Transcript dvantage - multiport.com.br

Distribuidor Autorizado
KX-TDE
Hybrid IP PBX
Features
Part 2
Understanding the TDE Series
Dec-2009
2009 Edition
VI
Higher
Office
Productivity
1. Wireless Convenience
The TDE Series can be integrated
with Panasonic Wireless solutions.
Connecting a TDE model to a Portable Station (PS) makes it
possible to access the PBX features via the PS for smooth,
easy communication. Using the Wireless XDP, you can set
the handset to the same extension as your desk phone, and
then receive calls when you're away from your desk.
Office
2.4GHz
PS
Factory
KX-TD7680 KX-TD7690
dvantage
Customer
Advantage
You can take calls wherever you are, so you never
keep a customer waiting.
Effective for businesses like these...
Offices
Department stores
Factories
Car dealers
Hotels
See Chapter 16 of the General Description for more details.
VI
Higher
Office
Productivity
1. Wireless Convenience
The TDE Series can be integrated
with Panasonic Wireless solutions.
There are several Wireless Cell Stations available for the KX-TDE Series:
 KX-TDE0158 - is a 8ch cell station available for the TDE100/200/600 and requires connection to a Cell Station
Interface (CSIF) card (KX-TDE0143 – 4 CSIF card and KX-TDE0144 – 8 CSIF card).
 KX-TDE0142- is a 3ch cell station available for the TDE100/200/600 and requires connection to a Cell Station
Interface (CSIF) card (KX-TDE0143 – 4 CSIF card and KX-TDE0144 – 8 CSIF card).
 KX-TDE0141- is a Low-cost 2ch cell station available for all TDE PBX, and is directly connected to a single port
of either a DLC or DHLC card.
Connection Diagram
TDE PBX
TDE PBX
PSTN
ISDN
PSTN
ISDN
DT3xx Series
*SXDP
CSIF
Cell-Station
Cell coverage area
dvantage
Customer
Advantage
DHLC/
DLC
You can take calls wherever you are, so you
never keep a customer waiting.
Cell-Station
Cell-Station
Using the Wireless (SXDP) feature, you
can set the handset to the same extension
number as your desk phone, and receive
calls when you are away from your desk.
See Chapter 16 of the General Description for more details.
VI
Higher
Office
Productivity
1. Wireless Convenience
The TDE Series can be integrated
with Panasonic Wireless solutions.
There are several Wireless Cell Stations available for the KX-TDE Series:
 KX-TDE0158 - is a 8ch cell station available for the TDE100/200/600 and requires connection to a Cell Station
Interface (CSIF) card (KX-TDE0143 – 4 CSIF card and KX-TDE0144 – 8 CSIF card).
 KX-TDE0142- is a 3ch cell station available for the TDE100/200/600 and requires connection to a Cell Station
Interface (CSIF) card (KX-TDE0143 – 4 CSIF card and KX-TDE0144 – 8 CSIF card).
 KX-TDE0141- is a Low-cost 2ch cell station available for all TDE PBX, and is directly connected to a single port
of either a DLC or DHLC card.
Connection Diagram
TDE PBX
TDE PBX
PSTN
ISDN
PSTN
ISDN
DT3xx Series
*SXDP
CSIF
Cell-Station
Cell coverage area
dvantage
Customer
Advantage
DHLC/
DLC
You can take calls wherever you are, so you
never keep a customer waiting.
Cell-Station
Cell-Station
Using the Wireless (SXDP) feature, you
can set the handset to the same extension
number as your desk phone, and receive
calls when you are away from your desk.
See Chapter 16 of the General Description for more details.
VI
Higher
Office
Productivity
1. Wireless
The Coverage can be extended
with DECT Cell Station Repeater.
The KX-A272 DECT Repeater greatly extends the range of your DECT telephones
or PBX cell stations. The KX-A272 repeater extends the range in all directions,
allowing several areas to be covered.
Connection Diagram
TDE600
KX-TDE0141
KX-TDE0142
The KX-A272 is compatible
with the following
cell stations:
• KX-TDE0141
KX-A272
KX-A272
KX-A272
• KX-TDE0142
Daisy Chain
configuration
KX-A272
Customer
Advantage
You can take calls wherever you are, so you
never keep a customer waiting.
See Chapter 16 of the General Description for more details.
VI
Higher
Office
Productivity
1. Wireless IP Cell-Station
The Coverage can be extended
trough IP Network.
The KX-NCP158 IP-Cell Station carries the signal across the IP Network.
Connection Diagram
Remote office
Local office
The KX-NCP158 is a High
density cell station:
TDE600
•8 channels
DSP-16/64
IP
•Requires DSP Card at MPR
KX-NCP158
•Máx. 16 IP-CS on network
Seamless Hand over
Roaming
Customer
Advantage
You can take calls wherever you are, so you
never keep a customer waiting.
See Chapter 16 of the General Description for more details.
2.Mobilephone Integration ―Receiving Calls
VI
Higher
Office
Productivity
(MPR Ver. 3.0)
Receive calls that come to the office's
wired extensions on a mobile telephone.
GSM Mobile telephones can be registered to the PBX as extensions. The mobile telephone members work as
"Virtual" Portable Stations (PS) and use 3-5 digit PBX extension numbering. Calls that come for salespeople while
they are out of the office can be sent to their mobile telephone without having to use call forwarding.
Simultaneous Ring (Parallel Connection)
Incoming
Call
TDE PBX
ISDN
Mobile
Network
ICD Group Ring (with Other Wired Extensions)
Incoming TDE PBX
Call
ISDN
Mobile
Network
Mobile team
worker
(Max.4)
ICD Group
Parallel connection
(Simultaneous Ring)
Note:
 KX-NCS4910 License is required.
dvantage
Customer
Advantage
Never miss a call.
Provide customer contact to mobile telephone
in emergency without informing actual mobile
telephone number.
Mobile telephone programmed
Simultaneous or Delayed Ring
Note:
 Max. 128 ICD groups are available.
 KX-NCS4910 SD License is required.
 Feature is not available with Analogue CO.
Effective for businesses like these...
Companies with many branch offices
Department stores
Factories
Hotels
Car dealers
See Chapter 16 of the General Description for more details.
7
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Higher
Office
Productivity
2.Mobilephone Integration ―Making Calls
(MPR Ver. 3.0)
Call from a GSM mobile telephone when out of the
office and use the same features as an office extension.
Transfer Calls from a Mobile Telephone
Calls received on mobile telephones can be easily transferred to other people in the office.
Access the PBX System Features
When a mobile user calls the office from a mobile telephone, the system automatically recognises the
user as a staff member and gives him/her all the rights of extension users.
Transfer Calls from a Mobile Telephone
Incoming
Call
01234 567 890
Access the PBX System Features
TDE PBX
TDE PBX
PSTN
Mobile
Network
PSTN
Features Available
via DISA
without Password
<To Transfer>
Mobile telephone user
presses ‘#’
to get dial tone
and dials ‘105’.
DISA transfers call to
PBX extension 105.
Message Card
(DISA)
Ext105
01234 567890
e.g.) Mobile users can transfer calls to their office after
receiving them on a mobile telephone.
Message Card
(DISA)
Log-in / Log-out
CO Access
Extension Call
Absent Message Setting
e.g.)The user can use abbreviated dialling to call extensions.
dvantage
Customer
Advantage
Mobile
Network
 Work can be smoothly handled from outside the company.
 Phone charges for outward calls are billed to the company telephone line, so there is
no need for the person to pay them and seek reimbursement later.
 Calls can be made from a mobile telephone without disclosing the mobile number.
Note:
Requires system programming.
Default setting ‘Disable’ (No DISA for Fwd transfer).
 KX-TDA0191/0192/0194 DISA Message card must be installed.
 KX-NCS4910 license is required.
Effective for businesses like these...
Companies with many branch offices
Factories
Department stores
Hotels
Car dealers
See Chapter 16 of the General Description for more details.
VI
Higher
Office
Productivity
3. QSIG Networking
The TDE Series supports the QSIG protocol,
which makes easy PBX networking possible.
QSIG is one of the most flexible
platforms for networking systems.
QSIG enhances the TDE Series'
ability to pass call-processing
data to other systems and
makes the TDE Series a very
network-friendly system.
I can use our
existing PBX too?
You can make
effective use of
your current PBX.
No problem!
Other PBX
TDE PBX
QSIG
protocol
QSIG
protocol
Ext 101
Ext 102
Ext 103
Ext 201
Ext 202
Effective for businesses like these...
dvantage
Customer
Advantage
You can build an economical new system while
still using your current system.
Companies with many branch offices
Airline companies
Transportation industries
See "QSIG Network" section of the Feature Guide for more details.
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4. VoIP (Voice over Internet Protocol)
Higher
Office
Productivity
Easy, low-cost communication within the network
VoIP (Voice over Internet Protocol) is a new communication method
using an IP network to carry voice communication. If you use a
leased line for the IP network, VoIP allows you to talk to your remote
offices anywhere in the world for no additional charge. VoIP also
allows simultaneous voice and data transmission.
Japan
U.K.
Connection diagram
IP Private
Network
PBX-2
PBX-1
Ext.1000
.
. Ext.1000
Managed IP
Network
IP-GW
Router
IP-GW
Router
Ext.2000
.
.
Ext.2999
Ext.1999
PBX-3
Brasil
There‘s no long distance charge
―no matter how long you talk to
your overseas party.
dvantage
Customer
Advantage
Major cost savings, especially if you have
distant branches
Dials [2999]
IP-GW
Router
Ext.3000
.
.
Ext.3999
Automatic re-routing of VoIP calls to PSTN Trunk (MPR Ver.3.0)
If outbound VoIP trunk connection fails, calls can be re-routed
through PSTN lines using Quick Dial numbering plan.
See Chapter 1. 1., Chapter 18. 7. of the General Description for more details.
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Higher
Office
Productivity
5.Network ICD Group
(MPR Ver. 3.0)
Extensions organised across the network
into an ICD group.
A maximum of 5 PBXs can be part of a Network ICD group where each PBX can have a maximum of 32
local extensions per ICD group.
VoIP or ISDN QSIG
TDE PBX -1
TDE PBX -2
ICD Group 2
TDE PBX -3
TDE PBX -4
TDE PBX -5
ICD Group 3
ICD Group 1
TIE Call by Own PBX Extension Number
When only two PBXs are connected in a network (not including a VoIP
network), both PBXs can have extensions with the same leading number.
dvantage
Customer
Advantage
Never waste time calling a busy branch
office extension .
Note:
 KX-NCS4910 License is required.
Effective for businesses like these...
Companies with many branch offices
See Chapter 18 of the General Description for more details.
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Higher
Office
Productivity
6.Network Direct Station Selection (N-DSS)
(MPR Ver. 3.0)
An extension's busy status can be monitored
from any telephone on the network.
Bi-directional monitoring
(250 Network DSS keys for 8 PBX systems)
N-DSS Status
Sales (busy)
8 PBX Systems in a private network
can have a maximum of 250
network extensions stored on DSS
keys (N-DSS: Network-DSS),
in order to monitor busy user status
across a network of TDE PBXs.
Accounts (busy)
Accounts (busy)
VoIP
or
ISDN QSIG
Warehouse (idle)
Busy Lamp Field (BLF)
A programmed DSS key LED will
show the status of an extension.
Sales (idle)
Note:
 KX-NCS4910 License is required.
 One ICD group should have 8 or less extensions
monitored by other TDEs in order to reduce
NDSS data traffic.
Sales (idle)
Monitor Extension
dvantage
Customer
Advantage
Never waste time calling a busy branch
office extension .
Effective for businesses like these...
Companies with many branch offices
Airline companies
Transportation industries
See Chapter 18 of the General Description for more details.
VI
Higher
Office
Productivity
7.PS Roaming
(MPR Ver. 3.0)
Use the Portable Station (PS) to make or
receive calls while at a different branch office.
Incoming
call Headquarters (PBX-1)
São Paulo (PBX-2)
Private Network
Fwd
ICD Group
Virtual
PS-1
Milan (PBX-3)
Fwd
The user can use the Portable Station (PS) that he
or she ordinarily uses at the office in exactly the
same way while at a different office. For example, a
salesperson from the London office can make or
receive calls with his or her own PS while visiting a
branch office in Paris, Milan, or São Paulo.
＜System＞
One PS can be registered to a maximum of four PBX systems.
Each virtual PS is set to forward calls to the extension number of the
actual PS as registered at one of the other PBXs.
Virtual
PS-2
Paris (PBX-4)
Virtual
PS-3
Fwd
Note:
•KX-NCS4910 license is required.
Effective for businesses like these...
dvantage
Customer
Advantage
You can take calls wherever you are, so
you never keep a customer waiting.
Companies with many branch offices
Factories
Hotels
See Chapter 18 of the General Description for more details.
16
13
VI
Higher
Office
Productivity
8. Call Distribution
The TDE Series offer sophisticated Call
Distribution features.
The TDE PBX systems provide a variety of call distribution options. When a call comes in to a busy line or
an unattended phone, the system can distribute it to another extension, a voice mail system, a home or
mobile telephone, or other pre-programmed destinations.
Call Distribution Examples
1. Ring all extensions
(Simultaneous Ring).
2. Ring available extensions in
order (UCD).
3. The forwarding order can be set
(Priority Hunting).
1st Priority
1st call
2nd call 3rd call
Ext 210
Reception
dvantage
Customer
Advantage
Callers never get a busy signal, so you never
lose out on a business opportunity.
2nd Priority
Ext 215
Department
3rd Priority
4th Priority
Ext 232
Ext 212
Secretary
Boss
Effective for businesses like these...
Call centres
Hotels
Boss / Secretary
See Chapter 8 of the General Description for more details.
VI
Higher
Office
Productivity
8. Call Distribution
The TDE Series offer sophisticated Call
Distribution features.
Call Distribution Examples
4. Longest Idle Extension
(ACD)
5. Flexible Numbering
6. Overflow Extension
Calls can be distributed first to the
extension that has been idle for the
longest.
Key features can be accessed via
telephone keypad by dialling preprogrammed key combinations called
‘flexible numbering plan’. E.g.
If all extensions in a group are busy,
an ‘Overflow extension’ can be set
take the unanswered calls.
Extension
Next Call
1
A
6
2 Longest Idle Extension Time
B
3
#
+
Busy
5
= Length of call
+
= Log-in/Log-out
4
C
+
Time
= Order of Incoming calls
Busy
Busy
These key
combinations can
also be set to
programmable keys.
Overflow
Extension
Note:KX-NCS4910 License
And E-MEC Card is required.
dvantage
Customer
Advantage
Callers never get a busy signal, so you never
lose out on a business opportunity.
Effective for businesses like these...
Call centres
Hotels
Boss / Secretary
See Chapter 8 of the General Description for more details.
VI
Higher
Office
Productivity
9. DISA/Automated Attendant
Improve both customer satisfaction and
company image
With DISA/Auto Attendant (AA) callers can reach the intended party
without going through an operator. There are two Automated Attendant
functions which allow small companies to provide the same level of
service as a large corporation.
Welcome To ABC
Electronic Store
Play Auto Attendant
Main Menu
1. Simple Automated Attendant (DISA)
Using the DISA feature, you can easily set up an auto attendant to
professionally handle all incoming customer calls to your
businesses. An auto-attendant can drastically reduce the amount
of call traffic handled by the operator - allowing the operator to
spend more time with your new or important customers.
Functions supported include ability to:
Set-up multi-level Auto Attendant (Max. 64 message levels)
Create Flexible Message Flows
Play Different Greetings Based on Time of Day (Day/Lunch/Break/Night)
Intercept DISA Routing – When No digits are pressed
Assign Floating Extension for each OGM for easy programming
dvantage
Customer
Advantage
These features provide you with greater flexibility
and increases staff productivity.
Press 1 – For
Customer Service
Press 1 – To Place Orders
Order Dept
No Digit Pressed
Service Dept
Requires KX-TDA0190 OPB3 Card
and also Message Card:
KX-TDA0191/0192/0194
Operator
Effective for businesses like these...
Trading companies
Hotels
SOHO
See Chapter 8. 5. of the General Description for more details.
VI
Higher
Office
Productivity
9. DISA/Automated Attendant
Improve both customer satisfaction and
company image
2. Incoming Call Distribution Queue
Welcome To Message
Increase customer retention by keeping your customers positively
engaged with voice message feedbacks while they are waiting for their
call to be answered. When setting up an Incoming Call Distribution
(ICD) group for your customers - the Message Card allows you to
provide appropriate OGM messages to callers waiting in queue.
Simply use the Queuing Time Table feature of the KX-TDE PBX to
create any message sequences for your business needs.
Yes
3. Timed Reminder Messages
Businesses in the hospitality market could easily benefit from this
feature where guests can receive a pre-recorded reminder message on
their room extensions. At set time, the phone system calls the
extension and plays an appropriate message. Different messages can
be played based on time of day settings (example:
Day/Lunch/Break/Night). Businesses needing to implement guest
wakeup alarm are just one of the examples where a timed reminder
message feature can be implemented.
dvantage
Customer
Advantage
These features provide you with greater
flexibility and increases staff productivity.
No – add to
queue
Play Message
Play On Hold Music
Effective for businesses like these...
Trading companies
Hotels
SOHO
See Chapter 8.5. of the General Description for more details.
VI
Higher
Office
Productivity
9. DISA/Automated Attendant
Improves both customer satisfaction and
company image
4. Advanced Automated Attendant
(Voice Processing System)
The DISA/Auto Attendant feature can be integrated
with a Voice Processing System to give you superior
call routing and messaging features.
If a desired extension is busy or unavailable, callers
can still be directed to that extension using the AA
feature and are greeted by the Voice Mail system.
Messages can be left for the desired extension
ensuring that all important calls are never missed.
A message indication lamp on the DPT will light to
alert the extension owner that a message is waiting
for them.
dvantage
Customer
Advantage
These features provide you with greater
flexibility and increases staff productivity.
I’m either on another call,
or away from my desk.
Please leave a message. …
Beep!
Voice Mail
System
Message
Customer
TDE PBX
Auto Attendant combined with a
Voice mail System.
Effective for businesses like these...
Trading companies
Hotels
SOHO
See Chapter 8.5. of the General Description for more details.
VI
Higher
Office
Productivity
10. Uniform Call Distribution (UCD)
Incoming calls can be distributed to your staff.
UCD (Uniform Call Distribution) distributes incoming
calls evenly among all extensions in order.
You can use the built-in
call centre setting.
First
Example
Second
Callers
Good Morning. This is
Panasonic. All agents are busy
now. Please hold the line.
(Music plays)
Busy
Repeat
Music and
Message
Third
Busy
All extensions are
busy. Please wait.
dvantage
Customer
Advantage
Distribute Incoming calls – therefore the
workload is distributed evenly among the staff.
Sorry, all the
agents are still
busy, Please hold
the line.
When an agent
becomes free
Effective for businesses like these...
Call centres
See Chapter 14. 1. of the General Description for more details.
VI
Higher
Office
Productivity
11. Agent Features
Agent Features.
The KX-TDE has many Agent features that increases Call Center functionality.
‘Hot Desking’
Walking Extensions for
Virtual Extensions ―
‘Hot Desking’ is the concept
where an agent can log-in to
any unused desk phone
with a pre-programmed ID
number, and that phone
takes on their settings.
Log-in/Log-out
―
Wrap up time
Log-in/Log-out
Allows
Agents to log into a ring group
with an ID number. All calls
received by the agent are
displayed on the report until the
agent has logged-out. If a preprogrammed number of calls to
an agent remain unanswered,
the agent is automatically
Logged-out. This feature can
be activated by preprogrammed ‘Log-in/Log-out
‘key.
dvantage
―
Wrap-up time
On completion
of a call, Wrap-up time is activated
to give the agent a short
pre-programmed time before they
can receive a new call. This allows
them to complete any necessary
paperwork to finalise the previous
call. This feature can also be
activated manually by a preprogrammed ‘Wrap-up’ key. This
feature is called Not Ready.
Effective for businesses like these...
Call centres
Customer
Advantage
A Call Centre environment can be set-up with
no additional software needed.
See Chapter 14. 2. of the General Description for more details.
VI
Higher
Office
Productivity
12. Hospitality
Looking after your guests.
The KX-TDE PBX has several features that support its use in a hotel-type environment,
where extensions correspond to guest rooms. These features include:
Station Message Detail Recording, Programmable Message Print-out, Guest Room Billing,
Voice Mail Delete on Check-out, and Wake-up Call via dialling.
Station Message Detail Recording SMDR
The TDE is capable of printing or outputting to a
PC, a detailed log of the following information:
Incoming/Outgoing Trunk call information including
Dialled number, Call Duration, Account code,
Room Check-in/Check-out, and Timed Reminder
Start/Answer/No Answer status.
Programmable Message Print-out
This feature allows up to 8 different, 16 character
long text messages to be stored in a printing
message area via programming. These messages
can be accessed via any extension connected to the
TDE PBX and the selected message will be printed
on the SMDR print-out.
Requires Memory Expansion Card:
KX-TDE6105 for TDE600
KX-TDE0105 for TDE100/200
dvantage
Customer
Advantage
Know exactly who is using the PBX, when and
what they are using it for
Effective for businesses like these...
 Hotels
See Chapter 15 of the General Description for more details.
VI
Higher
Office
Productivity
12. Hospitality
Looking after your guests.
Check-In
Guests extension are unlocked and name and
language set. Voicemail checked-in.
Check-out
Guests extension are locked and Voicemail
messages are automatically deleted when the guest
has checked-out.
Guest Room Billing
Separately from SMDR, it is possible to output a
record of all calls made from a guest room. This
information can be used for billing guests when they
check-out. Other charge items, including room mini
bar charges, a preset margin, and tax can also be
added to the bill.
Remote Wake-up Call Set via Dialling
A Hotel receptionist can easily set a timed
reminder for a guest extension simply by using the
Telephone push buttons.
Requires Memory Expansion Card:
KX-TDE6105 for TDE600
KX-TDE0105 for TDE100/200
dvantage
Effective for businesses like these...
 Hotels
Customer
Advantage
Provide the features a guest would expect
from a first class hotel.
See Chapter 15 of the General Description for more details.
VI
Higher
Office
Productivity
13. Voice Mail Integration
DPT integration makes it easy to configure a
Voice Processing System (VPS).
With Digital Telephone integration, you can connect a PBX
to VPS by plugging in a single wire. The VPS, which is
automatically supported by the PBX, offers super-fast
access and a host of user-friendly features, such as 2-Way
Recording.
Incoming calls can be recorded any time of day or
night, even when the office is closed, so there are
no lost business opportunities.
I'd like to meet and
discuss the contract...
Applicable Features
Voice Mail Service
Automated Attendant
Multi-Lingual Service
Interview Service
Automatic Fax Transfer
Unique Panasonic Functions
Live Call Screening
Remote Live Call Screening
dvantage
Customer
Advantage
Just set up VM and turn your system into an
automated switchboard, or secretary, with
multi-lingual menus.
REC
Hello,this is
Panasonic.･･･
Please leave your
message.
Effective for businesses like these...
Delivery services
Hotels
Travel agencies
Trading companies
Claims handlers
See Chapter 17. 6. of the General Description for more details.
VI
Higher
Office
Productivity
13. Voice Mail Integration
Revolutionary New Voice Processing Systems
The new KX-TVM50 and KX-TVM200 VPS systems help ensure that customer calls are handled during high call
traffic periods as well as outside normal business hours and help retain your most valuable asset – your customers.
The VPS systems each offer automated attendant,
automatic call routing, and message notification
capabilities, and each can be customised to your
business telephony needs.
e-message
New advanced features include, among others, e-message
when a caller leaves a message, capability to attach voice
messages to e-mail messages, and easier operation using the
LCD and soft-keys on Proprietary Telephones (PT).
Voice
Processing
System
KX-TVM50
LAN
KX-TVM200
Panasonic delivers new levels of communication
ease and efficiency that can help any business
achieve higher productivity.
dvantage
Customer
Advantage
e-message
A new system means new and
enhanced features.
Message
e-mail
Server
PC
PC
Effective for businesses like these...
Delivery services
Travel agencies
Claims handlers
See Chapter 17. 6. of the General Description for more details.
14. Centralised Voice Mail
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Higher
Office
Productivity
(MPR Ver. 3.0)
Two or more networked TDE PBX systems can
economically share a single Voice Mail system.
Voicemail resource can be shared across the network.
Extension users can forward calls to voice mail and access
messages using VM access codes.
VoIP or ISDN QSIG
TDE PBX -1
TDE PBX -2
“Hello this is A.
I am not at my desk….”
TDE PBX -3
Incoming
Call
VM access codes can be
pre-programmed on
system phone DSS keys.
…
Centralised
Voice Mail
System
Call
Forwarded
to Voice Mail
Ext 101
(User A)
Ext 201
Note:
 KX-NCS4910 License is required.
dvantage
Customer
Advantage
TDE PBX -8
Calls between separate offices can be forwarded to
voice mail as easily as if they were being made in
the same office.
101
201
301
Ext 301
Applicable Features
Message waiting indication
Direct mailbox access
Auto attendant service
Effective for businesses like these...
Delivery services
Travel agencies
Claims handlers
See Chapter 18 of the General Description for more details.
VI
Higher
Office
Productivity
15. Simple Voice Message Card (SVM)
Simple, Convenient Voice Message Solution
The New KX-TDA0192 (2ch) and KX-TD0194(4ch)
Simplified Voice Message (SVM) cards provides KX-TDE
extension users with an efficient, cost-effective private,
voicemail solution.
Each extension user can have a personal Voice Mailbox
which can play outgoing greeting messages as well as record
incoming voice messages irrespective of the type of
extension used, i.e. Proprietary Telephones (PT), Single Line
Telephones (SLT), and Portable Stations (PS). The recording
storage space on each voicemail box is shared between
outgoing greeting messages and received voicemail
messages. Extension users can record, listen to or clear their
own greeting messages – as well as playback and clear voice
messages left by outside callers.
Each SVM card supports two channels, allowing two users to
access the card simultaneously. The system supports up to
two SVM cards per PBX for added recording storage
capacity. Accessing the voicemail requires assigning each
SVM card with a floating extension number.
dvantage
Customer
Advantage
The SVM can handle up to 250 individual
messages (greetings and voice messages)
with a maximum total recording time of 120
minutes (60 minutes default) per card. The
total capacity of the SVM card is shared
between all assigned extension users with a
voicemail box. Recording time/quality can be
selected as shown in the System Capacity
Table.
System Capacity Table
Recording
Quality
Recording
Time
Total Nº
of Messages
High
20 minutes
250
Medium
60 minutes
250
Low
120 minutes
250
A Maximum of Two SVM cards can be added to the KX-TDE system
Never miss an important message with this
simple, cost effective, voicemail solution.
Effective for businesses like these...
TDE-SG-PCCUK-0405-V2.01
Offices
Hotels
VI
Higher
Office
Productivity
15. Simple Voice Message Card (SVM)
Simple, Convenient Voice Message Solution
The SVM card has the following available
features:
Type of Mailbox: Personal Mailbox, Group
(Company) Mailbox and Direct Mailbox
Recording.
Customised Time of Day Greeting: A
different greeting message for
Day/Lunch/Break/Night Mode.
 Message Notification:
Via the Message Waiting lamp on PT and
stutter Dial Tone on SLT.
Remote Mailbox Access: Mailbox
messages can be accessed remotely from
either another extension
or an outside line.
View Messages on System Phone Display
When a caller leaves a voice message on an SVM card, the
following information is also recorded (as available) and can be
viewed on the display of a Proprietary Telephone or DECT
Portable Station.
a. Caller's Name*
b. Caller's Telephone Number
c. Time recording started
d. Voice Message Status*
- "New" is displayed for voice
messages, which have not
previously been listened to.
- "Old" is displayed for voice
messages, which have
previously been listened to.
SIMON ROGERS
06 JUNE 03:24PM
NEW MESSAGE
207
ENTER
WED
EXIT
*KX-DT346 – 6 line LCD Display Digital
Proprietary Telephone Only.
dvantage
Customer
Advantage
Never miss an important message with this
simple, cost effective, voicemail solution.
Effective for businesses like these...
Offices
Hotels
TDE-SG-PCCUK-0405-V2.01
VI
Higher
Office
Productivity

16. Conferencing
Up to 8 Conference or Broadcast Groups
Outline
- A PT (Owner) can call multiple parties, assigned as members of a conference group.
- Max. 8 conference groups can be programmed.
- 2 Conference Mode:
- 8-Party Conference Mode (Owner + 7 members): Two-way communication.
- Broadcast Mode (Owner + 31 members): One way communication.
Cannot mix Broadcast or Conference feature
External
External terminals can
be members of a
conference group.
PSTN
A MEC card is
needed.
Owner
MEC
Local
Remote extensions
can be member of a
conference group.
QSig/IP
Remote
Effective for businesses like these...
Offices
Hotels
TDE-SG-PCCUK-0405-V2.01
VI
Higher
Office
Productivity

16. Conferencing
Up to 8 Conference or Broadcast Groups
Outline
- A PT (Owner) can call multiple parties, assigned as members of a conference group.
- Max. 8 conference groups can be programmed.
- Up to 32 parties can be in conference in system
- External party can join the group
- 2 Conference Mode:
- 8-Party Conference Mode (Owner + 7 members): Two-way communication.
- Broadcast Mode (Owner + 31 members): One way communication.
Note: Cannot mix Broadcast or Conference feature
The Owner can control local PBX members.
Owner
Two-way
Max. 7 Members
One way
Max. 24 Members
…
Continua
Continuação no arquivo Parte 3