Transcript What makes a exceptional researcher?

Business acumen vs reference skills.
What makes a good Information Broker?
Presentation for the ALIA - RAISS Conference
12th October 2001 - Melbourne
TELL ME NOW
Experts in Research &
Strategic Business Information
www.tellmenow.com.au
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TELL ME NOW
 Vision
– Tell Me Now will expand to become a leading business in the
Research & Information industry in the Asia Pacific region
 Mission
– To provide quality and timely research and information to the
business community
 Values
- Fun, Quality, Reliability, Respect, Integrity, Open Communication,
Commitment, Teamwork, Professional, Flexible, Innovative
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Are we different ?
What does it take to cross from free to fee?
 Attitudes
 Skills
 Client focussed
 Marketing
 Virtual workplace
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Attitudes
What makes a exceptional researcher?
 Determination - “Can do”
 Problem solving - “Thinking outside the box”
 Flexibility - “Nothing is below you”
 Customer centric - “Provide solutions”
 Adaptability - “Push boundaries”
 Belief in the service that you are offering
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Skills
What makes a exceptional researcher?
 Communication: written, phone and email
 Excellent online searching: free and fee databases
 Interviewing : verbal, email and face to face
 Analysis and report writing: draw conclusions and write up clearly
 Sleuthing - Using lateral thinking to get answers
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Work Environment
Virtual global office
 Our researchers rarely meet each other let alone clients
 75% of work is conducted via email and phone
 24% of work is conducted via email alone
 1% of work is conducted after face to face client contact
 20% of work is from overseas
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Are we really different?
Our clients are different:
 When people pay they want you to succeed
 Must become part of their company/team
 Expect that you have their best interest at heart
 Rely on you to provide cost effective solutions
 Demand superior levels of research
 Treat you as an “expert”
Are we different - You decide for yourself!
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