Transcript Active Listening - Stellar Leadership

Active Listening
Good communication requires us to listen and be
seen to be listening
Listening will
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Increase focus on communication
Increase accuracy
Convey interest, concern and attention
Encourage open expression
Place the locus of interest on the other
(highly rewarding and reinforcing)
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Guidelines for Active Listening
Give people your attention
• make them feel you are there for them
• maintain focus, which means listening to the other
person without judging or commenting on what they are
saying
Establish rapport
• encourage the person with actions, language, tone,
posture, gestures, that put them at ease
Be ready to paraphrase
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‘play back’ what you have heard to show listening and
understanding
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Guidelines for Active Listening
Listen with your whole self…
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Guidelines for Active Listening
Ask questions
Acknowledge the other person’s
feelings
Try not to interrupt
Keep the focus on them
Encourage
Do not react or respond until the
person has finished
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