Transcript Slide 1

Technology Basics
Fall 2007
Help Desk
Method 1
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Call the Help Desk at (718) 935-5100. When you
call you will get the following menu:
Help Desk Menu
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Touch tone phone menu-options
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You are calling for a password reset  press 1
You need assistance with the ARIS application  press 2
You are calling for hardware, software or applications
assistance  press 3
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You are calling for a problem with a workstation, printer,
internet connection or establishing a mainframe connection 
press 1
You are calling for a problem with ATS, CAP and RMDS
applications including CAP and RMDS security access  press
2
You are calling with a problem with Microsoft Outlook,
Microsoft Office or with a blackberry device  press 3
You have a problem with iTeach/iLearn equipment  press 4
Method 2
You can open a ticket by going to the
following URL:
http://magic75.nycenet.edu/SelfSupport/
Outlook
How to Request New Accounts
Method 1
Contact the Help Desk
 Phone: (718) 935-5100
 Web:
http://magic75.nycenet.edu/SelfSupport/
Method 2

Call the Applications Support Liaisons
Hotline at (212) 356-3830. You will
need to provide the following
information:
First name
 Last name
 School DBN
 School phone number
 File number
 Employee ID number (reference number
on pay stub)
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Outlook
How to Request a Password Reset
Method 1
Contact the Help Desk
 Phone: (718) 935-5100
 Web:
http://magic75.nycenet.edu/SelfSupport/
Method 2

Call the Application Support Liaisons
Hotline at (212) 356-3830 for
assistance. You will need to provide
the following information:
First name
 Last name
 Outlook alias
 File number
 Employee ID number (reference number
on pay stub)

Disposal Of Obsolete
Computer Equipment
Division of Financial Operations
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The DOE’s Standard Operating
Procedures Manual (SOPM) details
procedures for disposal of
equipment located in schools and
administrative offices.
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Refer to:
http://dfoapps.nycenet.edu/SOP/Defaul
t.aspx?c=1114
Left-click on 3.10 How to Dispose of
Obsolete Computer Equipment
Located in Schools and
Administrative Offices.
Useful URLs
DOE Intranet
http://www.nycboe.net/
To Update School Information
on the DOE web site
http://www.nycboe.net/applications/lcg
ms/RequestForm.aspx
To Block/Unblock Web Sites
http://www.nycboe.net/offices/diit/sws/
To access the Online e-FAMIS
Catalog
https://dfoforms.nycenet.edu/ecatalog/
To access the Dell Managed
Services Portal
http://www.managedservices.nycenet.edu/
To access the Internet
Acceptable Use Policy
http://schools.nyc.gov/Administration/Offices/Financ
eandAdministration/DIIT/Departments/WebServices/
iaup/default.htm
To access information regarding Email for Teachers
http://schools.nyc.gov/Administration/Offices/Financ
eandAdministration/DIIT/Departments/Email/Teacher
Outlook/default.htm
Teacher E-mail Information
http://schools.nyc.gov/Administration/Offices/Financ
eandAdministration/DIIT/Departments/Email/Teacher
Outlook/teacheremail.htm
E-mail Acceptable Use Policy
http://schools.nyc.gov/Administration/Offices/Financ
eandAdministration/DIIT/Departments/Email/Docum
entationFAQs/EmailAUP.htm
FAMIS Exception Process
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http://schools.nyc.gov/offices/DCP/MostP
opularClicks/exceptions.html
Users must include in the notepad an
explanation of the functionality which the
requested hardware can provide but
which the contracted hardware cannot.
Contact Information
Fayvian Lee
Borough IT Manager, Manhattan
Office: (212) 356-3861
E-mail: [email protected]