Transcript Online Training PowerPoint - Johnstone DS`s Real

DST Online Training
This session covers a range of
topics relating to the DST Web
Initiative. We are showing
what we use and what is
available for you to use.
Sept. 25, 2004
Class Agenda

Communicate the DST Web Initiative
Goal/Vision
– Importance of Web components to DST
Train on how to take advantage of the
DST Support Portal
 DSTDocs

– SOAK Project Overview

Looking ahead
DST Web Initiative
DST Web Initiative
eCommerce
JSWebtore
DST Site
dst.sitemax.com
DST Support Site
DST Docs
dstdocs.sitmax.com
DST
Customer Support Site
SOAK Project
Searchable Online Knowledgebase
DST Support Desk

Overview and Importance to DST
– Tracking
– Efficiencies
– 0/50/100 Rule
2968 jobs created by DST YTD
 926 jobs created YTD by stores
 Avg over 22 jobs completed daily

Customer Components

DST Customer Support Desk
•DST Site http://dst.sitemax.com
•DST Docs Site http://dstdocs.sitemax.com
DST Support Portal
 Location
– www.myjohnstone.com/dst
– Login
Site Components
–Welcome
–My Profile
–Job Creation
–Job Tracking
–Job Editing
–Knowledgebase
–Other Resources
Login
Username
is first letter of first name
plus your last name. EX: JDOBYNS

Password is
DST + store#
EX: DST123
Support Site Breakdown
•Welcome
•My Support Issues
•Request Support
•My Profile
•Knowledgebase
•FAQ
•Other Resources
My Profile
Update and/or
maintain your
user profile
(including
company info)
Job Creation
Help us help you!
 Less is _NOT_ more!!! More is more!
 Required field

– Description of problem
– Menu path
– Job type
Request Support
Required Info-Must
select support type
Required Info-Must
provide description of
problem. Please
provide as much detail
as possible.
Required Info –Must
have a menu path
entered.
Request Support
Very Helpful to
reproduce your
results
OK, we know its
wrong, but what
makes you think it is
wrong?
Detailed Error
messages are good
too.
Job Tracking

Open Jobs
Job Tracking

Resolved Jobs
– Job#
– Category
– Status
Job Editing
Update your own jobs instead of
creating new jobs in order to update
existing.
 Just open, type and post!

Click on
a job to
open
Job Editing
View Audit
trail here
Add Audits
here
Post it by
clicking
here
Job Editing

Upload and attach documents to a job
•Open job
•Click Browse to
find your
document
•Click upload to
attach to job
Knowledgebase




Most popular help
articles displayed
Browse the categories
Click on the questions
to view the FAQ’s
Try the doc link for
detailed docs*.
*being updated weekly
Knowledgebase
Sample FAQ
 Real-Time FAQ

Knowledgebase


FAQ Categorical
Breakdown
Link to online
documentation
Other Resources


Links for DST
Hardware
– Printers
– Equip. Ordering

Software
– AccuTerm
Ordering
Integration
Welcome Screen
 Help Screen
 Other Resources
 Sample Store Sites

– Jacksonville, Waterloo and Detroit in-house sites
DSTDocs

SOAK Project overview
– Searchable Online Accessible Knowledgebase
– Moving all DST documentation from off-line formats to
online.
– Centralized doc processes

Version Control
– Integrate off-line help with online docs
– Searchable
– Sharing the knowledge
DSTDocs

http://dstdocs.sitemax.com
DSTDocs

Buyback
Process
DSTDocs

Parameters
DSTDocs

Searchable
docs
DST Site

Project Updates
– EX: Sig Cap




Monthly Bulletins
Annual Mtg Info
Upgrade Info
Important DST Info
DST Site

Searchable
Future
Foundation Review
 FAQ’s Growth
 Documentation Growth

Thank you for coming!
Jeff Dobyns
 Email:
[email protected]
 Phone: 503.419.9016
