Business Communication

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Transcript Business Communication

Chapter 2.4 Ethics in Business Communication
 SWBAT:
 Define ethics
 Identify ethical issues related to communication
 Apply ethical standards to business
communication
 Essential Question – What are ethics?
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Ethics in Business Communication
 Ethics- principles of right and wrong
 Personal ethics are influenced by:
 Your experiences
 Your culture
 Code of ethics: statement of how a business or
group should treat clients, employees, or members
2.4 Ethics in Business Communication
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Communicating in an Ethical Way
 Honesty
 Confidential information
 Medical information
 Other types of information
 Identity theft- when private data is stolen and used
illegally
 Trade secrets- information that gives a business a
competitive advantage and that it makes reasonable
efforts to keep secret
2.4 Ethics in Business Communication
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Communicating in an Ethical Way
 Privacy and electronic rights
 Protect data stored on computers
 Remember that e-mail and text messages are not
private
 Plagiarism- the act of claiming someone else’s
words or ideas as your own
 Avoiding plagiarism
 Copyright- the legal right of someone, usually the
author or artist, to use or reproduce work
 Last for the owner’s lifetime +70 yrs after their death!
2.4 Ethics in Business Communication
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Vocabulary
copyright
cross-cultural communication
culture
discrimination
diversity
ethics
ethnicity
etiquette
globalization
identity theft
inclusion
multinational company
plagiarism
prejudice
race
stereotype
trade secret
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Cross-Cultural Communication
Guidelines
 Do not make assumptions
 Be adaptable
 Avoid discussing sensitive topics
 Be careful when using humor
 Maintain personal contact
 Listen actively
 Use visual aids
BACK
2.3 Strategies for Effective Communication
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Terms Related to Diversity
Race
The division of people into groups based on physical
characteristics, such as skin or hair color
Ethnicity
The division of people into groups that share a common
ancestry, history, or culture
Culture
A set of beliefs, attitudes, practices, and social customs
that distinguishes a group of people
Inclusion
Seeing and valuing the contributions of everyone in a
workplace and treating everyone fairly
BACK
2.1 Diversity at Work
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