Transcript Slide 1
Developing Non-Traditional IT Customers Inside the Project: WFU Police Department Presentation Outline Wake Forest University Facts Challenges facing non-traditional IT customers New and traditional IT solutions for non-traditional needs Use case study at WFU Wake Forest University Facts Founded: 1834, Wake Forest, NC 340 acre campus Location: Winston-Salem, NC (since 1956) 57 buildings on campus Enrollment (2006-07) Undergraduate: 4,321 Cable Plant Graduate and professional schools: 2,418of fiber More than 1,000 miles Total enrollment: 6,739 optic cable Relative Size: Second-smallest NCAA Center Network Operations Division I school in 696 the country Wireless Access Points 244 wired network devices Academics: Liberal artsServers curriculum, ranked ~160 30th among national~10,000 universities byon USthe News nodes network & World Report Who Are Traditional Customers and What Are Their Needs? Customers want Solutions to Challenges and Problems High Performance Reliability Accuracy Efficiency Up-to-date Addressing Traditional Needs Leveraging existing IT resources Network Infrastructure Cable plant, hardware, engineering / design IT Security Policies and Procedures and Personnel Systems and Database Design Data Integrity, Backups, Disaster Recovery Capacity / Performance Management Service Level Agreement, 7x24 Notification, Trending Support Technology Specialists, Help Desk R&D Partnership and Relationship Development and Management Addressing Traditional Needs Network Infrastructure IT Security Systems and Database Design Capacity / Performance Management Support High Performance Reliability Accuracy Efficiency Up-to-date R&D Partnership and Relationship Non-Traditional Customers Who are these customers? Current solutions only meet outdated needs Don’t fully understand the technical possibilities to solve their problems Needs outpace the capabilities of existing solutions Hard to make improvements if you don’t know your options IS not completely understanding their needs and challenges We can’t solve issues if we don’t know the problems The WFU Police Department Current solutions only meet outdated needs Don’t fully understand the technical possibilities to solve their problems We failed to truly understand their needs and challenges Why Now? Digital solutions to traditional analog systems Telephony → VOIP Building Automation Systems → IP-based I/O devices and sensors Security → digital video/audio & storage RFID → asset and personal safety Understanding the Challenges Facing WFU-PD Safety Challenges Campus environment provides unique challenges Campus is a small city that never closes Safety often is viewed as being intrusive Safety is a major decision point for prospective students and parents Efficiency and Technical Challenges Reactionary processes and procedures Security “silo” solutions Multi-departments providing independent solutions Cultural and Organizational Challenges Interdepartmental relationship development Continuity of strategic direction WFU-PD Existing Approach Tendency to address and solve one challenge at a time Tendency to assign a challenge to one department or functional area Tendency to stick with what’s comfortable Technical solutions Policy solutions Difficulties with Existing Approach Multiple “silo” solutions lead to high FINANCIAL costs Solutions require dedicated cabling Specialized network with no central management or monitoring Unable to fully utilize the university’s existing investments Growth in staff Diminishing returns on investments Difficulties of Existing Approach Multiple “silo” solutions lead to substantial OPPORTUNITY costs Inefficient use of capital assets Manual data manipulation Manual data correlation Laborious event-search processes Inefficient community notification and communication Business Drivers Budget constraints demand efficiency How do we leverage common infrastructure resources? Reduced cable infrastructure costs and increased reliability Reduced number of servers, databases and applications How do we manage a growing number of physical devices without increasing staff? Take raw data and make it informational How do we deploy solutions delivering comprehensive information Integration of multiple systems (Fire, Safety, Surveillance) More effective surveillance and event-notification technology Leveraging Existing IT Resources Focus on our core competencies Systems, Networking and Databases Capacity / Performance Management IT Security, Policies and Procedures All the back-end systems Leveraging Existing IT Resources Is this enough? Does this solve all the problems? Are the tools providing a comprehensive solution? Consolidation Challenges Integrate all these devices Integrate the data Process the data effectively Use the data effectively Deploying Comprehensive and Integrated Solutions A platform connecting different technology systems Leverage new and existing technology systems including RFID Access control Video security Data backup solution E-Mail Active Directory Collecting and Using Data from Multiple Sources Digital Video Collection Engine WFU-PD Owner Facilities Management ERP RFID HIGH PERFORMANCE DVR Physical Access System INFRASTRUCTURE NVR Network Management Access Management Access Point What is the Collection Engine? SYNCSEER SyncSeer is a Tyco product developed in partnership with Versatile SyncSeer is an intelligent middleware platform that quickly connects different technology systems including your existing IT investments SyncSeer collects information from disparate solutions and correlates the information based on business rules and asset information SyncSeer does not disrupt your existing infrastructure, but rather works with your current technology SyncSeer is positioned to leverage new and existing business systems Scales Fine Arts Center Pilot Overview Provide the WFU-PD specific and precise asset information as well as video documentation when an asset leaves the building without its owner 1. Control-Point Monitoring 2. 3. 4. Deploy technology at defined choke points Increase response time Instant notification of unauthorized and suspect behavior Passive Collection of Data Collection of information without interfering with productivity Reduce administrative overhead and increase operational productivity The Players 1. Control-Point Monitoring Active RFID portals IP surveillance cameras 2. Increase Response Time E-mail Event notification tool 3. Passive Collection of Data Active RFID tags Network Video Recorders (NVR) 4. Reduce administrative overhead and increase operational productivity SyncSeer Existing data backup solutions Pilot Overview Scales Building – M5 (1st Floor – Music) Receiver Activator Camera Scales Pilot Overview RFID Antenna Camera Total Solution RFID SyncSeer E-Mail SyncSeer Notification Asset 'Taylor 12-String Guitar' disappeared without its owner Nic Aeddy. Here is a link to a video of the possible theft: http://10.1.0.55:8080/mte/mteserver?h andler=nvr&showPic=true&time=11764 89220930 Scales Fine Arts Center Comprehensive solution Reduced financial costs Reduced opportunity cost Improved operational efficiencies Improved quality of the end product Help get the bad guy Lessons Learned Build tight relationships Training Application Administrative Roadmap Total IT design and involvement is imperative WFU-PD Facilities Management RL&H External partners Systems, networking and database Help Desk and field support Solutions and requirements are moving targets Meet with stakeholders regularly Meet with partners and providers regularly Possible Next Steps Passive RFID Library books Chemicals Define multiple RFID “zones” within a building Asset “A” should never leave 1st floor Multiple RFID “zone” association Asset “A” leaves “Zone 1” and must reappear in “Zone 2” within “x” amount of time Developing Non-Traditional IT Customers Questions