Transcript Communication Skills - Kothrud Police, Pune

Communication Skills
Kothrud Police Station
Pune City
20th, December, 2010
Session-I
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What is Communication?
 Communication is a Process
 Giving, Receiving and Exchanging information
 Communication also involves:
 Speaking
 Listening
 Writing and
 Visual
 People process information…visual..feeling….hearing…taste…smell
Why it is needed?
 Human Existence
 Transactions may go wrong simply because of poor
communication
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Newspaper
Advertisement
Report
Notes
Written
Communication
Memo
Notice, Forms
Letter
Fax
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Intended Talk
Telephone
Group Talk
Conservation
Spoken
Interview
Communication
Meeting
Talk
Unplanned Chat
Communication can be done with visual images sign boards, graphs etc.,
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Body Language: (Non verbal communication)
 Watching how people react to different situations
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Smiles
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Frowns
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Laughter and tears
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Looking to them or away from them (facial expression)
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Eye to eye contact
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How a person sit?
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How close he stand or sit?
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Physical contact
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Fiddle in talk
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Nod and shaking head
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Speaking & Listening Skills:
 Easy to understand
 Similar language
 Accurate
 Never try to put on act….speak as usual
 Dressing
 Voice modulation and accent
 Listen others
 Take Notes
 Help speaker
 Do not pre judge
 Show interest
 Ask questions (open and close ended)
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Benefits of Communication:
 Feel good
 do job well
 work well together
 feel motivated
 understand
 Save time
 feel empowered
 assume responsibility
 share information
 respect, trust and like each other
 listen
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Emotional Intelligence:
 Self awareness
 Self regulation
 Motivation
 Empathy
 Social Skill
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How it is useful to Police?
 Absolutely essential
 All age, culture, race
 Critical situations
 Foreign Countries:
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Police Scanner
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Internal Police Communication
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Information blogs
 Effective supervision, results
 Good Public relations
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Effective Communication Tips:
 Copy Successful People
 Learn from your own mistakes
 Always be testing new ideas
 Hold in mind a high specific goal
 Be flexible in your approach
 Talk with Body Language
 Make maximum use of Internet
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Let all of us Bring “Excellence” in
Communication…
Thank You
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