Transcript Written and Oral Communication

Forms of Communication
Types of Communication
Communication takes many forms
 Thank you note
 Reports
 Poem
 Manuals
 Exams
 Spreadsheets
 Fax cover sheet
 Brochures
 Web Page
 Newsletters
 Textbook page
 Text Messages
 Letters
 Email
 Memos
 Song
Types of Communication
 Nonverbal
 Less structured, harder to classify
 More spontaneous, less control
 Verbal
 More structured, easier to study
 Conscious purpose, more control
Nonverbal communication
 Communication by other
means than by using
words, such as through
facial expressions, hand
gestures, and tone of
voice
Thumb’s Up
The Dog Call
OK
Peace
Rock on
Written Communication
Oral Communication
Written Communication








Notes
Memos
Email
Letters
Reports
Web sites
Promotional Materials
Other written documents
Notes, Memos, and Emails
Oh my!
 What are notes?
 Informal personal messages
 Why would you write by hand?
 Gives message a personal touch
 When do you write notes?
 Congratulations or thank you
Notes, Memos, and Emails
Oh my!
 What are
memorandums?
 Written messages to
people within the same
organization; usually
never go through the
postal system
 Most common form of
written communication
•What are the
3 main parts?
–Heading
–Subject line
–Message
Notes, Memos, and Emails
Oh my!
 What is electronic mail?
 Communication technology
that send memos from one
computer directly to another.
 Why send email?
 Efficient, low cost, speedy, 24
hour access, multiply
audiences, print, save, etc.
Notes, Memos, and Emails
Oh my!
 What are 6 basic guidelines for email?
 Keep paragraphs short
 Keep messages on one screen (no scrolling)
 DO NOT USE ALL CAPS, it means you are YELLING :-O
 Respond with enough information so the reader knows
what you are talking about
 Don’t send stupid messages. We are busy!
 Don’t use email to give bad news. It is NOT
ACCEPTABLE to fire someone or breakup with someone
over email!
Notes, Memos, and Emails
Oh my!
 Create an email address at www.gmail.com.
 IF you have an account with your name as the address, you may use it. If
not, you will need to create a new one.
 All students have an email account with Sumter
County Schools.
 [email protected]
Parts of a Business Letter
 There are seven standard parts of a business letter.
 Heading – return address
 Date – when letter was written
 Inside Address – mailing address of reader
 Salutation – the greeting
 Body – message of the letter (paragraphs)
 Complimentary Close – used to end message
 Signature Block


Signature
Sender’s typed name and title (optional)
Communications Performance Task
Groups
 Group 1: Written Letter (Persuasive & Professional)
 Group 2: Memo (Passive)
 Group 3: Email – (Explosive)
 Group 4: Face-to-Face at Verizon Wireless Store




(Confrontational)
Group 5: Scenario # 1 & 2
Group 6: Scenario #3
Group 7: Scenario #4
Group 8: Scenario #5
Textbook Reference: Communicating for Success, 3rd. ed. Thomson/SouthWestern