Transcript DEMO LIST

Digital Experience
Intelligence
Analytics
Amdocs Network
Growing the
Enterprise Business
Internet of Things
Entertainment and
Media, Multi-play
IT Modernization.:
Cloud, Microservices
Services
Emerging Offerings
Amdocs Delivery
Next Generation
Retail
MWC 2017
DEMO LIST
1
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Hot topic / Theme
Demo Name
Focal Points
Adaptive omni-channel journey (*)
Digital
Experience
*With new
Engaging retail experience
Customer engagement center (*)
intelligence
capabilities
Multimodal engagements –
BOTs and NLP
Voice activated engagement via
Amazon Echo (Alexa)
2
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Shannon
Bell &
Dayana
Nevo
Requires
demo room
(connectivity)
Description
YES
Demonstrate the new omni-channel experience with a
household use case for multiplay services. Customer journey
management based on an intelligent customer profile,
implementing an adaptive omni-channel customer journey
through mobile/tablet app, programmatic advertisement,
web self-service and email
NO
In the digital first world, service providers recognize the need
to evolve the retail store experiences for their customers to
complement their digital experiences. Demonstrate a tablet
based user experience for guided sale, flexible plan and
individual add-ons selection and product browsing.
YES
Showcasing the evolution of a call center with an AI based
approach for customer engagement center agents,
optimized agent experience with unified and enriched
customer 360 view, outbound and inbound journey
supporting various multi-modal interactions to provide
superior customer experience for the end users
YES
This demo showcases a full virtual assisted interaction
integrated and leveraging BSS data to enable simple intuitive,
business process driven interactions across care and
commerce transactions.
YES
Demonstrate an intelligent, voice activated non-human
interaction channel, supporting common customer care
scenarios like balances and services, using natural language
to promote upsell opportunities, care and customer
satisfaction
Hot topic / Theme
Demo Name
Focal Points
Self service mobile app
Digital
Experience
YouTube as a channel
Shannon
Bell &
Dayana
Nevo
Commerce design with AEM (Adobe
experience manager)
Intelligence
Enablers
(*) Also included in
the Adaptive omnichannel journey
and Customer
engagement
center digital
demos
3
Journey Management (*)
Intelligent 360 Customer Profile (*)
Information Security Level 2 – Sensitive
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Ofer Razon
&
Naama
Ben-Oliel
Requires
demo room
(connectivity)
Description
NO
This digital charging application demo illustrates key use cases
for using the capabilities of real time convergent charging to
deliver a digital customer experience
NO
Demonstrate how to increase monetization of data
consumption through individual add-ons upsell from within the
YouTube app
YES
Demonstrate how to design the user experience for online
commerce searches, product browsing. Edit and configure
product details, price, description, stock availability
information
NO
Standalone journey management product for business users
to design adaptive digital customer experiences with
embedded machine learning. Presenting experiences that
combine inbound and outbound engagements.
NO
A standalone and dynamic visualization of the customer
profile with embedded intelligence, 1st / 3rd party data,
social and real-time feeds. Relevant for subscribers and
households in a multi-play ecosystem. Can be presented with
the Journey Management.
Hot topic / Theme
Demo Name
Focal Points
Requires
demo room
(connectivity)
YES
Demonstrate Showcasing the evolution of the call center with
an AI based approach for customer engagement center
agents, optimized agent experience with unified and
enriched customer 360 view, outbound and inbound journey
supporting various multi-modal interactions to provide superior
customer experience for the end users
NO
Demonstrate the new omni-channel experience with a
household use case for multiplay services. Intelligent customer
journey based on an elastic customer profile, adaptive omnichannel customer journey through mobile/tablet app,
programmatic advertisement, web self-service and email
Customer engagement center (*)
Intelligence
Analytics
Adaptive omni-channel journey (*)
4
Information Security Level 2 – Sensitive
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Description
Ofer
Razon,
Naama Ben
Oliel Ronen
Hot topic / Theme
Demo Name
Focal Points
SD WAN
Amdocs
Network
Cloud fusion
VRAN
5
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Requires
demo room
(connectivity)
Description
NO
Ann
Hatchell
NO
NFV Room
Please contact Sue Burns
for more demos options
Hot topic / Theme
Demo Name
Focal Points
Hybrid B2B experience
Growing
Enterprise
Business
(connectivity)
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Description
NO
Full customer journey of an enterprise (medium-sized coffeeshop chain) onboarding a group of new branches with NXT
communications. In this demo we cover the different modules
of our solution, starting with quoting and negotiations, service
delivery and orchestration, service assurance and operations
management to analytics and customer upsell and care,
building up towards a complete end-2-end solution.
Target: Mostly converged operators, tier 0-1, Focus on B2B
NO
The iterative sales process, comprising of quoting,
negotiations and creation of a contract, later translated into
an order, is one of the most complex and challenging phases
in the enterprise customer journey. In this demo we focus on
our “Configure, Price, Quote” solution, demonstrating
integration with sales-force automation tools, guided selling,
selection of off-net partners, creation of framework
agreements and P&L based quoting.
Target: CSPs with challenges around negotiations, quoting
and sales-cycle mgmt.
Daniela
Perlmutter,
Hillel Geiger
CPQ
6
Requires
demo room
Hot topic / Theme
Growing
Enterprise
Business
Demo Name
CPQ for mobile
(based on TMUS)
B2B Sales & Care (B2B Admin)
7
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Focal Points
Daniela
Perlmutter,
Hillel Geiger
Requires
demo room
(connectivity)
Description
NO
As we expect to meet mobile only/focused operators in
MWC, we will demonstrate our CPQ solution but focusing on a
mobile offering where customer sites are altered into delivery
group and hierarchies and the product offering reflects what
a mobile operator would normally offer it’s enterprise
customers.
Target: Mobile only operators (large) looking to grow in
business segment
NO
Customer care and self-assist channels are becoming a
primary focus with CSPs looking to empower the enterprise
customer and provide them with additional self-service
options. In this demo we cover two main users: the
administrator in-charge of communications with an enterprise
and the enterprise account manager within the CSP. The
demo provides a dashboard of all the different care
possibilities, with specific care use-cases such as: order and
delivery tracking, service assurance, technical support,
financial information and more.
Target: Mostly converged operators (but can be shown to
mobile only)
Hot topic / Theme
Demo Name
Focal Points
Consumer IoT Services Enablement
Billing for IoT
(connectivity)
Connected Home
Remote SIM Provisioning-eSIM
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Description
NO
CONSUMERS ARE GETTING MORE AND MORE CONNECTED
How can you generate revenues today, by supporting OEMs
in their digital journey?
YES
MOVING TO HIGH VALUE, HIGH ARPU SERVICES
What are the benefits of adding IoT as new line of business to
your existing BSS?
NO
DON’T BE LEFT ‘HOME ALONE’
Gain new customers by offering a successful, end-to-end,
smart home service, already live in 8 countries!
NO
ACTIVATING MY NEW SMART WATCH IS TOO COMPLEX
Embrace eSIM the right way, taking into account technical,
business and user experience aspects
Shahar
Yaacobi
IOT
8
Requires
demo room
Hot topic / Theme
Demo Name
Focal Points
NBA on demand subscription
(On demand OTT monetization)
Personalized entertainment
(VR demo)
Entertainment
and Media,
Multi-play
From occasional use to
customer affinity
Digital ID management
Quad play experience
9
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Alon
Bar,
Michael
Issacs
Requires
demo room
(connectivity)
Description
NO
Illustrates how service providers can monetize premium
content over-the-top using the Vindicia platform.
A user receives a promotion for discounted premium
content, buys and watches the content. Behind the scenes,
NXT business owners can easily create new offers and define
target segments for campaigns
NO
This demo showcases how users can expect to receive a
personalized, meaningful entertainment experience tailored
to their preferences and consumption habits. It also highlights
how to enable flexible payment options for one-time
purchase of content such as video on demand
NO
This demo showcases how service providers can enable on
demand subscription to a variety of entertainment services
such as live TV and on demand content. It focuses on how
service providers can attract occasional users with targeted
promotions for limited OTT content and then gradually
convert them into regular monthly subscribers
NO
This demo showcases how users are able able to view,
manage and configure the wide range of entities in their
digital world including people, services and locations. It will
highlight use cases such as entitlement management,
service association and device onboarding
NO
Omni Channel, personalization and continuous interactions
are essential to enable digital experience.
This demo showcases end to end quad-play commerce flow,
starting with an online shop app, continuing in Facebook
and completing the order in store.
Hot topic / Theme
Demo Name
Cloud elasticity
Focal Points
Yifat
Kafkafi
Requires
demo room
(connectivity)
YES
A live demo of Amdocs Order Delivery Orchestrator running
on Amazon Web Services in an Enterprise use case,
demonstrating how leveraging the power of Cloud provides
service providers with increased agility and scalability
NO
A live demo of MEC Intelligence demonstrating how business
owners are able to track and optimize customer offerings
through a cutting edge dynamic visualized web interface
unmatched in the industry. MEC offers predictive analytics
and business intelligence allowing CSPs to standout through
speed & creativity
IT
Modernization
Intelligent MEC
10
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Ronit Soen
Description
Hot topic / Theme
Services
11
Demo Name
Testing – digital
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Focal Points
Ronit Ben
Sheffer
Requires demo
room
(connectivity)
NO
Description
In the connected world, there is no room for small mistakes,
the amount of linked channels is exponentially growing and
our customers need to care for their end users’ experience.
How can Digital Providers deliver fast while protecting their
reputation? Amdocs Testing Services can ensure user
experience is maintained at all times (front and backend)
driving more revenue for service providers.
In MWC, we will show our guests a cool demo of the new app
RecmyFav, planned to be launched into the market. We will
demonstrate how our advanced tools and best practices can
reuse previous test cases, and our automation platform
integrated with Perfecto Mobile can provide full certification
coverage and slash time to market and testing efforts. In only
four days, the app is delivered to production smashing the
competition!
Hot topic / Theme
Demo Name
Focal Points
Requires demo
room
(connectivity)
O2A:
Services
•
•
Lead to Cash demo (with
Revenue Guard)
Multi LOB O2A demos
Shahar
Dumai
NO
Description
Our O2A demo show a live demonstration of how Amdocs
Digital Business Operations can help expedite the journey to
digital and enable new offerings by re-engineering existing
business operations, embracing automation and enabling
end to end visibility on any business process regardless of
underlying silos, in order to:
• Improve customer experience
• Support M&A, move from single to multi-play and
introduction of new services with minimal impact on existing
systems and operations
• OPEX reduction
• Innovate with cloud, big data, analytics, digital
channels, IoT
We’re also planning on bringing a B2B IoT solution together
with Services R&D and our “Smart City” partner.
This demo will show how our B2B IoT solution empowers SPs to
quickly become an IoT services hub, delivering business
customers much beyond mere connectivity, without
substantial initial spend
12
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Hot topic / Theme
Demo Name
Focal Points
Requires
demo room
(connectivity)
Value Pack:
Value Pack is a crowd-sourcing based solutions repository,
that leverages Amdocs’ cumulative experience and
expertise. It includes Scripts & automation, monitoring, reports,
analysis & design and allows DevOps- based continuous
integration for shorter time to value and reduces costs
Managed Services:
• Value Pack demo
(automations, DevOps, cross-account
knowledge sharing)
Discovery IQ:
Amdocs’ Discovery IQ tool is an innovative platform
combining intuitive presentation of the collected data with
business insights to deliver a rich, digital discovery experience
with greater & quantified business value.
• Discovery IQ demo
(sales tool that delivers value to the
customer)
Tal
Huber
Services
• Billing services
(Bill QA, One Click Billing and Brite:Bill)
• AI (Artificial intelligent)
13
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Description
NO
Billing services:
This demo introduces Amdocs’ billing services and
demonstrated our end-to-end Intelligent solutions ensure bill
accuracy, timeliness and clarity – all leading to reduced
costs, higher revenue and improved customer experience.
AI( Artificial intelligent)
This demo introduces AI capabilities that support faster, higher
quality service delivery: Machine learning to improve
proactive ticket resolution, automations, predictive analytics
and more. These capabilities are already being implemented
in various Amdocs services and are constantly being
developed.
Hot topic / Theme
Demo Name
R&D Services:
• Service assurance
• IoT marketplace
• Contact Center
• DMaaS
Services
14
Revenue guard:
• Fraud Management (FarudView)
scenario
• Revenue Assurance (MoneyMap)
scenario
• Revenue Guard (combining
FarudView + MoneyMap) scenario
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Focal Points
Requires
demo room
Inbar Vernik
NO
Hadas
Shefler
(connectivity)
NO
Description
Revenue guard new strategy
The demo shows the new and exciting approach to revenue
assurance and fraud management by Amdocs revenue
guard.
The new revenue guard platform with its RPA (Robotics
Process Automation) and automatic resolution capabilities
simplifies the work of the analyst
And assures higher value and lower risks.
Hot topic / Theme
Demo Name
Optima MVNO Experience
Emerging
Offerings:
MFS, Amdocs
Optima
15
Mobile Financial Services
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Focal Points
Requires
demo room
Yael
Shatzky
NO
Jonathan
Kaftzan
(connectivity)
NO
Description
Real-time, live and mobile based demo showcasing
innovative MFS use cases like money transfer, commerce &
payments, loans, savings, bill payments etc.
The demo is covering ways to accelerate end-users adoption
and usage and strategies to build an effective MFS
ecosystem, in a secure manner
Hot topic / Theme
Demo Name
Focal Points
Requires
demo room
(connectivity)
Description
The Solution Book is a repository of business and functional
best practices based on our field proven implementation
success. Being an industry first, the tools is Patent Allowed, and
is expected to be granted in 2017 Q1
The demonstration will show how the tool:
Delivery
Solution Book
Idit
Aloni
NO
• Captures how each system supports any activity
across the process
• Creates a single view of the integrated software solution
• Break down for each individual system
• Captures integration points
16
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Hot topic / Theme
Next generation
retail
17
Demo Name
Future Retail Experience with Pepper
Information Security Level 2 – Sensitive
© 2017 – Proprietary & Confidential Information of Amdocs
Focal Points
Yael
Ashkenazi,
Ori Berman
Requires
demo room
(connectivity)
NO
Description
This demo showcases various interactions with intelligent
machines (BOTs and Robots). It shows how retail can be
enriched with a humanoid robot that meets and greets the
customer, manages the queue, completes purchase
interactions, provides recommendations and more.
https://www.youtube.com/watch?v=x0AdpWILdyc
Thank you