Transcript Training programme - Worcestershire county council (ppt

Direct Payments:
Creating a Culture
of Learning and
Development
Jonathan Monk
Direct Payments Development Officer
Worcestershire County Council
Self assessment and action
planning guide:
‘The
training programme will clearly
describe Direct Payments as the
desired first option for all local
citizens eligible for social care. It
will play a major part in delivering
the cultural change required, to
shift the balance of power to
disabled people and carers’
Challenges for the learning
and development programme:
• Some social workers are not even aware
of Direct Payments
• Poor understanding of the purpose of
Direct Payments and their potential
• Negative staff attitudes based on lack of
information; fear and resistance; myths
and misconceptions
• Turnover in the workforce means that
cultural change is sometimes short-lived
The Worcestershire Strategy:
• To develop training and support for all
care management staff to improve
knowledge; confidence and skills in using
Direct Payments
Ongoing programme of mandatory and
service specific training workshops for all
care management staff
Direct Payments ‘Champions’ to develop
advanced practitioners
Frontline manager workshops to improve
leadership; casework support; and
performance management
‘Surgeries’ within all care
management/social work teams
Induction and newly qualified social
worker’s group
The Direct Approach newsletter
Training and awareness raising with
local partner organisations and
community groups
Buying Freedom film and development
tool
Direct Payments Spheres of
Learning
Knowledge
•Legislation
•Theory
•Policy and process
•Navigating systems
Skills
•Process into practice
•Outcome focus
•Problem solving
•Reflective practice
•Risk assessment
Behaviour
•New ways of working
•Outcome focus
•Increased take up
Attitude
•Values and beliefs
•Previous experiences
•Motivational factors
•Confidence
The Learning and Development
Programme includes:
Leadership and strategic overview
Process, procedure and practice
Eligibility
Service user experiences and
accounts
The role of the local Direct Payments
Support Service
Financial monitoring
Case studies to apply learning to
practice
Learning Outcomes:
 Greater understanding and knowledge of
Direct Payments and what they can achieve
 Improved skills of navigating the process
and how to use Direct Payments flexibly
and creatively within practice
 Greater clarity of roles and responsibilities
 Improved confidence in promoting the
service and providing information
 Participants feel energised, involved and
inspired
Evaluation is Critical!
• Review the effectiveness of training
methods, styles and activities
• Monitor the relevance and practical
application of the learning to practice
• Quality and value of the training
• Modify the learning opportunities,
methods and activities
Seek Feedback!
Using the Worcestershire programme,
participants reported:
100% agreed or strongly agreed that
they understood why they were
undertaking the training
100% agreed or strongly agreed that
the learning was relevant to their
professional practice
100% agreed or strongly agreed that
the case study helped them to relate
the training to their own work
situation
100% agreed or strongly agreed that
they now felt more confident to use
Direct Payments with the people
they work with
 100% strongly agreed that the
accounts from users and carers were
the most powerful and convincing
elements of the programme
Learning & Development
= Increased Take Up
Numbers of Direct Payments
Training
1
Newsletter
0.9
Surgery
0.8
New Social Worker Group
0.7
Community Group Workshops
0.6
0.5
0.4
0.3
0.2
0.1
0
O
ct
N
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D
ec
Ja
n
Fe
M b
ar
ch
A
pr
il
M
ay
Ju
ne
Ju
ly
A
ug
Se
pt
Champions Group