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Unified Communications Ron Quartulli Westelcom Account Executive 7/21/2015 1 Purpose Provide an overview of Unified Communications: What is Unified Communications? How does it work? What are the benefits? 7/21/2015 2 What is Unified Communications? Email Fax Voicemail Cell/PDA Definition: Unified Communications Systems converges voice, video, data and mobile applications. Customer have choices in how their communications & collaboration software is delivered, managed and maintained. Some examples include: Find-me-follow-me Call routing Presence based communications 7/21/2015 3 How does it work? Communication Nervous System You are in the center of the communications experience Brings Together Multiple Business Communication Applications Mobile Work Force Home Office Branch Offices to Enterprise Office 7/21/2015 4 Real-time Dashboard Unified Communications Demonstration 7/21/2015 5 What are the benefits? Allows workers to leverage multiple communication mediums (i.e. Voice, email, messaging, and video) Can be used to tie customers closer to vendors Allows workers conduct business across multiple workplaces… All your communications are available on every device and in every Microsoft office application. Streamline end-user communications and increases efficiency and reduces costs. When your on the road, your e-mail, calendar events & address book go with you, automatically. 7/21/2015 6 Statistics regarding the Benefits of UC Organizations using Unified Communication clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try. Use of Softphones resulted in an average savings of $1,700/mth in cell phone and long distance charges. Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management. Mobile workers saved 55 minutes per day. Companies using Integrated Voice & Web Conferencing reported a 30% reduction in conferencing expenses by making Integrated Conferencing capabilities available in-house and on-network. Average savings of $2,000/mth in travel costs… Source: www.cisco.com - Oct 2008 7/21/2015 7 Summary We defined Unified Communications as the convergence of multiple communications media. We showed how Unified Communications seamlessly ties together multiple communications systems. Unified Communications offers business opportunities to improve enterprise efficiency and employee productivity. 7/21/2015 8 QUESTIONS or COMMENTS Thank You!!