Transcript WWW Management Issues

WWW Management Issues
Parallel Session as part of
UKOLN/Netskills Institutional Web
Management, University of
Newcastle 1998
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The working parties
• Information Flow
• Acceptable Use Policies
• Supporting the Information Providers
• Promoting the Service
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Information Flow issues
• All publications / data are associated with
people and processes
• Who has the “big picture”?
• Participants and processes cross traditional
administrative boundaries within UK HE.
• There is no 1:1 correlation between
audience, product and providers.
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Information Flow - Issues (2)
• If you structure your site according to
internal administrative structure - what do
you do when it changes?
• Is it a good model anyway even if it doesn't
change?
• Is anyone interested in your internal
structure?
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Information Flow - hot tips
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Audit data and publications
Analyse the results
Use a document management system
Use metadata
Prioritise key data at each level
Conceptual upper levels to Web Site with
customisable tours
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Information Flow - hot tips (2)
• Get management involved (:-) not that
you’ve heard that before!!
• Raise awareness of people and process
• Document and publish (where possible) the
major players and processes.
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AUP Issues
• Liability - key issue
• Control of servers (unofficial)
• The Acceptable Use Policy
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AUP - Hot Tips
• Show that you are aware and active by
having rules/guidelines and publicise these
• If you become aware of a problem, take
action to address it
• Trademark logos
• Involve students’ union
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Supporting the I.P.s - issues
• Web authoring
• Resources
• Lack of management involvement
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Supporting the I.P.s - Hot Tips
• GET A GOOD TOOL with web
management facilities - e.g. MS
FrontPage98
• Anticipate demand
• Encourage pilot projects - work with the
pioneers.
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Promoting the Service - Issues
• Backing of senior management
• Fear of new technology
• Change of culture
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Promoting the Service - Hot Tips
• Get sales pitch right at each level.
• Decide on level of skills required and
promote accordingly
• Must have management backing
• Emphasise rewards
• Publicise success stories
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Summary of On-going Work
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Standardised metadata for UK HE
Legal advice sought by JISC
Model AUP from JISC or UCISA
Chest deals for training and evaluation
TQA and e-publishing recognition
More webmaster training
Measures of effectiveness and market
More web tools research and online training.
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