Transcript Communication

Communication
Con’t
What makes an Effective
Communicator?
• No “Ideal” way to Communicate
• What is good in one setting might not
be effective in another – Situational
• What works in one relationship might
not work in another – Relational
What makes an Effective
Communicator?
• Communication competence can be learned
• Satisfying communication depends on
competence
• Effective Communicators: choose the most
appropriate behaviour based on the
context, goals, and knowledge of the other
person
Excessive
Communication:
• Can be unproductive
• Aggravates the problem
• Does not allow everyone to
communicate
Communication
Barriers:
• Language is subjective
• Words are interpreted
• Interpretation is basis of misunderstandings
• Words does not have meaning – people do
• Avoid assuming
Communication
Barriers:
• Words are associated with experiences
• Words different meanings: different
things in languages, different context,
different environments for people
• People have anxiety surrounding unfamiliar
communication
Nonverbal
Communication:
• Communication through touch, body
posture, orientation, expression on one’s
face, clothing, physical environment, time
etc. (does not include sign language and
written words)
• It is impossible not to send nonverbal
messages
Nonverbal
Communication:
• More powerful than verbal
• Easily recognized and interpreted
• We always are giving information about
ourselves
• Can be intentional or unintentional
Why We Don’t Listen?
• Listening is the process of hearing,
attending, understanding, responding, and
remembering
• Impossible to listen all the time
• We can understand 600 words per minute
Why We Don’t Listen?
• Most people speak 100-150 words per minute
• Distractions make it hard to listen
• We feel we have more to gain my speaking than
listening
• People often pretend to listen
Where does
Communication Happen!
• Communication occurs in formal and
informal settings:
Formal Setting
• Used in a professional setting
• No Slang
• Pronounce words correctly
Informal Settings
• Usually used with friends and family
• Contains shortened version of words
• Contains slang words
Types of Communication
• Communication varies according to
the number of people involved and
the extent to which each individual
has an opportunity to communicate.
Intrapersonal
Communication
• Communication with oneself; only one
person is involved and there are
limited opportunities for the
individual to communicate.
Interpersonal
Communication
• Communication between two people;
each person can potentially
contribute to the conversation about
50% of the time, with a rapid
exchange of information
Group Communication
• Occurs with three to approximately
ten people. With more people
involved, there is less opportunity for
each individual to contribute to the
discussion. Also, there is greater
need for one or more members of the
group to control or direct the
conversation.
Public Communication
• Involves ten or more people
communicating in person. Because of
the large number present, only one
person at a time can address the
group, so individuals generally spend
most or all of the time listening, with
little opportunity to speak to the
others.
Mass Communication
• Requires electronic technology in which a few
persons may communicate to many people at one
time through public address systems, radio,
television or computer. The number of people
involved can reach into the millions, but individuals
have little or no opportunity to contribute to the
messages being sent over the electronic media.
This communication is usually one-sided, so
feedback from the receivers is delayed, if it can
be sent at all.