Transcript Workplace Basics - Ohio SHRM State Council

Workplace Basics
The skills employers want…
What we know employers expect…

Standard academic skills:

Basic reading and comprehension

Basic math and problem solving
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Basic computer skills

Basic writing skills
What we know employers expect…

Attendance and punctuality
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Ability to learn quickly
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Flexibility
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Exceptional customer service skills
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Can do/will do fit factors
However, employers look for more than
just the basics…
You will want to build your foundation to
be successful…
Listening
Definition
Listening is following and understanding the
sound – it is hearing with a purpose. Listening
leads to the understanding of facts and ideas.
Listening takes attention, or sticking to the
task at hand in spite of distractions.
Listening
Why listening is important

By listening we let the other person know they are important
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Makes you a more productive worker
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Better understand assignments and what is expected of you
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Builds rapport with friends, co-workers, bosses and clients
Listening
How to be a good listener…
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Give your full attention to the person who is speaking
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Make sure your mind is focused
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Let the speaker finish before you begin to talk
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Let yourself finish listening before you begin to speak
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Give feedback (non-verbally) that you are listening
Oral Communication
Definition
It is the spoken interaction between two or more
people. It requires that you understand what
you say and how you say it. It is the ability to
communicate effectively through speaking. It is
different from conversational communication as
it is far more complex.
Oral Communication
Why oral communication is important

Enables a person to maintain control

Enables you to clearly understand expectations
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Gain the respect of the person you are talking to
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Makes others feel special and important
Oral Communication
How to be a good oral communicator…
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Be a good listener – stop talking and listen
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Know what you want to say – believe in your message
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Think before you talk – be clear and concise
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Get to the point quickly
Goal Setting
Definition
Establishing short- or long-term objectives, usually
incorporating deadlines and quantifiable
measures. It is something you aim for.
Goal Setting
Why goal setting is important

Integral part of choosing the business that is right for you

Forces you to think through what you want from career
path
Goal Setting
How do you set goals…
Interpersonal Skills
Definition
Interpersonal Skills
Why interpersonal skills are important
Interpersonal Skills
How to achieve interpersonal skills
Teamwork
Definition
Teamwork
Why teamwork skills are important
Teamwork
How to achieve teamwork skills
Self-Esteem
Definition
Self-Esteem
Why self-esteem is important
Self-Esteem
How to achieve self-esteem skills
Problem Solving
Definition
Problem Solving
Why problem solving is important
Problem Solving
How to achieve problem solving skills
Creative Thinking
Definition
Creative Thinking
Why creative thinking is important
Creative Thinking
How to achieve creative thinking skills