Transcript What makes a exceptional researcher?
Business acumen vs reference skills. What makes a good Information Broker? Presentation for the ALIA - RAISS Conference 12th October 2001 - Melbourne TELL ME NOW Experts in Research & Strategic Business Information www.tellmenow.com.au 1 TELL ME NOW Vision – Tell Me Now will expand to become a leading business in the Research & Information industry in the Asia Pacific region Mission – To provide quality and timely research and information to the business community Values - Fun, Quality, Reliability, Respect, Integrity, Open Communication, Commitment, Teamwork, Professional, Flexible, Innovative 2 Are we different ? What does it take to cross from free to fee? Attitudes Skills Client focussed Marketing Virtual workplace 3 Attitudes What makes a exceptional researcher? Determination - “Can do” Problem solving - “Thinking outside the box” Flexibility - “Nothing is below you” Customer centric - “Provide solutions” Adaptability - “Push boundaries” Belief in the service that you are offering 4 Skills What makes a exceptional researcher? Communication: written, phone and email Excellent online searching: free and fee databases Interviewing : verbal, email and face to face Analysis and report writing: draw conclusions and write up clearly Sleuthing - Using lateral thinking to get answers 5 Work Environment Virtual global office Our researchers rarely meet each other let alone clients 75% of work is conducted via email and phone 24% of work is conducted via email alone 1% of work is conducted after face to face client contact 20% of work is from overseas 6 Are we really different? Our clients are different: When people pay they want you to succeed Must become part of their company/team Expect that you have their best interest at heart Rely on you to provide cost effective solutions Demand superior levels of research Treat you as an “expert” Are we different - You decide for yourself! 7