Transcript Final Presentation - ISO2010

The Broadway Cafe
 Karthik Gunasekaran – u3040423
 Taranjot Singh
 Haoshu Dong
 Liu Yang
– u3049689
– u3043187
– u3043236
Agenda
 Introduction to the Café
 Problems
 Solutions
 Conclusion
Introducing The Café
Concerns of stakeholders
 Owner worried about satisfaction of customers and
popularity of cafe
 Customers not satisfied with service
 Competitors are concerned about cheap price and
good quality
 Suppliers worried about supplying on time
 Staff thinks about salary and less que
Alter's Frame Work
CUSTOMERS
Customers
PRODUCTS & SERVICES
-Coffee
-Other café products
-Ccustomers service
BUSINESS PROCESS
-Consumer order
-Coffee preparation
-Process payment
PARTICIPANTS
-Staffs
-Public
-Suppliers
-Owner
INFORMATION
-Information about the
coffee shop
-Menu book
-Customer requirement
TECHNOLOGY
-Cash Registers
-Coffee machines
-Internet
Competitive Advantage
 Porter's Five Forces Model
 Using Porter’s generic strategies
 Broad Cost Leadership

Providing lowest prices
 Broad Differentiation

Making our coffee ‘The Best” in all aspects and Excellent
Service
 Focussed Strategy

Setting sales target and achieving ‘n’ customers per day
Current Layout
Re-engineered Layout
Café Layout
Person
A
Person
q A - Order Food and Beverages
q B - Pick up Food and Beverages
q C - Pay for Food and Beverages
B
Person
D
Person
Person
C
EXIT
$$$$$$$$$$$$$
q D - Cream, Sugar, Lids
E-Business
 Problems
 Incorrect Orders
 Too many orders can slow down the website
 Orders can lead to decrease in sales of sandwiches,
salads, soups, etc. as more people just order coffee
E-Business
 Solution
 The ordering system should be more precise and to the
detail creating less confusion
 Don’t allow other users to start ordering unless the
previous order is placed
 In store staff should upsell and give special discounts
with coffee/sandwiches, salads, soups, etc.
System Development
Problems:
 Lack of “Time and attendance software” .
System Development
Solutions:
 Using an employee to build a custom system.
OR
 Purchasing a COTS time and attendance application
and outsourcing custom development.
SCM – Supply Chain Management
Task: Define a way that you can revamp or reinvent your
café using supply chain technologies.
 Contact more supplier partners
 Do more propaganda to attract more customer
 Leave customers strong impression to have more
potential customers in the future
SCM – Supply Chain Management
Profit
cooperation
cooperate
Broadway
Cafe
Profit
Stationery cooperate
factory
Printer
Profit
house cooperation
reputation
Owner
salary
waiter
demand manage
Manager
Profit
Cooperation
Salary
How to
manage well
serve
Price
Quality
service
customers
cooperate
reputation
Attract
Container
factory
Passerbys
Groupware Reflection
 Wikispaces is a tool which provides free wikis for
everyone.
 Users can interact with other users and upload their
documents and files which can be viewed and changed
by all the members.
Activity Diagram
Advantages & Disadvantages
 Advantages
 User can upload any document any time.
 User can make changes to any existing page.
 New pages are created easily just in one click.
 Disadvantages
 Everything should be on main page, bad navigation
(Recent Changes).
 Upload doesn’t work if the file is already open.
 While inserting an image sometimes you get as a link
and sometimes as a display.
Any Questions
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