Transcript Global Care (IPA)

LEADERSHIP PRESENTATION
TO MBA Students
APRIL 25, 2012
Guest Speaker at University of La Verne:
Burbank, California 91505
Nwachukwu A. Anakwenze,
M.D. MPH, MBA
BACKGROUND
Born in Irrua, Edo State, Nigeria in 8-28-1952. I am married to
my beautiful wife Dr. Vicki Anakwenze and we have four very
good children
Skills: Business administration and management, strategic
thinker , healthcare administrator and a practicing Physician
Undergraduate Education:University of California, San Diego
(UCSD) Bachelor of Science in Biology 1978
Medical School Education: University of California, San Diego
School of Medicine (UCSD SOM) Doctor of Medicine 1982
Post Graduate Education
University of California, Los-Angeles School of Public Health
I received my MPH degree (Masters in Public Health) on June,
2005.
I received my MBA (Masters in Business Administration)
Program at University of California, Irvine in 06-17-07.
ROLES & RESPONSIBILITIES
Medical Director and President of Victorian Care Medical
Group, Inc.- January, 2001 to present
Victorian Care has two large medical clinics in the greater
Los Angeles area with 25 employees. This is the private
medical offices of me and my wife Dr Vicki Anakwenze
M.D. We have approximately 8000 active patients in these
facilities
Medical Director, Chairman and CEO of Global Care
Medical Group IPA, Inc. from 1993 to present
We manage 2000 physician practices (primary care and
specialists) in twenty-five hospitals regions throughout
Southern California in an independent physician
association (IPA) setting with 102,000.00 patient members.
We provide comprehensive medical services for all people
in the various Los Angeles communities’. Gross budget $60
million per year
ROLES & RESPONSIBILITIES
I SERVE AS MEDICAL DIRECTORS OF SEVERAL HEALTH CARE AGENCIES
Holy Care Home Health Agency – 2006 to present
A.C. Home Health Agency – 1999 to present
School, Civic and Professional Distinctions, Honors, Awards
I have won several commendations and awards from several elected officials
(congressional, senatorial and governors) for communities activities,
particularly for participating in the various health fairs because of provision of
free health care to the poor.
SCHOOL, CIVIC AND PROFESSIONAL ACTIVITY AND AFFILIATIONS
Community Organizations
• World Igbo Congress
Position: National Vice Chairman
August, 1996 to 1997
• Anambra State Association of
Southern California
Position: Founding President &
Chairman of the Board
1987 to 1990
• Anambra State AssociationUSA(ASA-USA)
Position: National President
10-2006 to 10-2010
Community Organizations
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Free Medical Missions(ASA-USA and PAAHCF)
Provides free medical care through its Nigerian Medical Missions to the poor. We gave out free medicines, free examinations
and free surgeries to the poor in Nigeria with more than 50,000 people benefiting so far since 2005
•
Enyimba (Pan-Igbo Think Tank)
Position: Founding Chairman
1997 to 1999
•
Pan-African American Health Care Foundation(PAAHCF)
Position: Vice President/Treasurer 2001 to present
A non-Profit group that provides free health care services and medications to the poor. This organization have collaborates
with ASA-USA in several medical missions to Africa
•
Organization of Nigerian Unity(ONU) based in USA
Position: Vice President from 1992 to 1996.This was a Pan Nigerian group in the Los Angeles area
•
Nigerian American World Affairs Council
Founding Chairman/President of this Nigerian think tank group
From 1997 to 2005
•
Council of Igbo States(CISA)
Current Presiding Officer since January 2008 for CISA which is the Apex Umbrella Organization for Igbo’s States in Americas
•
Igbo World Assembly (IWA)
Founding Chairman of IWA since May 2008. IWA is the umbrella organization for the Igbo Diaspora Organization’s in the
various countries (>20 countries)
Community Organizations
•
ASA-World(AWW)
Founding Chairman of AW, since May 2009. ASA-WorldWide is the umbrella organization of the
Anambra Diaspora Organization’s in the various countries (>7 countries)
•
Los Angeles County Medical Association
Just elected to the Vice presidency for Los Angeles County Medical Association since June 2008
•
West African Village Museum ,Staunton Virginia
I was appointed to the Board of Trustees of this Famous Museum by the Governor of the
Commonwealth State of Virginia ,USA in June 2010 to represent all Africans.
Charitable Organizations
•
Pan-African American Health Care Foundation
Position: Secretary-Treasurer
2001 to present
(The group went to Nigerian villages in early August, 2001 to deliver free basic medical care to poor
orphans, elderly and disabled)
Leadership
Personal Leadership Development
• I have been leading from the age of two years
• I have been the class President of almost all my classes
• I was a member of the student council while in UCSD
• My father was a school teacher, school principal and superintendent of education
• My mother was a business woman she owned bakeries’
• I had excellent role models in my life that is why I am always confident
WHAT IS LEADERSHIP
I am here today to talk about leadership. Leadership which is a critical
management skill. It is the ability to motivate a group of people toward a common
goal. A leader is a person who has a vision, a drive and a commitment to achieve
that vision, and the skills to make it happen
A Leader's Vision
A leader has a vision. Leaders see a problem that needs to be fixed or a goal that
needs to be achieved. It may be something that no one else sees or simply
something that no one else wants to tackle. Whatever it is, it is the focus of the
leader's attention and they attack it with a single-minded determination.
Leadership
The True Leader Drives It Through
• It is not enough to just have a vision. Lots of people see things that should
be done, things that should be fixed, great step forward that could be
taken. What makes leaders different is that they act. They take the steps
to achieve their vision.
• Is it a passion for the idea, an inner sense of drive, or some sense of
commitment? Whatever it is, it is the strength that lets leaders move their
vision forward despite all the obstacles, despite all the people saying it
can't be done, it's too costly; we tried that before, or a dozen other
excuses. The true leader perseveres and moves forward.
• Trait and Skills a Leader Must Have
There are things that set leaders apart from other people. Some people
are born with these characteristics. Others develop them as they improve
as leaders. These are not magic bullets. They are things you can do and be
if you want to be a leader.
Leadership
Traits Of A Leader
• There are as many traits of a leader as there are lists of what makes a leader. Here
are the fundamental traits of a leader from our perspective:
• A leader has integrity. People have to believe that you are pursuing your dream
because it's the right thing to do, not just because you are ego driven.
• A leader is a people person. Understands the differences that make people unique
and is able to use those individual skills to achieve the goal.
• A leader is positive. A leader encourages and rewards people and makes you want
to do it and do it right. A leader is not a negative person and doesn't waste time
and effort telling everyone what they're doing wrong.
Leadership Skills
• Beyond the personal traits of a leader, there are specific skills someone must
master if they want to be a leader.
• Effective communication - it's more than just being able to speak and write. A
leader's communication must move people to work toward the goal the leader has
chosen.
• Motivation - a leader has to be able to motivate everyone to contribute. Each of us
has different "buttons". A leader knows how to push the right buttons on everyone
to make them really want to do their best to achieve the leader's goal.
• Planning - the leader has a plan to achieve the goal. He/she doesn't get too
bogged down in the details, that's what managers are for, but rather uses a high
level plan to keep everyone moving together toward the goal.
Leadership
Bottom Line
• We believe that leaders dream dreams. They refuse to let anyone or anything get
in the way of achieving those dreams. They are realistic, but unrelenting. They are
polite, but insistent. They constantly and consistently drive forward toward their
goal. You can be a leader. You will be - when it matters enough to you.
The benefits of good leadership
• Growth and an increase in turnover
• Improved profitability
• Greater staff engagement
• Greater responsiveness to customer demands
• Improved product design and quality
• Contribute to society
• Greater return on investment in business
• Attract investment
• Achieve your company aspirations
Leadership
We believe in teaching and developing leaders.
• We believe that good leadership can be taught through facilitated workshops, consulting,
coaching and mentoring, and report writing, to provide services in these areas:
• We promote effective leadership and strategies by having someone with proven business
experience to bounce ideas off, to the development of specific strategies, skills and
competencies, therefore providing vital service to those wanting to drive value into our
business through innovation.
Emotional intelligence
• I utilize a lot of Emotional intelligence (EI) which is the ability to identify, assess, and control
the emotions of oneself, of others, and of groups.
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Self-awareness – the ability to read one's emotions and recognize their impact while using
gut feelings to guide decisions.
Self-management – involves controlling one's emotions and impulses and adapting to
changing circumstances.
Social awareness – the ability to sense, understand, and react to others' emotions while
comprehending social networks.
Relationship management – the ability to inspire, influence, and develop others while
managing conflict.
Leadership
OUR BEHAVIOR OF THE LEADER
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The behavior of a leader is very important in fostering effective relationships. A
good example is showing concern for a subordinate or acting in a supportive
manner
The expressions of positive mood by the leadership improve the performance of
the group. This is a source for employee positive and negative emotions at work.
Leaders can shape workplace affective events for examples giving feedback,
allocating tasks, resource distribution. Since employee behavior and productivity
are directly affected by their emotional states, it is imperative to consider
employee emotional responses to organizational leaders.
Again emotional intelligence, the ability to understand and manage moods and
emotions in the self and others, contributes to effective leadership within
organizations.
We do not want to be toxic leader in our organization. This is someone who has
responsibility over a group of people or an organization, and who abuses the
leader-follower relationship by leaving the group or organization in a worse-off
condition than when he/she first found them.
Leadership
OUR TEAM APROACH AS A TEAM MANAGEMENT:
Characteristics of a Team(We work as a team)
• There must be an awareness of unity on the part
of all its members.
• There must be interpersonal relationship.
Members must have a chance to contribute, and
learn from and work with others.
• The members must have the ability to act
together toward a common goal.
Global Care (IPA)
What is Global Care™ ?
• Global Care™ is a strategically savvy, large multi-site, multi-specialty
Independent Physician Association (IPA), which covers a broad
geographic area of Southern California, particularly in Los Angeles
County, and is continually expanding.
• It is affiliated with traditional health care providers (the best
primary care and specialty providers), the best hospitals in our
geographic area, and is organized by a very competent and
experienced management team (MedPOINT Management).
Incorporated in 1993, Global Care Medical Group IPA currently has
several thousand contracted patients and is rapidly growing. With
500 Primary Care Providers and 1500 Specialty Providers, Global
Care is a full service network with provider agreements in place for
all lines of business products, i.e. Commercial, Seniors(Medicare
Risk), EPO/PPO, Medi-Cal, Healthy Families, Access for Infants and
Mothers (AIM), etc..
Global Care (IPA)
• Global Care IPA™ is a large group comprised of professional men
and women who have dedicated their lives and talents to the
pursuit of excellence in the field of health care. Our idea is to bring
people and modern medical technology together in our diverse
communities. Our primary care physicians are easily accessible and
strategically located for the patient's convenience. Global Care IPA™
is a physician controlled and directed organization. This IPA treats
its doctors the way good doctors treat their patients.
• Global Care is organizes its work as a teams(Team management in
groups such as Utilization management(UM),Quality
Management(QM), Provider Relations, Finance, Claims,
Administration, Membership Relation, Information Technology and
Marketing Departments.
Global Care (IPA)
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We believe in the delegation of duties and the granting significant autonomy. We
hold people responsible or accountability for their actions. We give quarterly
feedbacks and reward people with incentive for goals achieved. We spend a lot of
time looking for good people and we prove further training for these highly
qualified leaders.
•
I believe in constant listening and good bilateral communication. I believe in
setting clear achievable goals and expects results on a timely basis. If goals are not
meet or reasonable progress made, we usually give feed backs. Given feed backs
can be on positive and negative performance. Finally I feel that a major part of my
work involves motivation of my staff, personnel and the executive management to
aim very high and achieve our goals all the time.
From:
Nwachukwu Anakwenze MD,MPH,MBA
Chairman & CEO of Global Care Medical Group IPA Inc
Conclusion
QUESTIONS