Transcript Lesson 11 File

Eye contact activity 
Face to face instructions
Back to back instructions
1 min full eye contact from both
conversation
1 min no eye contact from both
conversation
1 min full eye contact from both
conversation
1 min effective eye contact from both
conversation
1
Communication and
Employability Skills for IT
Unit 1
1, 3 and 6 ONLY
2
Basic Housekeeping
Check Lanyards
 Complete Register
 Health and Safety check
 Reminder about use of mobile phones
 Reminder about classroom rules
 No food or drink, thank you!

3
You should make notes
as you go along when theory is delivered in
order to complete the task successfully
therefore bring a pen and some paper
please!
Please make notes to the best of your
ability.
4
Today’s Learning Outcomes
Understand the principles of effective communication:
 Interpersonal skills

Methods

Techniques and cues
Positive language
Negative language
Active Engagement



5
Negative body language
6
Interpersonal skills???
For communication to happen, two or more people must
be involved. One person expresses a message through
words (spoken or written), signs, signals, facial and bodily
expressions or even silence.
The other person uses his/her senses (mostly sight and
hearing) to gather aspects of the message.
Let’s now consider how you might communicate your
message to an audience.



7
Methods
Verbal exchanges work for most people but those who
cannot speak may sign a message, while someone who is
deaf might rely on lip reading.
The recognised signing system also acts as an aid for
communication with the deaf.


8
Techniques and cues
To express emotion in verbal communications, some
change of tone is needed.






9
A raised voice can indicate__________________________.
A lowered voice can show _________________________.
In face-to-face discussions, the tone of voice may be
accompanied by some ________________.
A ____________on the table conveys more force than
__________________as if in prayer or ____________ at
the speaker’s side.
_________________across the chest may show indifference.
Techniques and cues

To express emotion in verbal communications, some
change of tone is needed.





10
A raised voice can indicate anger or impatience.
A lowered voice can show fear or insecurity.
In face-to-face discussions, the tone of voice may be
accompanied by some body language.
A fist being thumped on the table conveys more force than
hands that are held together as if in prayer or hanging meekly
at the speaker’s side.
Folded arms across the chest may show indifference.
Techniques and cues


Someone who is blind, or at the end of a telephone line,
doesn’t have the extra dimension that body language
offers during face-to-face communication.
This person can still hear pauses though, and will identify
any emotion conveyed through intonation.
11
Positive language

Positive language – what are the signs?

The word ‘Yes’ is a positive response to a question.
Your facial expressions – such as a smile – can also
convey a positive reaction.
Nodding your head, or leaning towards the speaker,
conveys your agreement or willingness to listen to what
is being said.


12
Negative language

Negative language – what are the signs?




Cutting in while another person is speaking
Finishing other people’s sentences
If you decide not to react at all
You are unlikely to persuade someone to open up and
communicate with you frankly if you use closed body
language and an aggressive stance.
13
Active engagement


Communication doesn’t just happen when you are
speaking: you can also communicate in several ways while
the other person speaks.
By paying attention and reacting to what the other
person is saying (for example, with a nod or a frown) you
are communicating that you hear what is being said and
that you are taking note.
14
15
Communication

Create a mind map to cover the content on Page17
16
At the end of the
session revisit
aims and objectives
to check if the
learning took place
17
Hello
18
19