Transcript courierpresentation

Orbis Cascade Alliance
Courier Service Membership Program
NWILL
September, 2005
Nancy Nathanson, Resource Sharing Program Manager
Membership program
 Membership Agreement with members
 predictable pricing; annual payment
 member participation and oversight
 Alliance office support: coordination;
information; vendor relations
 Contract with Vendor: Service expectations
 daily pickup
 reliable, predictable schedule (one-hour window)
 transit time: generally, within two days
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61 drop sites
serving 240+
libraries
public libraries
universities & colleges
schools
community colleges
service districts or
systems
private, technical and
government libraries
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Business relationships
 Alliance contracts with vendor to provide daily,
scheduled service
Senvoy
 Senvoy employs drivers and contracts with other
firms to cover eastern and northern regions
 Local courier: Dropsites may agree to send and
receive materials for a group of nearby libraries,
using the dropsite as the primary address (“forward
to” or “attention”)
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Courier program & local shuttles
Dropsite A
Dropsite B
Dropsite C
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Information on the web
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www.orbiscascade.org/courier
Dropsites: address, schedule
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www.orbiscascade.org/courier
List of Dropsites
Dropsites
libraries
participating
through a Dropsite
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Procedures: packaging
 the package
 size
 sealing
 multiple items
 would you ship
it this way?
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Packaging. If you use envelopes and boxes:
protect materials
•packing
•padding
•appropriate size
protect people
•weight
•staples
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Packaging. If you use courier bags:
prevent slipping,
squishing,
torn pages, and
worn bindings
pack books spine-to-spine, or
spine to bottom of bag
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Packaging. If you ship non-book items in courier
bags:
prevent
broken
plastic cases
pack items in a bubble envelope
or padded container
before putting them in the bag
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Labels: available on the web
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Labeling
TO a forwarding site: in “Attention”
FROM a forwarding site: below “From”
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Procedures: Manifests
“Shipping record
forms”: key
elements


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Date
Destination(s)
Number of
packages
Purpose:
 library: track shipments, other purposes
 Alliance: track volume and shipping patterns
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Procedures: reporting problems
www.orbiscascade.org/courier/prob_rept.html
 courier hasn’t
shown up?
 call Senvoy
Operations
 courier
hasn’t shown
up?
office right away
 also notify the
Alliance e-mail
 other problems?
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Procedures: claims
 documentation
 damaged or
missing? at
what point?
 checking for
missing items
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Member-to-member
 courier status
 have you seen
my package?
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Member-to-member
dropsite news
from the
Alliance office
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Special notes
 new: Web pages
 new: Problem report form
 emphasizing Dropsite contact role
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New! service option
 new! service option coming:
2 or 3 days a week
What do you need?
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New! courier bags
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