Transcript 1285445589_403810

Chapter 8:
Interpersonal Communication
COMM3
Verderber, Sellnow, and Verderber
© 2014 Cengage Learning
Learning Outcomes
LO8-1 Discuss how to provide emotional support
LO8-2 Examine the tension between openness and
privacy
LO8-3 Understand how to express desires and
expectations
LO8-4 Discuss conflict management styles
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Communication Climate
• The communication climate is
the overall emotional tone of
your relationship.
• A positive communication
climate is one where partners
feel valued and supported.
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Learning Outcome 8-1
Comforting
• Comforting is helping others feel better about
themselves, their behavior, or their situation
by creating a safe space to express feelings
and to work out a plan for the future.
• Comforting can help those who provide
emotional support by improving their selfesteem and their relationship with the person
being comforted.
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© 2014 Cengage Learning
Learning Outcome 8-2
Disclosure and Privacy
• Disclosure is revealing confidential or
secret information about yourself (selfdisclosure) and about others (otherdisclosure).
• Privacy management is maintaining
confidential or secret information to
enhance autonomy or minimize
vulnerability.
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Learning Outcome 8-2
Effects of Disclosure and
Privacy on Relationships
• Privacy and disclosure decisions
affect relationships in three major
ways:
–Intimacy levels
–Reciprocity expectations
–Information co-ownership
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Learning Outcome 8-3
Passive Communication
People use a passive communication
style when they submit to others’
demands and conceal, rather than
voice, their needs, rights, desires, and
expectations.
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Learning Outcome 8-3
Aggressive Communication
People use an aggressive
communication style when they
attack others’ self-concept and/or
express personal hostility toward
others to inflict psychological pain.
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Learning Outcome 8-3
Passive-Aggressive
Communication
People use a passive-aggressive
communication style when they
submit to others’ demands while
indirectly exhibiting hostility toward
them.
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Learning Outcome 8-3
Assertive Communication
People us an assertive communication
style when they express their personal
needs, rights, desires, and
expectations honestly and directly in
ways that also demonstrate respect
and value for others.
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Learning Outcome 8-3
Cultural and Co-cultural
Considerations
• Assertiveness is typically valued in
individualistic cultures such as in the
United States. However, this style is not
necessarily the norm across the world.
• Co-cultural groups within the United
States may also prefer different
communication styles.
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Learning Outcome 8-4
Managing Interpersonal Conflict
• Interpersonal conflict is an expressed struggle
between two interdependent people who perceive
incompatible goals, scarce resources, and
interference from the other in achieving their goals.
• Conflict is not necessarily a bad thing. It is a natural
part of interpersonal relationships and can actually
strengthen them.
• There are five conflict management styles.
© 2014 Cengage Learning
FIGURE 8.1
Conflict Management Styles
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