San Diego Convention Center, San Diego California
Local Government Prepared?
Disaster Response Scenario
Cellphone users at EOC to coordinate
directly with Incident Sites on Police
and Fire LMRs
Internet
Internet Data
Field
Command
Post
PSTN
Cell Phone
Franklin County EOC,
Columbus
Incident Site
Incident Site
Incident Site
Police LMR
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VoIP/Analog Phone
October 10-13, 2006• San Diego Convention Center, San Diego California
PacStar™ 5500: Fully Certified and
Tested
 Tested in DICE Exercise for DISA/JITC
System Certification February / March
’06
 Accelerated JITC certification via TISP
Program
 Tested in JUICE ’05 (Joint User
Interoperability Communications
Exercise) supporting CECOM
 EA-TJTN and CERDEC
 MIL-STD-810F tested for heat, shock,
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStar™ 5500: Rapid Deployment
In Under An Hour
 The red button enables rapid 8 minute set-up
 Integrated IQ-Core™ Software facilitates
interoperability
 Create thumb-driven configurations
 Quickly add additional users
 Minimal training and IT staff required
 Clear, simple manuals and wizards
 Redundancy for continuity of operations
 Promptly deploys in infrastructure-starved
environments
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStar™ 5500: Compact and Portable
 Total weight <300 lbs
 2-person lift
 Easily fits into typical SUVs
and mini-vans
 Transportable via commercial
freight with no restrictions
Quickly deploy in infrastructurestarved environments to support:
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Command and control
Training/exercises
Logistics deployment
Continuity of Operations
Requirements
Any other needs requiring team
communications and data
October 10-13, 2006• San Diego Convention Center, San Diego California
PacStar™ 5500: Ruggedized
Construction
• MIL-STD 810F
– Operating shock
and transport rated
• Approaches
– Internal reinforced
chassis
– Supply chain
modifications
– Internal mounting
reinforcement
– Cable
reinforcement
• Version 3.0 structure
under development
• Patent pending
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStar™ emergency interoperable
communications solution:
• Key Benefits:
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A total solution enabling communications in
infrastructure starved environments
Proven in the “battlefield”
Certified to military standards
Deploys within an hour
Compact & Portable
Integrated Management Software provides:
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Ease of use
Quick Configurations
Simplification of complex and difficult tasks
Reduces need for expertise, support and training
Unparallel ruggedized construction
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