Transcript Slide 1

NONVERBAL COMMUNICATION
AND CONFLICT
It’s not what you say
that counts!
COMMUNICATION WITHOUT
WORDS (NVC)
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NVC can be
universal
NVC can be
spontaneous
NVC can occur
simultaneously
NVC can be iconic
PIE in the SKY
PIE in the SKY
Sending and receiving messages of
Power, Involvement, and Emotion:
Skills and Knowledge for our Youth
DISPLAYS OF EMOTION
DISPLAYS OF INVOLVEMENT
ZONES OF INTERPERSONAL
DISTANCE
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Intimate distance–
0” to 18”
Personal distance-18” to 4’
Social distance-4’ to 12’
Public distance-12’ to 25’
HIGH AND LOW CONTACT CULTURES
Gender Differences
Girls tend to use more eye
contact, touch, and
proximity
DISPLAYS OF POWER
THREATENING NVC
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Staring and glaring
Invading personal
space
Touching
Pointing
Raising voice
Smirking
Laughing
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Turning away
Puffing up
Mocking
Patronizing
Interrupting
Shaking head
Rolling eyes
NON-THREATENING NVC
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Keeping distance
Smiling
Bowed head
Gaze avoidance
Constricted body positions
Soft tone of voice
What does her smile say?
HOSTILE ATTRIBUTIONS
NEGATIVE RECIPROCITY
FLOODING
NVC AND TEASING
NVC AND BULLYING
RECONCILIATION
Non-threatening and supportive behavior
creates an emotional climate conducive to
reconciliation
NVC IMPAIRMENTS
Poor NVC skills may reflect a general
learning disability called Dyssemia.
 Research indicates that education and
training makes a difference
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KNOWLEDGE AND SKILLS: DYSSEMIA
ON OPRAH
ASSESSMENT WITH DANVA
RESEARCH FINDINGS
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Expressing and reading emotions related
Women more skilled than men
Most skills improve with age
Personality affects skill
Skills affect relationship success
Family environment affects skill