Transcript Chapter 1

CHAPTER 1
“PUTTING
COMMUNICATION CHOICES
TO WORK FOR YOU”
chapter 1
1
Introduction


Your communication skills can work for you or
against you.
You will understand the choices available and
how to utilize them to your advantage.
chapter 1
2
Overview

Communication is more than just speaking; it’s
intricate and complex
verb
al
attiti
de
setti
ng
kno
wled
ge
non
ver
bal
Influ relati
ence onsh
ip
val goals
ues
chapter 1
3
Topics of Discussion








Understanding choices
Items affecting choices
Skills competent communicators utilize
Factors that influence organizations
Participation in organizations
Function of organizations
Culture of organizations
Diversity of organizations
chapter 1
4
List these skills in order of importance
Self-motivation
Work experience
Decision making
Teamwork
Oral communication
Leadership
Human relations
Problem solving
chapter 1
5
Skills in Order of Importance








Oral communication
Self-motivation
Problem solving
Decision making
Leadership
Human relations
Teamwork
Work experience
chapter 1
6
Understanding Choices

Verbal - spoken words
Hello

Nonverbal – any communication that is NOT
a spoken word
A wave
chapter 1
7
Items affecting choices



Roles
Norms
Standards
1.
2.
3.
4.
Self
Listener
Occasion
Task
chapter 1
8
Competent communicators know:





Communications
Themselves
Others
The world around them
Reason and logic
chapter 1
9
Communicators utilize

Knowledge



Analyze and interpret information
Make sound judgments
Reach decisions
chapter 1
10
Communicators utilize

1.
2.
3.
Attitude
Generally positive or negative / seldom neutral
Result of related experiences
Can be managed or changed
chapter 1
11
Communicators utilize

Skills
Task

Relationship

chapter 1
12
Section 2
“Communication in
Organizations”
chapter 1
13
Factors that influence organizations
Organizations are influenced by their reason
for existing. Organizations are either
professional or social
chapter 1
14
Participation





Know the people
Setting
Purpose
Role
Norms
chapter 1
15
Function



Identity
Unity
Preservation
chapter 1
16
Culture
Structure
Systems
Values and beliefs



1.
2.
3.




Social
Organizational
Social responsibility
Goals
Environment
Traditions
Heroes
chapter 1
17
Diversity
It can provide both enrichment and
conflict.
chapter 1
18
What This Means


You make hundreds of communication choices
every day. When you are aware of the
components, you can make better choices and
be more effective.
Increasing your skills can help with parents,
friends, relationships, teachers and employers.
chapter 1
19