Transcript Removing support access for individuals and BIDs

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Last Updated: April 2014
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Last Updated: April 2014
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Bill to ID - Manage by Number: Remove access from Cisco.com Profile
Screen 1 of 2
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To Delete a Bill to ID from a
Cisco.com profile using the
Manage by Number screen:
Screen 1 of 2:
1. Enter a Bill to ID that you
manage.
2. Select Remove Support
access by Bill to ID from
Cisco.com profile.
3. Click the Submit button.
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OR
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OR
1. Choose a Bill to ID.
2. Select Remove Support
access by Bill to ID.
3. Click on the Submit
button.
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Note:
You cannot see a Bill to ID in the tool unless that number is in your Cisco.com profile and you are set up to manage it.
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Bill to ID - Manage by Number: Remove access Bill To ID
Screen 2 of 2
All the Contract Numbers under the Bill to ID
will be deleted from the Cisco.com profile(s)
you select.
Need new screen shot
Once a Bill to ID has been chosen and
the action Delete Bill to ID has been
selected:
Screen 2 of 2:
1. Search for an individual and select
them.
2. Click on the Submit button.
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A success message will be displayed.
An email confirmation will be sent to all
Administrators for that Bill to ID as well
as each individual.
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Note:
If you cannot locate an individual in the tool,
see the “Add Name” instructions.
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Last Updated: April 2014
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© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014
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Bill to ID - Manage by Name: Remove Support Access
Screen 1 of 2
To Remove Support Access using
the Manage by Name screen:
Screen 1 of 2:
1. Select a search attribute from
the drop down list.
2. Enter the information you want
to search for.
3. Click on the Search button.
A list of individuals who match
the search attribute and
criteria you entered will
appear.
4. Choose the individual.
5. Select Remove support
access by Bill to ID.
6. Click on the Submit
button.
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Bill to ID - Manage by Name: Remove Support Access
Screen 2 of 2
Removing support access does not remove the Bill to IDs from the individual’s Cisco.com profile. Use “Delete
Bill to IDs from Cisco.com profile” to remove access and delete the Bill to IDs from the individual.
Once an individual has been
chosen and the action Remove
support access by Bill to ID has
been selected:
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Screen 2 of 2:
1. Select one, many, or all Bill to
IDs from the list.
2. Click on the Submit button.
A success message will be
displayed. An email confirmation
will be sent to all Administrators for
that Bill to ID as well as the
individual.
© 2013 Cisco and/or its affiliates. All rights reserved.
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Note:
A message will be displayed if the individual
you chose does not have any Bill to IDs that
you manage enabled for support access in
his Cisco.com profile.
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