Transcript DIGITAL REFERENCE - University of South Africa

REFERENCE SERVICE OF THE
FUTURE
ELS TEN KROODEN
UNISA LIBRARY
THE CHALLENGE: to provide a
 RELEVANT
 REFERENCE
 SERVICE
to a
 DIGITALLY-SAVVY GENERATION
DIGITAL REFERENCE
SERVICE : Definition
A reference service initiated electronically,
often in real-time using computers or
other technological tools to access the
Internet
Digital reference




Asynchronous communication
Synchronous /real-time communication
VoIP
Collaborative DRS
Characteristics of the NetGen





Immediacy
Interactivity
Mobility
Personalization
in addition – multitasking; multimedia
Websites they use:
“SA wakes up to Web 2.0”
Social networking/
the Read/ Write Web
 Wikipedia
 RSS Feeds
 Blogs
 Social bookmarking/ tagging
How can we apply this
to a DRS?
Become a Librarian 2.0
Promote digital reference
 Increase real-time online communication
 Use relevant technology
 Introduce roving reference work
Train!
 Yourself! Be alert to new TRENDS in
Libraries
Technology
Science
 Your users – at EVERY opportunity!
“May you live in
interesting times”
Presented by Els ten Krooden
[email protected]
2007 Annual Research Symposium :
New trends in the LIS environment
3 May 2007