Transcript Effective Communication

Effective Communication
Communication
What is it?
How do you now if it has happened?
Who communicates?
Where and when does it take place?
Why communicate?
Communication
 “…a way of expressing or
exchanging ideas and
thoughts between one person
or group and another.”
BTEC National IT Practitioners, book 1, pg 20
 Expression
 How?
 Ideas and thoughts
 Data, information, facts
 Exchanging
 Two way
Discuss
http://upload.wikimedia.org/wikipedia/en/7/79/Encoding_communication.jpg
Discuss
http://upload.wikimedia.org/wikipedia/en/b/b0/Communication_emisor.jpg
Methods & Tools
 Written
?
 Verbal
?
 Audible
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 Signals
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 Images
?
Which communication tool?
Example: An astronomer has just
found out that a meteorite is
about to hit Old Trafford in
10 hrs, thankfully not on a
match day, but enough to
destroy the stadium.
Does he:
a.
Write about it in his diary
b.
Send a 2nd class letter to
Alex Ferguson warning him
of the impending disaster
c.
Contact an appropriate
government Agency by
phone
Unfortunately the Astronomer was a Liverpool fan… the letter is on
its way!
Which communication tool?
Example: Asking the person next
to you if they could lend to
you a pen for the lesson.
Do you:
a.
Shout the request as loud as
possible, like your life
depends on it!
b.
Email or Text message
c.
Create a 10 page report
outlining the advantages
and disadvantages of
owning your own pen and
pass it on hoping they’ll get
the hint.
d.
Ask politely
Which communication tool?

Example: An employer
creates a contract of
employment for the
employee to sign.
Do you:
a.
b.
c.
Tattoo it on employee’s back
Verbally tell them: You’ve got
the job, now, how much do you
want?
Produce a document outlining
contractual requirements for
employee to sign
Discuss…
What do we need to consider
when communicating?
Factors to consider
 Formality
 match of tool to context
 Geography
 Distance considered
 Expense
 Priority considerations
 Audience
 Formal or informal
 Convenience
 Most expedient
 Impact
 What needs to be
achieved
 Occasion
 Appropriateness
 Time
 Urgency considerations
Presentations!
Ahhhhh! I hear you scream.
In groups create a list of Do's and Don'ts
and discuss with the rest of the group.
Things to consider…
Using visual aids (what, how etc.)
Purpose
Do’s and Don’ts
 Be organised! The more organised and focused your presentation is, the
more relaxed you'll feel.
 Breathe! (It helps you relax.)
 Don't try to cover too much material. Just say what you need to say.
 Do speak clearly, slowly and at an appropriate level for your audience.
 Use vocabulary that is appropriate for your audience. If you use new
vocabulary, make sure you explain it and write it on the board.
 Do make eye contact with all members of your audience.
 Do move around.
 Do use hand gestures.
 Do allow the audience to ask questions at the end of your presentation.
 Don't read your presentation. You can use short notes, but reading a
presentation is unnatural; also, it makes it very difficult for your audience to
follow.
 Do practice your presentation.
 Do remember to thank your audience.
http://www.eslpartyland.com/teachers/listening/presentations1.htm
Use of PowerPoint
In groups create a list of Do's and Don'ts
and discuss with the rest of the group.
Discuss feedback
Do’s and Don’ts of PowerPoint
 Do’s
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1. Use legible type size
2. Be brief
3. Use key words
4. Enhance readability
5. Make every word and image count
6. Limit the number of slides
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 Don’ts
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1. Don’t overuse special effects
2. Don’t use more than eight words per line or eight lines per slide
3. Don’t use too many words
4. Avoid hard-to-read colour combinations