Transcript Common-Communication-Problems.ppsx

Presenter: Andrew Sanderbeck
In Today’s Webinar
 Examine some of the common communication failures
people and organizations experience everyday
 Explain how to avoid these failures in the future
 Discuss how to recover from communication failures so
that trust, connection and respect are maintained
Common Communication
Failures
E-mail Overload
Communicative Silos
Overall Lack of Communication
E-mail Overload
Email messages can usually be divided into 3 main categories:
1.those that don’t need an answer or action
2.those that you only have to forward or reply to
3.those that demand some kind of action by you
Use Folders!
Decide what do to with incoming email
 To be deleted?
 To be forwarded without any further action from
you?
 To be kept for reference only?
 To be answered, and nothing more is demanded
from you?
 To be handled as a task?
Write first, edit later
Make sure that you don’t ask
unnecessary questions
Use the markup effects only when
necessary
Have a clear subject line
Pick up the phone
Don’t go overboard with attachments
Communicative Silos
Bring the outside in
Focus on opportunity, not crisis
Create a “guiding coalition” that
breaks down barriers
Once formed, hold an inaugural inperson meeting
Overall Lack of Communication
Repairing broken communication
processes
Repairing broken communication
processes
 Limit Internal Emails
 Make Your Meetings Count
 Encourage Frequent Communication in Both
Directions
More…Common Communication Failures
More…Common Communication Failures
More…Common Communication Failures
More…Common Communication Failures
More…Common Communication Failures
More…Common Communication Failures
More…Common Communication Failures
Thanks for Attending!!
Thank You For Attending This Webinar!