Transcript 幻灯片 1 - HKU Libraries

Topic 4:
Application of Wikipedia to
Teamwork
Xiao Dehong
Deputy University Librarian
Xiamen University Libraries
Redefining Libraries:
Web 2.0 and other Challenges
May 2007 Xiamen, China
Scope of this topic
 Leadership
 Teamwork
 Internal
communication
 Technical communication
Leading with the heart





Perspective
Teamwork
Creativity
Observation
Process
Susan Metros: A heart to heart on leadership
http://www.ala.org/ala/acrl/acrlpubs/crlnews/backissues2005/June05/hrttohrt.htm
Teamwork
Rowing strategy
 Continuous motion: rowing motions should
be continuous, fluid motions.
 Synchronization: rowers serve for perfect
synchronization.
 Clean catches of oar blades. No splash.
 Consistent speed: shell moves the slowest
at the catch, the quickest at the release.
Communication in an
information age
We do these:
 Meetings;
 Go down to speak with a colleague;
 Send letters;
 Print newsletters
Communication in an
information age
We do through an even greater number
of channels:
 telephone,
 voice mail,
 email,
 instant message software,
 or a cell phone
Communication in an
information age


More and more libraries use so-called
intranet for internal communication.
web access become another key
channel.
Communication in an
information age



Obviously, we are struggling with
information exploded and broken.
one-size-fits-all approach simply does
not work
Requires users to know and get
acquaintance to information
technology.
What’s your colleagues want



Memos.
Email.
Quick reference cards.
What’s your colleagues want




Manuals.
Instructions.
Procedures.
Specifications.
What’s your colleagues want




Proposals.
Reports.
Schedules.
Terminology .
Can we give more?



News and pictures
Suggestions.
…
Can we give more?



Relevant progress from other
teams.
Minutes and resolutions.
…
Can we give more?



Mid-term and long term plans.
Lectures.
…
Effective communication

Accessibility. Accessible is for
people concerned can actually get
to it and understand it.
Effective is an art, Effective is also a science.
Effective communication

Usability. This character is about
usable and efficient as well.
Effective is an art, Effective is also a science.
Effective communication

Relevance. Relevance relate to
specific audience or viewers.
Effective is an art, Effective is also a science.
“Quality characteristics”






Accuracy--Has no mistakes or errors.
Clarity—avoids ambiguity.
Completeness—includes all necessary
information.
Concreteness—uses concrete examples and
language.
Organization—follows sequences that make
sense for the situation.
Visual effectiveness— layout, screen design,
color and other elements.
Evaluation:
Question you should ask
1.
2.
3.
4.
Is the information accurate?
Is the language clear and
unambiguous?
Is the information complete?
Are the examples concrete?
Evaluation:
Question you should ask
5. Is the material appropriately organized?
6. Is visual information (layout, screen
design, color) used effectively?
7. Can users find what they need in an
efficient manner?
8. Is language at an appropriate technical
level?
Evaluation:
Question you should ask
9. Does the document contain a table of
contents, index, tags, or other such
device?
10. Is specific information easy to locate?
11. Is the material appropriate for viewers?
12. Is the material appropriate for and
relevant to the purpose at hand?
You can never settle down!!!