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MOM 2005 and System
Center Operations Manager
2007 Technical Drilldown
Vlad Joanovic
Program Manager
Operations & Service Management
Microsoft Corporation
Agenda
What’s new in MOM 2005
MOM 2005 SP1
Exchange SLA scorecard
Partner MPs and Connectors
Web sites and Services Management
Pack
Operations Manager 2007
Feature Overview
Service Orientated Monitoring
Reporting in Operations Manager 2007
MOM 2005 SP1 Contents
Broader OS and Database support
Support for Windows Server 2003 SP1 and SQL
2000 SP4
Support on x64 platforms
Prepared for Windows Server 2003 R2 and
SQL 2005
Customer requested features enhancements
Support for disjoint namespaces with
mutual authentication
Support for NetBIOS names containing dot
Improved robustness of heart beating and MCF
Improvements to DTS algorithms
Slow links caused communication problems:
(KB 885416)
MOM 2005 SP1
MOM 2005 SP1 released: August 2005
Web download upgrade
Shipping product updated to SP1
English, French, German and Japanese
Increased localization: October 2005
Italian
Spanish
Korean
Simplified Chinese
Traditional Chinese
SQL 2005 Support
Announcing: MOM 2005 SP1 supports SQL 2005
 See KB 917615
KB 913812: Installing .NET Framework 2.0 blocks AD
computer discovery
KB 913801: Potential higher latency in OnePoint database and
deadlocks if profiling
KB 915785: Some reports can give “There is an error in XML
document” with SQL Server 2005 Reporting Services
64 bit SQL 2005 and MOM 2005:
OpsMgr 2005 SP1 server and reporting setup does not support 64
bit SQL 2005 (x64 or ia64 hardware)
32 bit SQL installed on x64 hardware is ok
Reports:
Updating several Management Packs due to more stringent SRS
2005 schema validation  always get MPs from web site
Improved Long Term Reporting
Summary Reporting Pack
Goals:
Improve the execution time of MOM 2005 Reports
Reduce the storage requirements for long term
performance trend data
Solution:
Keep raw perf, event and alert data for 3-4 months
Aggregate performance and alert data for IT operations
trending analysis
Aggregate data = 1.5% of raw data size
65% data size reduction:
12 months raw data
12 months aggregate data
+ 4 months raw data
Summary Reporting Pack
Reports in the Summary Reporting Pack:
Active Directory (4)
Exchange (16)
Disk Usage
IMAP4 Usage
Information Store Usage
Mailbox Store Usage
MTA Usage
POP3 Usage
SMTP Usage
Web Mail Usage
Base OS Performance (2)
CPU, Memory, Disk
MOM 2005 (2)
Specific Performance Counter
Analysis (2)
Alerts (7)
Resolution Times
Number of Alerts
Number of Alerts Details
Summary Reporting Pack
Example: Base OS performance
Richer Data For Reporting
System Center Reporting Manager 2006
Data-warehouse and reporting solution
Helps IT and Business Managers
Better deliver and support corporate decision-making
Improve quality of service provided
Better manage IT resources
Combines data from
SMS 2003
Multiple MOM 2005 management groups
Active Directory for business context data
Ships with a MOM management pack to manage
SCRM 2006
Power User Tools
MOM 2005 Resource Kit 2
Updated MOM 2005 resource kit released Feb 2006
Includes 7 new tools
Alert to RSS Utility
DAS Role Update Utility
Computer Group Hierarchy Utility
Console Scope Utility
Management Group Utility
OpsMgr Remote Pre-requisite Checker
Response Test Utility
Contents
Documentation
Database SQL scripts
26 tools in all – many have been updated for OpsMgr 2005 SP1
MP Wizard was issue fixed too
Continued Innovation: New
Management Packs
Management Packs are required for every
Windows Server System product release
28 Management Packs released/updated by Microsoft
since last MMS
SQL 2005
Biztalk 2006
Web Sites and Services
Exchange 2003 SP2
Live Communication Server 2005 SP1
Communicator Web Access 2005
Speech Server 2004 R2
Windows 2003 R2: Updates for new/updated components (ADFS,
FRS, file system, IPMI…) in progress
Exchange SLA Scorecard
Availability and Service Level Agreement
reports based for Exchange
Aggregates OpsMgr event and
performance data
Roles up availability by Exchange server
role enterprise wide
Configure your SLA target metrics
 Actual availability versus SLA target
Exchange SLA Scorecard
Examples
Planned vs. Unplanned
UnPlanned
48%
Planned
52%
Unplanned Downtime Analysis
App-Exchange
2000, 6% App-Windows
2003, 12%
Unknown, 33%
Network-DNS
External, 4%
Network-LAN,
25%
Storage, 15%
Network-WAN, 5%
More Than Microsoft
Partner Ecosystem
Management Pack and
connector catalogs
30 different partners offering 115 OpsMgr
2005 management packs and solutions
9 different partners offering 34
product connectors
Our request to you
Continue asking for management packs from
your vendors
Let us know what and how you want to
connect MOM to your enterprise
Recent Partner MPs
1E
DeskMon - lightweight desktop
monitoring by combining SMS
and MOM
AppSense
Desktop Security Monitor
Citrix
Citrix MetaFrame XP MP
eXc Software
Virtual Agent for Novell, Cisco,
IBM AIX, ATAboy2, TrendMicro,
ATAboy2, IronPort, NetBotz,
ProofPoint
HP
HP StorageWorks MP
iConclude
iConclude repair MP
JalaSoft
SMP for HP Procurve Switches,
Linux Servers
Netuitive
Netuitive SI
Secure Vantage Technologies
System Controls MP
Silect
MP Studio Express,
Professional
Unisys
Server Sentinel
VERITAS
VERITAS Storage Foundation
for Windows
Recent Partner Connectors
Engyro
OpsMgr to Remedy ARS
OpsMgr to Tivoli T/EC
OpsMgr to HP Openview
OpsMgr Universal Product Connector
OpsMgr to FrontRange HEAT
eXc Software
Nagios
Remedy ARS Connector
Lambert Consulting
OpsMgr-CRM Connector for Microsoft Dynamics 3.0
Web Sites and Services
Management Pack
Web Sites & Services MP
Monitor availability and performance of
Web Sites and Web Services
Perform HTTP requests against the
monitored applications
(synthetic transactions)
Collect and alert on availability and
performance metrics
Build SLA reports based on collected
metrics
Synthetic Transactions
Introduction
Transaction
Business process or operation such as order
processing or inventory lookup
Synthetic Transaction
Surrogate, fake, or test transactions created
by performance management solutions and
sent through the system
Great for monitoring application performance
from the client perspective
Architecture
MOM 2005 with Web Sites and Services MP
Management
Server
Console
Database
Configuration
Wizard
Agent
Agent
Managed
Code
Response
Web site
Agent
Managed
Code
Response
Managed
Code
Response
Web site
Concepts
Request Sequence
Container for individual HTTP requests (URLs and/or
Web pages)
Composed of a MOM rule and a Request Sequence
data file
Request Sequence data file
Created using the Configuration Wizard
Placed on BITS Server used by File Transfer
Response
Downloaded by MOM Agents to be processed by the
Managed Code Response
How To Monitor
Web pages and individual URLs
Web pages consist of base page and content
Images, Scripts, Style sheets, Frames, Links
Implicit content monitoring
Supply base page URL and choose type of
content to be monitored
Pros: no need to update the monitor when the
Web page content changes
Explicit content monitoring
Supply base page and content URLs
Pros: monitoring criteria can be set for each URL
How To Monitor
Web application transactions
Evaluate implications of the different
authentication mechanisms
Basic
Use Authorization header
Forms
Use request body
Domain (Windows Integrated)
Use MOM Action Account
Secure Request Sequence files and
communication channel if data is sensitive
How To Monitor
Web Service methods
A Web Service processes SOAP messages
HTTP is the preferred transport
Create requests from WSDL file for easy
authoring
Pick one or more Web Service methods and for a
sequence of method calls
Supply header and parameter values for each
method call if needed
Use content search criteria to validate presence
or absence of XML nodes in response
System Center
Operations Manager 2007
End-to-End
Service Monitoring
Best-of-Breed
for Windows
Increased
Efficiency
Integrated application, infrastructure and end user
perspective monitoring for end-to-end service
monitoring
Knowledge from the Microsoft server, client and
application teams to accelerate problem resolution
Integrated, interoperable solution that improves
the operational efficiency of managing your IT
environment
Increased Efficiency
For the Operator
Single Operations Console with role
based security
Understand and easily locate
information with overview pages and
integrated search
For the Administrator
Leverages Active Directory for
discovery, user accounts, groups &
agent configuration
New self tuning thresholds adjust
alerting to business usage patterns
For the Author
Easier to use, customize, and author
reports
XML based MPs with versioning
Improve time to value and reduce IT management complexity
Best of Breed for Windows
Easily resolve problems with
knowledge, views,
dashboards and inline tasks
Personalization your
monitoring via My Workspace
Proactive problem
management of crash and
hang data via Agentless
Exception Monitoring
Windows Client utilization,
reliability, and error
monitoring of Vista, XP, and
the Office suite
Audit collection service
efficiently archives security
event logs
Accelerate problem resolution and reduce the TCO of Windows environment
Operations Console
Knowledge Driven Management
Knowledge is fundamental to OpsMgr 2007 &
the Dynamic Systems Initiative
We know knowledge can be found
In documentation
On white boards
On napkins
We know people have knowledge
Application Developer
IT Professional
Information Worker
Capture Knowledge
Through Models
Models
Put knowledge in a structure that software can act
upon
Represented in XML
Rich Relationships
Application Structure
Models are based on the Systems Definition
Model (SDM) schema
Core Technology to the Windows platform
Core to System Center products
Basic Health Model Of An Entity
Overall
Health
SQL SVR
Entity
Service
Availability
Health
Windows Service
State
Performance
Health
Security
Health
Configuration
Health
Monitors
Basic Model - Distributed Application Structure
“Messaging”
Health Models
End to End Service Monitoring
Monitor the health of
distributed applications
all the way down to
hardware level
Synthetic transactions to
monitor end user
perspective
Easy to use distributed
application templates
and Designer for
creating management
packs
Improve the service levels of packaged and Line of Business applications
Monitoring Services
Console Integration
All objects can be
reported on
The object context)
is passed to the
report
Console Integration
Reporting Space
Allows launching
reports and
ReportBuilder.
•Knowledge on the
report
•What the report is
about
•the intention of the
report
•Samples how to
use it
•what rules it
depends on
•Support for
scheduling reports
and saving a
parameter selection
as a favorite report
in
My Workspace
Console Integration
Report Viewer Control
Smart Parameter
Header
help Users with
the selection of
their Parameters
Custom Controls
can be plugged in
to optimize the
parameter
selection before
running the report
Removing a
control
allows to control
which parameters
the User can
supply
Report interaction
Global Actions
allows User to launch
•other reports
•tasks
•console views
Have a context of all
data in the report
Detail Actions
take the context of
the object in the line
they are started from
What reports?
Architecture
• Full Console Integration
using the ReportViewer Control
• Security Integration with OpsMgr security
• Management Server writes collected data
directly to the Warehouse
(no latency, no more DTS)
Warehouse
• has datasets per data type that have
automated aggregation, grooming
and optimization
• supports multiple Management groups
Reports
• have Smart Parameter headers
• have awesome chart control
• are generic and reusable
Management Pack
• reports, their dependencies and localization are contained in the MP
• MP has control which data goes to the operational DB, the Warehouse or to both
MOM 2005 to OpsMgr 2007
Reports
MOM 2005 reports are not compatible to
OpsMgr 2007
Underlying schema is too different
MOM 2005 report mostly off raw data while 2007 report off
aggregated data
2007 reports provide parity with 2005 reports and add
flexibility to make them reusable – you will find that a lot
of your reports can be done with the “Generic reports”.
If you have custom reports – How did you build them?
On the SDK views
On the SC_ views
MOM 2005 to OpsMgr 2007
Data Warehouse Migration
A really hot topic: we talk about Warehouses
larger than 2 Terabyte in some cases. > 80% of
the data is performance data
Investigating migration of performance data only
for discovered objects
Possibly through a Resource Kit Tool (post RTM)
This is addressing the major picture of reporting:
119 MOM 2005 reports are about performance.
Performance migration will allow a Customer to
use the new reports with the old data, use the
new aggregations
Integrated reporting
System Center
Operations Manager 2007
Timeline
Beta 2
June 2006
RC
Q4 CY2006
RTM Q406
GA Jan. 07
Over 7,000 Beta Testers
24 TAP and 100+ RDP Customers around the world
41 TAP Partners working on MPs, connectors, and extensions
Key solutions for SQL 2005, Vista, Office, and Exchange
Microsoft IT deployment to 6,500 servers and 20,000 desktops
by RTM
Sign up for the Beta at http://www.microsoft.com/opsmgr/
Summary
MOM 2005 is a proven product to help you
monitor your windows and Microsoft IT data
center
Apply knowledge from experts
Reduce unplanned downtime
Operations Manager 2007 is building upon
MOM 2005 feature set to make monitoring
more aligned with your business
Understand how MOM 2005 today or OpsMgr
2007 soon can help you optimize your
infrastructure
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
Extra Slides
Synthetic Transactions
With MOM 2005
Rules triggered by timed-providers which in turn
run a response
Scripts
Managed Code Responses
Executables
Other uses of synthetic transactions
Active Directory MP
Exchange MP
MOM MP
SQL MP
Windows DFS MP
Synthetic Transactions
Deployment
MOM Agent co-located with
managed application
Typical deployment in a
MOM environment
Synthetic transactions execute
on the local machine
Exercise application functionality
Do not include network latency
DB
Synthetic Transactions
Deployment
DB
MOM Agent remote from
managed application
Typical synthetic transactions
deployment
Synthetic transactions execute
off the local machine
Exercise application functionality
Include network latency time
Better representation of client
experience