Transcript 100% - Joint Office of Gas Transporters

User Pays User Committee
16th February 2010
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Agenda
 Minutes & Actions from previous meeting
 Agency Charging Statement Update
 Change Management
 Change Proposal Update
 Modification Update
 Operational Updates
 AOB
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Agency Charging Statement
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ACS Update
 Joint Office website has been updated new location for
current ACS http://gasgovernance.co.uk/liveacs
 Any questions on process please contact;
 [email protected]
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Agency Charging Statement
Revision for 1st April 2010
Objectives
 Set ACS Prices for 1st April 2010
 Summary of the ACS Annual Report
 Costs for this year 2009/10 and next
 Demand forecasts
 2009/10 forecast financial performance
 2010/11 forecast financial performance
 ACS price changes for 1st April 10
 Timeline
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What have we done?
 Updated forecasts
 Revised demand forecasts for 2010/11 based on actual service usage
& customer updates
 Reviewed cost forecasts in light of actual costs and forecast demand
for service provision for 2009/10 and next year including a forecast of
efficiencies
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Annual Report in Summary:
Forecast Costs
 Forecast cost of User Pays service provision
 2009/2010 - £3.02 million
 2010/2011 - £2.79 million
 Costs have been able to be reduced by £230,000 due to
increased efficiencies
 This represents a 10% reduction in real terms
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Annual Report in Summary:
Updated Demand Forecast for User Pays Services
 Review of demand forecast took into account
 Actual use to date
 Updated customer forecasts
 For ad-hoc services historical data was used to create a trend
 Results




IAD demand is 21,000 accounts
Telephone services are broadly similar to the previous year
Email reporting usage continues to decline
USRV resolution is lower than originally anticipated
 Demand forecast table updated with new demand volumes,
published as Appendix 2 of the ACS and included in the
Review Report
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ACS Prices
 Prices continue to be set in accordance with the charging
methodology set out in the approved ACS
 Prices are a direct relationship between the cost of providing
the service and demand plus a margin (6% as agreed by
Ofgem)
 There are price changes in the 2010/11 ACS
 Overall the majority of customers will see their monthly User
Pays invoice fall (based on December 09 demand levels)
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ACS Prices – IAD and Telephone
 IAD
 Proposed monthly charge £6.25 per account
 Reduction against the annual average charge this year of £7.93
 The reduction has been achieved through a combination of increased
efficiencies, insourcing helpdesk activities and increased demand
 Telephone Enquiries
 The proposal is to increase prices for all the telephone bands
 This is reflective of an increase in associated costs (both people and
system support), however these have been kept to a minimum
 For example; Band B (the most popular band) will increase to £2,520
or £2.52 per call
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ACS Prices – Email Reporting and SARs
 Email Reporting
 There has been a continuing decrease in demand for this service
which has resulted in the unit price increasing
 The new price for the report for less than 1,000 MPRNs is £218
 The new price for the report for greater than 1,000 MPRNs is £321
 Shipper Agreed Reads (SARs)
 Customer demand has shifted away from email and facsimile to the
electronic U01 file
 U01 file prices remain at 2009/10 level
 Email and facsimile new prices are £2 and £7 respectively
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ACS Prices – Must Reads and USRV Resolution
Service
 Must Reads
 To be confirmed
 USRV Resolution (MOD 192 service)
 The new price is £53 for a desk top resolution
 The new price is between £99 and £105 for a desk top and site visit
resolution (depending on Network)
 Costs have reduced to reflect fall in demand but a core level of staffing
is still required
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ACS Prices – M Number DVD, Portfolio Reporting,
User Admission and AQ Enquiry
 The following services are seeing the first price increase in
two years
 Increases are due to inflationary pressures (both people and
system costs)
 The new M Number DVD price will be £1,400 for 4 DVDs
 All Portfolio reports have a new price e.g. the Annual Asset Portfolio is
£1,500 pa, the Query Management Standards of Service is £252 for
12 reports
 The new AQ Enquiries price is 2 pence
 The new User Admission price is £4,130
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Updated Revenue Forecast 09/10 and 10/11
2009/10
2010/11
£millions
Revenue
Cost
Profit
Return
£millions
3.2
Revenue
3.02
Cost
0.18
Profit
6%
Return
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2.98
2.79
0.19
6%
Timeline for the ACS Review
 Draft revised ACS and Review Report published on 8th
February, presented to customers at the 16th February UPUG
meeting
 Customers’ formal comments requested by 22nd February to
[email protected]
 Review Report, revised ACS and customer responses to
Ofgem on 1st March
 New prices effective from 1st April , assuming Ofgem do not
veto proposal
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Change Management
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Update on Change Process
 UPCO002 - IAD Last Access Report
 Business Evaluation Report (BER)
 Next Steps
 Updated Timeline
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Modification Update
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Modifications identified as potential User Pays
 0209 – Rolling AQ
 0231 – Changes to the Reasonable Endeavours Scheme to better
incentivise the detection of Theft
 0246B – Quarterly NTS Entry Capacity User Commitment
 0248 – Meter Reading Replacement
 0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points
 0255 – Publication of Objection Rates for LSP Supply Points
 0263 – Enabling the Assignment of a Partial Quantity of Registered NTS
Exit (Flat) Capacity
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Modifications identified as potential User Pays

0270 – Aggregated monthly Reconciliation for Smart Meters

0271 – Amendment to the SSP – provisional LSP- SSP Amendment Rules

0272 – Review of Mod 640 Validation Arrangements for when a Change of Shipper has
occurred

0274 – Creation of a National Revenue Protection Service

0276 – Alternative User Pays approach to – UNC Modification Proposal 0263 - Enabling the
Assignment of a Partial Quantity of Registered NTS Exit (Flat) Capacity

0277 – Creation of Incentives for the Detection of Theft of Gas (Supplier Energy Theft
Scheme)

0279 – Improving the availability of meter read history and asset information

0282 – Introduction of a process to manage Long Term Vacant Sites
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Operational Update
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Telephone Service Line
Service
Availability
No of calls
Call
answering
(target 95% availability)
(target 90% within
30 seconds)
January
22,852
100%
92%
December
18,380
96.65%
90%
November
26,157
100%
92%
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IAD Service Line
Availability
Number of Accounts
(Target 97% availability during
core hours)
January
21,000
100%
December
21,000
100%
November
20,500
99.58%
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Email Report Service Line
No. of email reports
Performance
(2 and 5 business days)
January
62
100%
December
73
100%
November
96
100%
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Portfolio Reports
Reports sent in the month
January
110
December
110
November
110
Performance standard
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AQ Enquiries
Number of AQ
Enquiries processed
Performance
(Target process by end of second
Business Day)
January
5,808
100%
December
3,867
100%
November
18,288
100%
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IAD Account Transaction Volumes
Accounts Created
Bulk Password Resets
(normal process)
Number
Within 10 days
Number
Requested
Completed within
Month
January’10
462
100%
0
0
December’09
1043
100%
0
0
November’09
537
100%
0
0
October’09
678
100%
0
0
September’09
729
100%
282
282
August’09
703
100%
115
115
July’09
669
100%
84
84
June’09
727
100%
78
78
May’09
621
100%
192
192
April’09
730
100%
0
0
March’09
1009
99.8%
258
258
February’09
1200
82%
134
187
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IAD Account – Deletion volumes
Accounts Deleted
(normal process)
Number
Within 10 days
January
247
100%
December
234
100%
November
93
100%
Comments
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AOB
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IAD Password reset process
 Existing online functionality allows password retrieval/reset
 With effect from 1st April 2010 change to ‘support’ process
 LSO/DLSO able to direct requests via e-mail to xoserve
([email protected])
 xoserve will provide reset details to LSO/DLSO via e-mail
 Subject to acceptance we will communicate with;
 Contract Managers
 Authorised Signatories
 Local Security Officers (LSO’s)
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