Transcript Document

Index
Title.
Vision.
Mission.
Critical areas identified.
Top priorities areas planned.
Approach for achievement.
Major activities planned.
Outcome with advantages.
Feedback received.
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Vision
Exceeding Expectations of the Customers with
Human Excellence & Service Culture Creation
Through
Continuous Improvement
and
Personal Effectiveness Programmes
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Mission – Change Implementation
From
To
Manage tasks
Manage people
Major breakthroughs
Small continuous
improvements
Will this improve profits
Will it improve customer
satisfaction
Some how do it
Right first time
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Critical Areas Identified
based on Need Analysis
Individual Accountability with Responsibility.
Acknowledgement and Response to
Communication. (Written, E-mail, Phone calls)
Customer Delight through Internal Customers.
Standardization of work practices.
(write what you do and do what you write)
Building Fact based and Sales driven
organization with continuous customer link.
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Critical Areas Identified
based on Need Analysis
Proactive Communication. (Customers)
Flexibility for Change Acceptance and
implementation through
 Learning computer applications
 Verbal and Written Communication in English
Knowledge updates for Multiskilling.
Etiquettes for creating “Corporate Image”
and First Everlasting Impression.
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Critical Areas Identified
based on Need Analysis
Managing Self by changing Habits :
 Time management
 Reading inspirational Books and News.
 Filing system in rack and in Computer.
 Managing and Controlling Anger and Ego.
Team work for ideas generation and
Implementation with Respect and Trust.
Always wanted person (Indispensable)
(Building Employee Brand)
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Top Priority Areas Planned
for Improving Effectiveness
Time Management
Individual Accountability with
Responsibility.
Reducing Ego and Conflicts through clarity
of Vision and removing departmental
boundaries.
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Approach for Achievement
Imparting Training and taking feedback to
capitalize the same for increasing organizational
effectiveness and improving individual efficiency.
Action plan and Implementation of action plan
with the support of Employees , Departmental
heads and Top management during weekly
interaction and feedback.
Evaluation of concern areas for checking
improvements based on commitments and actual
implementation.
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Major Activities for Achieving Results
Introduction and Awareness building through
involvement of the entire staff by sharing strength
of the company, vision and need of the hour.
Monthly training imparted with the involvement at
all levels. (Top management to Care takers)
Meeting individuals and teams for
 Understanding current situation.
 Finding probable root cause through analysis.
 Preparing action plan for increasing effectiveness.
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Major Activities for Achieving Results
Identification and minimization of non value added
activities producing waste to provide value for
money to the customers.
Key people in each department has been identified
and trained for Presentation skills enhancement to
create self confidence and also providing seniors to
invest more time in Imperative and Value added
areas.
Creation of job responsibility matrix to ensure
prioritization of work and individual value addition.
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Major Activities for Achieving Results
Cross functional Meetings (CFT) of different teams
for improving information exchange and proactive
communication.
Streamlining of Performance appraisal process
through analysis and benchmarking leading
companies.
Establishment and implementation of Best HR
practices in line with External World.
(Recruitment to Rewards)
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Everyday Morning Involvement
General Assembly everyday morning involves:
 Morning Motivation
 Reciting Quality Policy
 Prayer
 Sharing Thoughts from Life Experience.
Advantage :
 Starting day with Positive energy.
 Clear Vision and Goals for Team.
 Productivity increase through Healthy Mind.
 Team building and interpersonal relationships
improvements through Caring, Sharing and
Understanding.
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Positive Outlook from Morning Sharing
Fear converted into Confidence.
Feeling of togetherness and Empathy.
Respect for time and sense of urgency.
Exposure to overall individual development.
Smiling face and involvement of top
management and respective H.O.D is a source
of energy.
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Brain storming Process Establishments
Brain storming and involvement with
individual participation for new Project and
customer feedback for taking critical
decisions with accuracy and speed.
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Positive Outlook New Launch
Delegation and work distribution with
responsibility and authority for taking
decisions.
Focus establishment for Internal customer
Priority and Problems.
Team work in handling difficult customers.
Communications channels enhancement.
Multiskilling for achieving single goal.
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Changes in Office Timing for
increase in Productivity
Change in Office Timings including Flexibility :
 10.00 am to 6.30 pm from 10.30 am to 6.30 pm
for all office staffs. (earlier different timing)
 Grace period of 15 minutes once in a week from
everyday earlier.
 Second & fourth Saturday half day from full day.
Advantage :
 Importance of time as resource.
 Priority and Sense of Urgency.
 Reduction non value added time in the morning.
 Meeting customer requirements
 Cost saving (e.g. Deposit of high value cheque)
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LSF (Learning & Solution Finding Forum
 Weekly
LSF (Meeting) by Team leaders for :
 Sharing important information.
 Taking feedback on decisions taken.
 Giving directions on major issues / Problems.
Advantage :
 Building Self Confidence and Trust.
 Creating leaders – “Lead by Example”
 Culture of Proactive Communication.
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Job Responsibility Matrix and KRA
Advantage :
To stop work duplication.
To eliminate non value added activities.
Priority decision at Company and Individual level.
Clear direction and goal achievement.
Bringing objectivity for Review Mechanism.
Clarity on Target areas and Time limit.
Optimum utilization of Resources.
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Monthly Goal Setting
Monthly Goal Setting which includes :
 Key Result Areas.
 Target date for completion.
 Feedback from process owner for achievement.
Advantage :
 Decision on Priority working.
 Clarity on Target areas and Time limit.
 Optimum utilization of Resources.
 Synchronization for achieving organization
vision with individual effectiveness.
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Appreciation and Reward Mechanism
Best Team of the Month based on:
 Internal customer satisfaction.
 Financial Growth target contribution.
 Personal effectiveness.
 Change implementation for company’s growth.
Advantage :
 Culture of Cohesiveness and Trust.
 Meeting expectations of rapidly changing
environment.
 360 degree performance for Customer
orientation.
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Great minds at Work
Accounting Year closing Checklist from
Rashmibhai along with ideas from the team.
Monthly plan vs. actual monitoring from
chetanbhai for taking action at right time.
Development of presentation skills by
mineshbhai and kiran so that seniors can get
involved in high priority work.
Newsletter for mar’09 developed by Ms gracy.
Response form from interviewee’s designed by
Ms reena. (Brand Building)
Harshil, Bhavesh and ushmaben reported
before 10.00 am for all days of march’09.
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Feedback from Seniors on
Change Implementation
Increase in individual accountability and
responsibility.
Reduction in communication gap with increase in
speed of communication.
Increase in team work.
More time to seniors for productive work as
internal communication is faster.
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Feedback from Seniors on
Change Implementation
Weekly LSF are very useful in speedy decision
making and exchange of information between
seniors and subordinates without fear.
Proactive communication on actual status.
Initiative to learn new things has been evolved.
Methodology of communication has improved.
(e-mail)
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Unexplored World
Aligning Thoughts
Inspiring Actions
Creation of a Human Capital Chain !!!
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