Transcript MCS_5100_Rel3_Customer_presentation

Multimedia Communication Server 5100
(MCS 5100)
MCS 5100 Release 3 Customer Presentation
September 2004
Chris Heywood
EMEA IP Telephony Product Marketing
Agenda
Enterprise Collaboration – Market Trends
MCS 5100 Multimedia services
Product Positioning
Why MCS 5100? –
‘Sweet Spots’ - Key Applications & Benefits
New Features on Release 3!
Lead Customers & Analyst quotes
Market Trends
1. Location Independent Communications are moving mainstream
2. Multimodal Communications offer much needed flexibility
Sessions—
Media
Agnostic
Removes
Barriers
to Access
Business
Continuity
SIP
OPEN
Any Device
Any Time
Anywhere
Real-time
Communications
Application
and Network
Aware
Market Trends
3. Collaboration is expected to be actively deployed in most
Enterprises within the next two years
Nemertes Research, Getting a Grip on
Collaboration
Nortel Networks Introduces … MCS 5100
New Multimedia Communications
and Collaborative
Services for the Enterprise
Applications
Commercial
Server
Platforms
Gives user control of their
communications
Changes wait-time…to
productive time
Easy-to-use and cost effective
user mobility
Multimedia
Engaged
Business
Applications
Nortel Networks heritage brings ultimate
reliability (MCS 5200)
….Communications convergence with dynamic services
Multimedia Communication
Portfolio Positioning
Multimedia Communication
Server (MCS) 5100
Communication
Server 1000S
• Optimised for 100 to
1,000 IP Users
Communication
Server 1000E
• Optimised for up to
15,000 IP Users
Communication
Server 1000M
• Scalable to up to 15,000 IP users
Communication Server
2100
Business
Communications
Manager
• Real-time communications
• Productivity, Collaboration and Mobility
• Scales from 50 seats to 10’s of thousands
MCS 5100 delivers solutions in a
Multi-vendor environment
End to end VoIP VPN
capabilities
SL-100
Meridian1
Network based routing provides
ability to ring two phones at
once
One phone native to PBX
Other device native to
MCS 5100
Hybrid desktop provides
Multimedia collaboration
PC and Web clients redefine
mobility, productivity
3rd Party
BCM
CS1000x
MCS 5100 Deployment Model
A single* MCS 5100 is Designed to provide centralised collaboration
services to an entire enterprise.
Enterprise
• Presence
• Conferencing
• Video
• Instant Messaging
Sites
•Peer to Peer File Xfer
•Web-Push with AutoWeb
•Web Client
•Personal Agent
PRI to SIP Gateway
Mobile
Enterprise Data
Network
Meridian 1
or 3rd Party PBX
H.323 – CS1000 3.x, BCM 3.5
SIP – CS1000 4.x, BCM 4.x
CS 1000x
BCM
Real-Time Multimedia Communications
Industry/OEM
Gateways, Apps, &
Servers
SIP
Phones &
PDA
MCS 5100
Industry Standard
CS 1000M
Meridian 1
SIP Interface
IVR
MPS
100/500/1000
Multimedia Services Convergence
CS 1000/E
BCM
CS
2000/2100
Unified
Messaging
CallPilot
Recognized Standard For Business Communications
Convergence Benefits
What are the key benefits of
convergence?
Reduced operating costs
Simplified administration
Improved customer service
Increased employee productivity
Efficiency
Productivity
Agility
Agility
Enterprise Momentum
Competitive
Edge
Why MCS 5100?
Increase Productivity
Collaboration Tools & ease of use
Improve Mobility
Soft / Web / mobile clients
Speed Up Decision making!
See who’s available - Presence
Connect with confidence – IM / Personal Agent
Shrink your travel costs & time wasted
Virtual meetings from desk
Application Building Blocks
Multimedia
• Desktop Video
Conferencing
Personalisation
• Presence Management
• Instant Messaging / Chat
“On the Phone”
Mobility
• Find-me, Guide-me
•
•
Simultaneous Ringing
Sequential Ringing
• Multimedia Conferencing
• Web Application
Collaboration
• Personal Agent
•
Directory
•
Click to Call
•
Call Logs
•
Call Screening
•
IM screening and routing
• Picture Caller ID
Enriching the
Communications
Experience
Personal Control of
the Communications
Experience
Services Anywhere,
Anytime
MCS 5100 Target Applications
•
•
•
Distributed Workforce and
Mobility+
Collaboration
•
•
•
•
Instant Messaging
Instant Messaging chat
White boarding
File sharing & Web page
push/pull
• Web Collaboration (R3 *)
Personal Agent
Flexible Access
Converged User Desktop
Current
Phone
Meet-Me and ad-hoc
conferencing
• Voice, video, data (R3 *)
•
•
Conferencing
Multimedia
PC Client
•
Custom Applications
Programmability tools, interfaces & inter-op labs
Intuitive, Productive Communication
Real-time reporting of Presence
Connected / Offline
Active / Inactive
On the Phone
Away from desk, Out to lunch etc.
Check status & availability before
contacting others
Identify best people to contact
Choose best media to use
Communicate while ‘busy’
Urgent multi-tasking
Collaboration Tools
Enriches conversation and improves productivity
with integrated communication and collaboration
tools
Presence Enabled
Friends list
Instant File
Transfer
Whiteboard
(and Web
Collaboration *)
Web Push & CoBrowsing
Instant Messaging
(including IM Chat,
IM Broadcast)
Video
(/Conferencing *)
Voice
/Conferencing
Challenges to Connecting Employees
Cost control
High travel expenses
High mobile telephone cost
Cost of second voice only
lines for remote employees
Difficulty to access key
employees
Lack of unified access to
Instant messaging
File sharing
Presence
Conferencing
Collaborative services
Connect Employees Solution
VOICE
FAX
EMAIL
Unified Messaging
Mobilty
Personalized Multimedia
And Collaboration
Meet-Me Media Conferencing
Single Interface to collaborative applications
Mobile employees communicate just like being in the office
Easy access to key employees
Native reservation-less conferencing
MCS 5100 Telecommuter Blue Ribbon Award
http://www.nwfusion.com/reviews/2003/1208rev.html
Mobility – Personal Agent
Personalised Call Routing
Simultaneous / Sequential
calling of multiple devices
Web-based
Networked Address Book
Networked “Friends” List
Persistent Call Screening
CLID
Address book nickname
Time of Day
Screen Until "x" time
Call blocking or route to
voicemail for anonymous calls
IM screening and routing
‘Click to Call’
“Multimedia Personal Call
Assistant”
Mobility – Web client
Anywhere, Anytime
Log-in from any PC
using the SIP
Multimedia Web Client
Visiting Other Offices
Access your communications
network from any Internet
“hot spot” or dial-Up
All The Services You
Have In the Office!
At Customer’s Sites
MCS 5100 wins "Best of Show" at INTERNET
TELEPHONY Conference & EXPO Miami 2004
Work At Home
From Hotels
From Airports
Mobility Savings
Hard Savings:
No separate home
office Line
Reduce Calling Card
costs
Reduce Cell phone
costs
Reduce hardware
expense
Touch-down locations
share IP Telephones
Reduce relocation
costs
Soft Savings:
Time to decisionmaking
Flexible work
environment
Time management =
productivity
Personalisation and
streamlined
communications =
reduced voice mail
clutter and repetitive
tasks
Creating the Inter-Human Web
People to people
Converged IP Communications: Data, Telephony, Multimedia
Mobile / Wireline
Service Provider
Enterprise Value Chain
(Supplier, Partner, Channel)
People are names; calls are URLs
Services available anytime, anywhere
Much simplified user interfaces
Meet-Me Media Conferencing
Scaleable Reservation-less Conferencing
•
Personal conferencing with personal dial
in number or SIP address
•
Secure conference password, per
conference password and Chairperson
PIN code
•
Visual notification via Instant Message of
conference events
Conference Bridge Dial In: +353 91 733333
Access Code 5703334
Monday, March 24, 2004
•
Participant waiting in queue,
• Entering or leaving the
conference,
• Transfers to another number
• Instant Message Chat “built in”
Instant Messaging
Also, Premium audio conferencing option
- Designed to provide improved audio
quality in networks where Digital Subscriber
Line (DSL) and cable modem services are
prevalent.
•
Soft DSP technology reduces cost and
footprint versus TDM in-house Meet me
media services
Collaboration – Video Calling
Increase employee productivity
Reduce travel costs
Improve customer care
… Affordable Desktop Video calling
Video Conferencing *
New application running on same Media Application Server as existing
Ad Hoc or Meet Me Audio Conferencing
“Video enable” the existing conference servers
… Affordable Desktop Video Conferencing
*Fast Feature – trials end ‘04
Web Collaboration *
•
Web Publishing of information …
•
•
Application Sharing …
•
•
True sharing of any application from
desktop
Between multiple users, building on a
meet me audio / video conference call
•
•
•
•
Powerpoint, Word or Excel as JPEG files
Chairperson updated as each person joins
IM Chat also possible on the conference
Control can be passed between users
Non MCS users can access multimedia via
URL, audio via meet me bridge on phone
•
One same access code for both media
sessions
*Fast Feature – trials end ‘04
Collaboration and Conferencing
Savings
Hard Savings:
Operation savings of up to
86% versus outsourced
conferencing
VERY easy to take monthly
outsourced conferencing
bill from customer and build
a business case …
Soft Saving:
Accelerate team
collaboration
Reduce travel expenses
Control monthly expenses
Deliver media services, and
visual conferencing tools
Time to decision-making
Flexible work environment
Time management =
productivity
Personalisation and
streamlined communications
Converged Desktop Phase I
Calls coordinated with PC Client
Current Phone handles voice, PC Client handles Multimedia
Events on one device cause
status updates on the other
Signaling Server
MCS 5100 H.323
Gatekeeper
BayStack 460
MCS 5100 Rel2
(Succession 1000/1000M)
SIP/PRI
Gateway
to
ANY PBX
Current Phone
Existing PBX
Multimedia PC Client
Converged Desktop Phase II
Phone handles voice, PC Client handles Multimedia
Events on one device cause status updates on the other,
including Presence
CallPilot on PBX => MWI to MCS users
Network Redirection Server
(NRS)
BayStack 460
SIP signalling
MCS 5100 (Rel3)
Current Phone
Call Server 1000x R4
Multimedia PC Client
Transforming The Communication Experience
CS 1000 R3.0, MCS 5100 R1.1 & 2.0
Peered system
PRI & H.323 Trunking interface
Synchronised screen pops
CS 1000 R4.0, MCS 5100 R3.0
Tightly Integrated solution => SIP !!
Single user, single experience
Business Telephony & Multimedia
SIP services
Investment Protection
Audio on PBX device, multimedia
(presence, IM, video, collaboration)
on MCS PC Client
Converged Desktop Phase II
• Coordinated telephony/multimedia
• Existing telephony & full multimedia features
Converged Multi-Media Desktop Solution
MCS 5100 Converged Desktop Benefits
Converged Desktop
Users benefit from new
productivity and mobility
enhancing tools without
loosing existing phone
features
Users continue using
services with familiar
handset, no costly retraining
Retain investment in
Telephony infrastructure
and evolve users overtime
Hard Saving:
Multimedia communications at a low
entry cost
No LAN upgrade
Evolution of existing Telephony
infrastructure
Mobility savings for users
Soft Saving:
Retain & augment voice services
IP without the Risk
“Evolution, not revolution”
No “rip n’ replace”
User mobility, flexible working
Time management = productivity
Communications control &
Personalisation
PC Client (C++ Version)*
Re-architecture of the PC Client (C++) to optimise memory size and
utilisation, to improve performance and end user experience
Some features on new client only:
Distinctive ringing on per user basis
Separate paths for tones and audio (as per i2050)
Support of newer Nortel USB headset with call control buttons
And also
Client Application Programming Interface
Theme Developer Kit
H.263 Video
*Fast Feature – trials end ‘04
Theme Developer Kit *
Allows service providers to create a unique theme / view of the
PC client for their own customers
Images
Size and location of controls (can hide controls; cannot add
NEW controls in initial offering)
Colours, fonts, text strings
Sounds (change from defaults)
Requires R3.0 MM PC Client to be installed on machine,
reuses components of same
*Fast Feature – trials end ‘04
PC Client APIs *
Purpose of PC Client APIs is to allow 1st party type interaction
between MCS 5100 SIP PC Client and other applications
The PC Client API is a portable, object oriented API for C / C++
based computer telephony and multimedia applications
Not limited to Microsoft / Windows applications …
The Client APIs will enable a third party application to invoke MCS
client services such as
Basic calls
Instant Messaging
Presence
*Fast Feature – trials end ‘04
MCS 5100 - Clients
Multimedia PC Client
Enterprise desktop interface
to MCS 5100 client services
PDA Client
Multimedia PC Client
Web Multimedia Client
Browser based interface for
increased Mobility
•
PDA Client
Supports small footprint
devices (PDA interface)
i2004 IP Phone
i2004/2 IP Phone
Support for Nortel i2004 and
i2002 Internet Phone
Support for 3rd party SIP
devices planned via Nortel
interop labs
Web Client
i2002 IP Phone
3rd Party Sets
Interop-Lab
Real-Time Multimedia Communications
Multimedia Communication Server (MCS) 5100
Delivering real value to the enterprise
Personal Agent – Flexible Access
Productivity &
Personalisation
Conferencing, Instant Messaging,
Mobility
Collaboration
Application Sharing
Converged Desktop
Simplicity
Current Phone
Multimedia PC Client
What the Analysts say
“The key sales driver in the enterprise communications market
today remains infrastructure competence. But customer
expectations are evolving, and it will almost certainly be
applications competence that wins business in future years.
Leading-edge systems like Nortel Networks MCS 5100 are
becoming critical differentiators.”
“Presence-aware, multimedia collaboration systems like MCS
5100 take full advantage of the unique capabilities of packetbased communications. And Nortel Networks early efforts to
deliver a standards-based solution with short-term ROI should
get the attention of forward-thinking customers.”
—Jerry Caron, Senior Analyst, Current Analysis
Nemertes Research 2003
“As companies increasingly assess their network-convergence
projects, they seek vendors who support open standards and
provide for a hybrid migration strategy. Nortel Networks is wellpositioned to meet those demands, giving companies the option to
gradually migrate traditional voice and video traffic to a single IP
network to leverage SIP multimedia applications.”
—Robin Gareiss, Principal Research Officer, Nemertes Research
Integration is critical for collaboration tools to be more than just
another application within an enterprise, and instead become a
workplace-changing technology.
We believe that the desktop of tomorrow will be focused around
instant messaging, audio, video and Web conferencing, and online
workspaces, but only if the technologies all work together.
Most recent EMEA
customer wins
Customer quote: "Nomura International plc will be piloting the
collaborative tools and assessing their potential to assist its
business globalisation as well as its remote working capabilities.
The features being reviewed closely include Soft Phone, Presence,
Multi-media Conferencing and Personal Call routing."
National Oilwell will use the MCS5100 to
offer mobility, the ability to work from
your office anywhere, to their workforce.
Users will have the status of the
members of their virtual work teams by
use of presence and IM
National Oilwell is based in
two main sites and many
small sites in Norway and
Houston, USA
FedEx / University of Michigan
FedEx Institute of Technology,
Nortel Networks to facilitate
'Workplace of the Future' with
MCS 5100 – 6th May 2004
“Our work with Nortel Networks will enable us to further our goals of
creating the ‘Workplace of the Future,’ where we will showcase ways
our students and faculty can collaborate to a much greater degree—not
only among themselves but with our external research partners as
well.”
—James M. Phillips, Chairman, FedEx Institute of Technology
Nortel Networks and the FedEx Institute of Technology at the
University of Memphis are working together to facilitate the
"Workplace of the Future," where advanced collaborative capabilities
are expected to make it possible for tomorrow's leaders to reach out
virtually 'anytime, anywhere' to tap the resources and expertise they
need to succeed.
Erlanger - Healthcare
“Convergence is taking us leaps and bounds above what other
hospitals are doing. Our strategy has been to test these exciting new
technologies with technology-literate users to help us determine the
best applications and usage among all our users. The innovative
features and functionality of the MCS 5100 mean we can provide new
tools for lots of people.”
—John Haltom, Network Director, Erlanger Health System
Global Lead Customer Monster.com
SIP is hip at
Monster.com
http://www.nwfusion.
com/news/2004/0126i
nfmonster.html
“We recognize that the communications landscape is rapidly changing
and that we have to offer the latest technology to our employees that can
dramatically improve the way they interact. Nortel Networks Multimedia
Communication Server (MCS) 5100 provides the most innovative set of
applications to deliver truly consolidated, multimedia capabilities in a
well-designed comprehensive solution.”
—Brian Farrey, President, Monster Worldwide Technologies
“MCS 5100 has been used by the technical teams in the U.S. and has
worked great. We are deploying in the Prague office. We see SIP as a
driver for increased user mobility and collaboration.”
“We can expand our footprint and service coverage without today’s
limitations or costs
due to travel.”
Nortel Networks
Value Proposition
Deliver personalized, easy to use
multimedia services that provide
individuals with the freedom to
communicate naturally, without
the restrictions of location,
access type, or media.
Seamless Integration of Telephony with Video, Collaboration, and
Presence to Deliver Next-Generation Communication Services
Backup / Substitute
Try before Buy
60 Day Test Drive
End customers offered 60 day free trial of MCS
5100 hosted off Nortel Networks system
4 x PC clients for end customer, 4 x PC clients for
NN and channel SE and Sales Managers
Formal process based on sales opportunity
Published firewall and NAT policy requirements
Communications are Changing
From:
To:
Target Markets
Ideal customer profile
Multiple sites
Mobile workers
Home workers
Culture that supports flexible
working
Requirement to collaborate
across dispersed teams
Heavy usage of external
conference bureau services
Target verticals
Finance
Healthcare
Manufacturing
Professional
Services eg Law
Education
Positioning MCS 5100 in the
Collaboration Market
Many niche solutions on the market from specialist
vendors of instant messaging, collaboration, video
etc
None offering the same integration with business
telephony or full suite of services
Rival vendors announced SIP capabilities
None can deliver full suite of MCS services
Many are stories of future capability, MCS 5100 delivers
today
MCS 5100 – The Competition
MCS 5100 will compete against new competitors
who’s software base products have evolved with
specific functions targeted to a specific audience.
MCS 5100 is a total integrated solution providing
central management and control while being able
to deliver advanced forms of communications.
No other single software or hardware vendor today is
able to deliver the same level of capability and
scalability as MCS 5100.
MCS 5100 Competitive
– An entirely new landscape!
Telephony Vendors – The Traditional Players
Siemens OpenScape – A Instant Messaging and Collaborative
software application leveraging Microsoft Real-TimeCommunications server. Much less scalability than MCS (<2000 in
latest release), multi-server deployment, NO centralised
management and does not support UNIX or Linux customers.
Must install most of Microsoft’s server technology to implement.
Much less functionality - video only just released Q3 ‘04.
Advantage Nortel Networks! MCS 5100 offers customers an
advanced solution from a single source supplier with no
implementation mandates or requirements.
Avaya, Cisco, NEC, Alcatel and Mitel have all announced support for
SIP but only in a proxy fashion with no announced support for
Instant Messaging or other Collaborative Applications. Advantage
Nortel Networks! MCS 5100 offers a complete suite of advanced
solutions.
Why Nortel Networks
Complete solution
Business communication services over secure,
converged network infrastructure
Integrated communication services
Multimedia: unified messaging, collaboration
Contact centre and self service
Business telephony
Deployment flexibility
Enterprise or hosted solution
Efficiency through collaboration
Business
Problem
Functional
Processes
Collaboration
while travelling
or working from
home
Responsiveness
to collaboration
and workflow
documents
Time estimated
for process
using traditional
communications
Time estimated
for process
using Unified
communications
30 to 60 min/day
15 to 40 min/day
Improvement
35 to 50 %
Primary
enhancements
include
More efficient
notification of
ongoing workflow
by reducing access
time
Connectivity
improvements
SOURCE: Yankee group Efficiency Chart
Sales Tool
ROI Calculator
Example: MCS 5100 system used to provide in house conferencing services
to 1000 users using 100 conference bridge ports
20 mins per day per user usage
= $1M savings over 3 years – enough to fund LAN upgrade!
Architecture for the Converged
Enterprise (ACE)
S
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Adaptive
Clients
Engaged
Applications
Communication
Services
Data Networking
M
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Our Strategy  business without boundaries
Our Vision  the engaged enterprise for customers, partners and employees
One Network  protocol, infrastructure, service and application convergence
A World of Choice  private, managed and hosted solutions
Open  extensible, agile and standards-based
ACE Communications
Network-based
Data center services
Services
services
• DNS and DHCP
• IP Mobility
• Location-based
services
• Directories
S
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Adaptive
Clients
Engaged
Applications
Communication
Services
Data Networking
M
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Communication
Services
Rich Media
• Video
• Web collaboration
• IM and chat
• Unified messaging
• Personalization
• Presence mgt
• Media conferencing
• Mobility
• Open API (incl XML)
• Intelligent load balancing
• Content-aware
application switching
• Content distribution
services
• Storage-aware
intelligence
Customer Contact
Business Telephony
• Telephony call
processing
• Wireless gateways
• Media gateways
• Web app gateways
• Network gateways
• Open API’s
• IVR
• Speech apps
• Web-centric self-serve
• Skill-based routing
• Multimedia transaction
handling
• Real-time historical
reporting
• Open API (incl XML)
Nortel Networks delivers capabilities that transform the way
employees, partners and customers connect and communicate
Status: GA
MCS 5100 Release 2.0
(Includes Release 1.1)
User Interfaces
Clients
• SIP Personal Call
Agent – Advance
Call Mgt.
• i2004
• PC Client
• WEB Client
• 3rd party terminals
Call Management
SIP Services
Enterprise
Multimedia
Browser
Based
Compact
Footprint
Telephony
Applications
Interworking
Management
Platform
• Calling Name, Number,
Picture
• Sim Ringing, Seq Ringing
• Dynamic Call Handling
• Advanced Call Management
• i2002
• Call Hold, Transfer,
Conferencing
• GIPS
(soft clients only)
• Call History/Logs
• Microsoft
Messenger I/W
(Win. XP only)
• Usability
Improvements
• Click-to-Call
• Private, National,
International Dialing Plans
• Point-to-Point Video
• Succession MX /
Periphonics SIP
based - Voice
Activated Corp.
Directory
• Automatic Presence
• Network Address
Book
• Voice Mail & UM I/W
• Instant Messaging
• Collaboration – File
Share, Web Push/CoBrowse
• Media Application
Server – Adhoc Audio
Conf./Meet Me Audio
Conf.
• Nortel Networks CPE
interworking via 3rd
Party SIP CPE Gateway
- FXO/FXS
- PRI GW
• Nortel Networks Unified
Messaging Interworking
- Call Pilot (Audiocodes
T1 CAS / SMDI)
• 3rd Party Voice Mail &
Unified Messaging
interworking
- Protocols PRI/SMDI
& SIP
• H.323 Gatekeeper
(Native CDP/UDP)
• Intuitive User
Interface
• Major, Minor, Critical
Alarms
• User Self
Provisioning (i2004,
i2002 & Call Agent)
• Provisioning options,
by user & bulk
• User Profile Mgt.
• Element Mgt.
• Configurable
Diffserv QoS
• XML-based billing
• Keycoding – Ph 1
• SUN Fire V100
Server (rack
mountable)
• Redundancy/
Scalability
• Audio Conf.Server
• Server Overload
Controls
• Media Application
Server
Status: POR
MCS 5100 Release 3.0
Beta: May ’04
GA: Sep’ 04
Clients
Telephony
Applications
Interworking
• H.263 video support in soft • Professional Assistant • Ad-Hoc and Meet Me
• SIP Trunking to M1 /
clients *
services
conferencing
CSE1000
enhancements on MAS • Translations & Routing
• PC Client enhancements
Enhancements
• Music on Hold
• Converged desktop
• Auto upgrade
• CLID restriction
Phase II
• Call Forward
• Firewall detection
• Announcements
restriction
• Network based Call
• Global address lists
• multi-TON/NPI
• Call Park/Retrieve
Logs on Personal Agent
support on single
• Programmable keys
trunk group
• Personal Agent Usability
• Speed dial
Enhancements
• Presence change
notification
• IM
• Call forward
• PC Client size optimization
(C++) *
• IM enhancements
• IM Chat
• IM Screening and
Routing
• Desktop HTML
integration with i2004
internet telephone
• Video Conferencing
(ad-hoc & meet-me)
(SIP based
w/limitations)*
• PC Client
customization SW
developer kit*
Management
• 911 zoning
• Provisioning
enhancements
• RTP Media Portal
Selection & Insertion
• Keycoding – phase
II
Platform
• SUN n240 and v240
platform introduction
• High Density MAS
Platform
• SUN n240 Introduction
with H.323 Gatekeeper
• Enterprise micro
system
• System backup and
restore
• Quality, robustness,
capacity improvements
• RTP Media Portal
Platform Enhancements
• SUN JVM upgrade
• Security hardening
Phase II
• LDAP Phase I
• OSS release delta
documentation
• Serviceability
enhancements
* - Denotes Fast Feature (see Fast Feature POI/POR for details)
•Re-IP
•Backup and Restore
Converged Desktop Features
Personal Agent – with minimal trunk usage
RAN configurable for caller while call routed by PA
Terminating Screen Pop with Succ. 1000 Termination
Originating Screen Pop with Succ. 1000 origination
Collaboration independent of orig. device
Call Log – Incoming
Call Log - Outgoing
Picture Calling Line ID
Collaboration (IM, File Xfr, Wht Brd, Web Push, Clip Xfr)
Presence – non telephony related
Presence PC Voice Client usage
Presence Succ. 1000 telset
Trunk Usage
Click to Call PC Client – including ringing Succ 1000 desktop
Click to Call Succ Desktop
Answer/Orig Calls on PC Client
Video - PC Client to PC Client
Video – coordinated with Succ Desktop
CDR Record Coordination
Voice Mail Support on Succ 1000, incl. MWI on PC Client
Configuration requirements
works
works with limitations
does not work
Convergence Method
Succ 3.0 & MCS
5100 1.1 & 2.0
1/ Converged
Client
2/ Peered
Client
SIP – Succ 4.0 &
MCS 5100 3.0
1/ PC Client
START
What Is Convergence?
Voice
Video
Storage
Data
Application
Awareness
Data Networking
Contributes to
Convergence
Secure, Resilient and Mobile
Separate networks converging – sharing resources, lowering costs,
enabling new applications and services
Cross Portfolio End to End Strategy
Enterprise/Carrier
Managed
Common
Desktop Applications
MCS5100
Transmit
Receive
Multimedia IP
SIP Gatekeeper
Applications
S1000 / M
Carrier
Hosted
MCS5200
Multimedia IP
IP VPN Gatekeeper
CS2K
Business Telephony IP
H323 Gatekeeper
Terminals
Meridian 1
(IP Enabled)
DMS
(IP Centrex)
Maximises Customer Choice
Provides Support & Service Synergy
MCS 5100
- Custom Application Services
- Virtual Kiosk
Interactive Video
Announcement
Video playback with voice
prompts
Multimedia Playback
capabilities
Video playback based on
command (speech
recognition)
Content pushed to provide
added information (via web
push)
Transfer to live agent when
ready
MCS 5100 - Custom Application Services
Programmability Overview
The MCS 5100 Programmability
environment providing tools,
interfaces & inter-op labs
Clients
Choice of user interfaces
Support of standard
protocols
Support of open APIs
Other App Servers
SIP App Server Logic
Services implemented by
routing to peer SIP
functions
CPL scripts invoke
customized logic of services
Access to advanced SIP
"Peer SIP" enables multivendor SIP strategies
Access to application specific
API (JAIN SIP, Parlay, etc.)
Access to application
environments (WebLogic,
WebSphere, .NET, Net6) &
Nortel Networks Portal
Solutions
features (Presence & IM)
Media Application Server
Multimedia building blocks
Create multimedia services
Open interfaces
Services based on standard open
mechanisms
Open APIs & interfaces
include SIP, CPL, HTTP, JAIN,
Parlay, VXML, SOAP, CCXML,
SALT
Open interface strategy on key
solution components
Client Interfaces
SIP Application Server logic
Media Application Server
multimedia building blocks
Third Party Application
Servers
Intelligent Interfaces
Integrating Communications
into Business Workflow Process
“Engaged Business”
Engaged
Application
Anticipatory
TimeMediaCritical Adaptive
“Contact us urgently”
“Contact us urgently”
Customer Support
ticket raised at
front desk
Engaged Application
detects sales rep is
available on mobile
phone
Sends ticket
message to mobile
phone
Image of transaction
Sales rep gets
message – text to
speech
Requests more
information to be
sent to his PDA
Now has all
information needed
for meeting