Transcript SUSIAccess FAQs

SUSIAccess FAQs
Feb. 2015
SUSIAccess FAQs
How does SusiAccess work on the internet?
You should consider SusiAccess server side to be a
website. How to make a website work is exactly the
same thing for SusiAccess server side.
SUSIAccess FAQs
How can we make SusiAccess work on the internet?
1
1. You need to build a real IP or internet domain name
for your SusiAccess server side. You may contact your
telecom company or cloud service company to get a
real IP or internet domain name.
2. You need to make sure that you open the HTTP 80
port on your server side computer.
SUSIAccess FAQs
How can we make SusiAccess work on the internet?
2
Your Router
Ethernet
Internet
Web-based server side
Ethernet
1. Install SusiAccess server side software on the
server computer.
2. Get Real IP/Internet Domain Name from
Telecom Company or Cloud Service Company.
3. Open http 80 port
SUSIAccess FAQs
How can we make SusiAccess work on the internet?
3
Key in Server side Real IP/Internet Domain Name in your client side POS
computer.
SUSIAccess FAQs
How can we make SusiAccess work on the Local Area
1. Install SusiAccess server side software
Network?
1
Any router which
could assign virtual IP
Ethernet
on the server computer.
2. Identify server side virtual IP assigned
from your router.
3. Make sure both server side and client
side computers are under the same
Local Area Network.
Ethernet
Server side
Local Area Network (LAN)
Agent Side
SUSIAccess FAQs
How can we make SusiAccess work on the Local Area
Network?
2
Key in Server side virtual IP assigned from the router in your client side
POS computer.
SUSIAccess FAQs
How do we start the SusiAccess server side?
1. Open your browser (IE is preferred)
2. key in the server’s IP or domain name .
3. You need to add 8080 after IP if it is virtual IP.
www.susiaccess.com
Domain name
172.23.0.200:8080
You need to add 8080 after virtual IP
SUSIAccess FAQs
Do we need to download any app for mobile devices or
notebook computers to be the console side?
No, all you need is the browser, and then key in the IP
address or domain name of the SUSIAccess server side.
Notice: You need to key in “:8080” when you are using
Local Area Network.
Then, you can
access the
webpage.
SUSIAccess FAQs
What bandwidth is required for the client during
normal logging operation and during a remote control
session?
For data transmission only, about 1KB; for remote KVM
control, 0.1MB under the condition that the client side
uses a display with resolution 800x480 16 bits.
SUSIAccess FAQs
If the server is offline, are the status logs buffered on
the client and pushed up to the server when
communication is re-established?
The server sends the request to the clients every 5~10
seconds, and then each client will respond with the
information of hardware/software status. Therefore,
when the server is back to online from the offline
status, it will automatically retrieve the data from the
clients every 5~10 seconds.
SUSIAccess FAQs
How do we install and set up Acronis and McAfee?
The SOP: You click the “install” command from the
server side, and then key in the company name & serial
number from the flyers we sent you.
SUSIAccess FAQs
How does McAfee work on my system?
When you activate McAfee, it will start to build the
white-list that includes all current software applications
which run on your system. Then, any other software
application can not be installed on this system.
SUSIAccess FAQs
Can I make an Acronis backup image remotely from the
local terminal?
For now, what we can do is to partition the HDD of your
local device and then make the backup image on the
partitioned part locally.
SUSIAccess FAQs
How will the ongoing renewals be arranged, through
Advanpos or through local Acronis and McAfee
channel?
The Acronis & McAfee we provide are special versions
embedded in SUSIAccess. Therefore, any update that
can be performed needs to be issued by Advantech
SUSIAccess team.
SUSIAccess FAQs
What is HDD health indicator?
Likely Symptoms
Algorithm
SMART
Self-Monitoring, Analysis and
Reporting Technology
Below 60%: It will automatically
check disk very often.
Below 50%: Unable to read the
data, and therefore become
blue screen
Below 30%: BIOS POST could
show no bootable disk
SUSIAccess FAQs
Can I read health indicator if my storage is SSD?
Yes, if your SSD is SATA3. However, if your indicator is
below 80%, you really need to replace your SSD.
Notice: It’s better to use SSD from Advantech
corporate.
SUSIAccess FAQs
Can SUSIAccess support RAID?
No, we still can’t detect storage information if there is
RAID chip over the storage devices.
SUSIAccess FAQs
What can I do if I lose SUSIAccess which is pre-installed
from AdvanPOS?
1. If your HDD crashes during the warranty period, we
can send you a new HDD with your initial status.
2. You need to keep the product sticker & license
flyers.
SUSIAccess FAQs
Why can’t I turn on my remote POS terminal?
There will be two ways to carry out Power-On command.
1. Wake-On-LAN:
You need to make sure the firewall of your
router/server won’t block Wake-On-Lane command.
2. Intel AMT:
You need Intel i5 or higher level chipset to activate
AMT.
SUSIAccess FAQs
Where do I get SUSIAccess server side software?
For the server side, you can download it from our
website:
http://www.advanpos.com/english/03_support/02_do
wnloads.php
SUSIAccess FAQs
Available models
M/B
POS Model
FEB-973HL-18bit
1. Z-POS Lite D525: ZL-1230-XX40, ZL-1231-XX40, ZL-1531XX40, ZL-1551-XX40
2. Chameleon D525: CM-5500-AR50
3. QP-1100 D525: QP-1100-XX20
4. ABOX D525: ABOX-122-3XX
FEB-973L
1.
2.
3.
4.
INS8313B
1. E-POS D525: EP-5500-AR30, EP-5530-XX30
IMB-183
1. WP-5530 (Haswell Platform) 2. ABOX-302 (Haswell Platform)
IMB-151
1. WP-5530 (Bay Trail) 2. ABOX-312 (Bay Trail)
W-POS 7530 D525: WP-7530-XX20, WP-7530-XX50
W-POS 7550 D525: WP-7550-XX20W, WP-7550-XX50W
W-POS 7530 Ivy Bridge: WP-7530-XX30, WP-7530-XX60
W-POS 7550 Ivy Bridge: WP-7550-XX30W, WP-7550-XX60W
Still have questions?
Please contact us
[email protected]