Transcript EAST KENT HOSPITALS UNIVERSITY NHS FOUNDATION TRUST

RHEUMATOLOGY NURSING TEAM
30th May 2012
Evaluating and improving a Nurse Led Advice Line for
Rheumatology Patients and relevant Healthcare
Professionals
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Team of 5.6 wte CNS
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Advice Line – 250 Hits Per Week
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10 Hours Work
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Not Funded
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Activity not Recorded
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Highly Interventional
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Rescue Work
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Potential Reduction Of Nursing Resource
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Lack of Clarity re CNS Role
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Complex Drug Regimes
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Change in GP Approach
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Commissioning & Competition
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Stakeholder evaluation to identify claims, concerns and
issues of the different stakeholder groups
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A number of action cycles guided by an action research
approach using practice development as an
intervention
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Service users, GPs & AHPs who have used the service
within a designated 3 month period
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The service providers
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Other stakeholders including Trust Managers
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Minimum 8 groups in total
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Voluntary participation following information
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Facilitated by academic researcher
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Groups will be recorded
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Telephone interviews offered
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Data collected anonymised
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Data Qualitatively Analysed by Project Supervisor &
CNS Team to Identify Themes/Differences
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Identify Priority Actions
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CNS Supported through Active Learning to Lead
Action Cycles Using Principles of Practice
Development
EKHUT Corporate Objectives:
 Improve Clinical Outcomes, Patient Safety, Patient
Satisfaction & Efficiency
 Include Service Users
 Make best use of Information & Communication
Technology
 Improve Education, Training & Research
Capacity/Capability
 Promote, Protect and Improve the Public Health
of Kent Residents
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Time
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Maintaining Team Motivation
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Availability of Facilitator
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Invisibility of the Value/Impact of Nurse Led Initiatives
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Work together & with our Patients
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Academic Recognition
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Trust Recognition
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Evidence of Benefit to Patients
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Demonstrate Cost Effectiveness
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Improve on our Current Service