Transcript Computerised Business Systems, Inc.

Computerised Business Systems,
Inc.
Softwar
Solutions
e
FOR THE TELECOMMUNICATIONS INDUSTRY
Charlie G. Hinders
President
Who is CBSI?
 Midwest based company
 Over 20 years of experience in the
telecommunications industry.
 Current clients located both here and
abroad.
 Software engineers using the latest
technology
 Customer Service responsive to your
needs
and unique configuration
CTS PRO
 Remote poll data directly from switches
and other equipment.
 Collects, summarizes and organizes
data into a readable format.
 Windows environment with no
programming experience needed.
 Accommodates multiple ports
 Supports Poisson, Neal-Wilkinson and
Erlang grade of service tables
 Operates on standard TCP/IP network
CTS PRO - Benefits
 Forecasting and provisioning of future
needs.
 CIC Search Module
 Provides ratio studies
 Archives data for future reports
 Facilitates service problem analysis
 Writes an explanation of all occurring
events within the system.
CTS PRO
Why does the administration like
it?
 Supports the planning of long and shortterm objectives
 Shows which exchanges require
increase
 Provides performance evaluation
 Maximizes Engineering Efficiency
 Facilitates good service
 Reduces labor cost
CTS PRO
How does it help with
maintenance?
 Engineering reports which show
equipment failure
 Routine Maintenance
 Problems with trunks
CTS PRO
A data bank of information
 Consumer calling patterns
Period of calls
Heavy and low traffic routes
Average hold times etc.
 Performance evaluation of :
Exchanges
Zones
Territories
CTS PRO
A data bank of information
 Usage of capacity within an exchange
 Capacity over an entire network
 Overutilized trunks/Underultilized trunks
 Determines average busy hour usage
 Daily, monthly or user-specified periods
 Detailed overflow information about a
specific traffic group for any selected
threshold.
CTS PRO
Reports
Three Most Popular Reports
 Bouncing Busy Hour Trunk Requirements Report
 10 High Busy Average Trunk Requirements
Report
 Overflow Exception Report
CTS PRO
Reports
Customer Service Reports
 Hourly Customer Data Report (Minutes)
 Summary Report
 Summary Report (with Busies)
 Detailed Business Hour
 Daily Summary
CTS PRO
Reports
Billing Reports
 Summary Report
 Monthly Busy Hour Trunk Report with Daily Totals
 Selected Fields Daily Summary Report
 Selected Fields Summary Report
CTS PRO
Reports
User-Defined Reports
 Selected Fields Reports
 Hourly (DLU)
 Daily Summary (CIDT)
 Summary (CIDT)
Daily Summary (Failure to Match)
CTS PRO
Reports
User-Defined Reports (cont.)
 Selected Field Reports (cont.)
 Summary Report (Failure to Match)
 Hourly Report (Total Calls)
 Daily Summary Report (Total Calls)
 Summary Report ( Total Calls)
CTS PRO
Reports
Network Operations Reports
 Summary Report
 Detailed Bouncing Busy Hour Report
 Bouncing Busy Hour Report with Summary
 Daily Percent of Engineered Capacity
CTS PRO
Reports
Network Operations Reports (cont.)
 Summary % of Engineered Capacity
 Summary % of Engineered Capacity with
Overflow
 Trunk Capacity Expectation
 Percent of Engineered Capacity Summary (HBH)
 Monthly Busy Hour Trunk Report with Daily Totals
CTS PRO
Next Steps
CALL TO SCHEDULE AN IN-HOUSE DEMO!
No-obligation and at our expense!
We will create a proposal customized to meet your
needs and unique configuration.
(800) 898-8601
Ask for Charlie or Patti!