Transcript Communication

Communication
Introduction to Business & Marketing
What Is Communication?
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Communication: “process of exchanging messages
between a sender & receiver”
Personal Communication
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Personal Communication: “between you & friends”
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Example:
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occurs on your own time
Calling my best friend on the phone at 6pm
Student lists 5 examples
Professional Communication
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Professional Communication: “between colleagues or coworkers”
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Example:
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occurs at work
I email my Principal regarding my evaluation
Student lists 5 examples
Types of Communication
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Listening
Reading
Speaking
Writing
Listening
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Listening: “active mental process by which a person
recognizes, assesses, and evaluates what is heard”
How To Improve Listening
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How to improve:
1.
2.
3.
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Identify the purpose
Look for a plan
Give feedback
Search for common interest
Evaluate the message
Take notes
Following Directions Activity
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Students need to take out a piece of paper &
pencil
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Students must remain silent during this activity
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The key to success is active listening!
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Students will now begin
Listening Barrier #1
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Distractions: “things that compete with the message for
listeners attention”
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Example:
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I sit down to do my Calculus, but cannot focus due to the
football game on TV.
Student lists 5 examples
Listening Barrier #2
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Emotional Interference: “the person is too preoccupied
with emotions to receive the intended message”
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Example:
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I fouled out of my basketball game and am too angry to listen
to the coach after the game.
Student lists 5 examples
Listening Misconceptions
Speaking is more important than
listening.
1.
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Fact: Speaking and listening are equally important.
Listening is easy and requires little
energy.
2.
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Fact:Active listeners undergo the same physiological
changes as a person jogging.
Listening is only a matter of
understanding a speaker’s words.
3.
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Fact: Nonverbal signals also help listeners gain
understanding.
Verbal v. Nonverbal
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Verbal Communication: “expressed through words”
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Nonverbal Communication: “wordless communication”
Nonverbal Communication
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Hand Gestures
Facial Expressions
Touching
Body Language
Eye Contact
Turning your back to the speaker
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What Other Ways Can You Think Of?
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Words Of Wisdom
“Actions
speak
louder than
words”
Nonverbal Example #1
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What is this girl saying?
Nonverbal Example #2
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What is this lady saying?
Nonverbal Example #3
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What just happened?
What We Say Without Words #1
What We Say Without Words #2
What We Say Without Words #3
What We Say Without Words #4
Non-Verbal Activity
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Students will complete a worksheet