Transcript Chapter 7: integrating data for operational success

CHAPTER 7:
INTEGRATING DATA FOR
OPERATIONAL SUCCESS
Jamie Duffy
ETM 568/ Dr. Burtner
Presentation Summary
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 Acronyms
 Different
Data Tells Different Stories About Care
 Case Example: FMEA and Blood Transfusion
 Quality and Risk
 Overview
Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz
Acronyms
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AMA- Against Medical Advice
CABG-Coronary Artery Bypass Graph
CEO- Chief Executive Officer
CMI- Case Mix Index
CMS-Centers for Medicare and Medicaid Service
DRG-Diagnosis Related Group
FMEA- Failure Mode and Effects Analysis
HMOs-Health Maintenance Organizations
ICD- International Classification of Disease
ICU- Intensive Care Unit
LOS- Length of Stay
LWBE- Leave Without Being Evaluated
NCHS-National Center for Health Statistics
RCA- Root Cause Analysis
SSI- Surgical Site Infection
Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz
Different Data Tell Different Stories
About Care
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Using a report card
 “How
do you feel?” = Probability of recovery
 Compares hospitals
 Can explain results and introduce areas of
improvement
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Visit IPRO.org to compare hospitals and assess
quality levels
Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz
Case Example: FMEA and Blood
Transfusions
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Nurse drew blood from the correct patient and then
postponed labeling the vial, which then resulted in a
later incorrect labeling.
Steps:
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Someone from the parents floor must collect the blood
and verify the accuracy of the blood type and the
patient.
Then two clinicians have to verify that the correct
blood type is being administered.
JCAHO suggests some help to reduce risk of error
Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz
Quality and Risk
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It is hard to argue with data.
It is essential that people have the ability to accept
objective information and not hide from the facts.
Remember that people can accept financial failures
more easily than clinical errors.
Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz
Overview
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Integrated data provides information for long-term
strategic planning.
Quality data is publicized on the web and reported
through media.
Data helps staff evaluate and make decisions about
their performance and promote accountability.
Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz
THANK YOU!
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Measuring Health Care: Using Quality Data for Operational, Financil,
and Clinical Improvement by Yosef D. Dlugacz