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Year To Date Calls Answered 20000 17500 15000 12500 10000 7500 5000 2500 0 Apr May Jun Jul Aug Sep Level 1 Oct Level 2 Nov Dec Jan Feb Mar Max Wait Time Calls Answered 70 25 60 20 15 40 Seconds Minutes 50 30 10 20 5 10 0 0 Apr May Jun Jul Aug Sep Level 2 Oct Average Nov Dec Jan Feb Mar Year To Date Calls Abandoned level 2 4000 20% 18.73% 18% 3500 16% 3000 14% 2500 Volume 12% 11.03% 2000 10% 8% 7.79% 7.59% 1500 6% 1000 4% 500 2.44% 2% 0 0% Apr May Jun Jul Aug Sep Total Aban Oct Nov Aban in 30 % Aban Dec Jan Feb Mar Year To Date Service Level % Levels 1 & 2 100 90 80 70 60 50 40 30 20 10 0 Apr May Jun Jul Aug Sep Level 1 Oct Nov Level 2 Dec Jan Feb Mar Incident Category Breakdown September 2006 Abandoned Vehicle Road lighting Noise related Harassing & Intimidation Graffiti Fly Tipping Drunk rowdy Drug related Damage to Property 0 500 1000 1500 2000 2500 Out of Scope Calls – 3,345 3000 3500 Service Requests created per Partner- September Winchester Test Valley Southampton Rushmoor Portsmouth New Forest Isle Of Wight Hants CC Havant Hart Gosport Fareham East Hants Eastleigh Basingstoke 0 200 400 600 800 1000 1200 Customer Questionnaire Question 1 If the 101 Service was not available to you to report the issue that you have phoned about today, who if anybody would you have contacted ? Phone 999 17.84% Contact Local Police Station 86 17.23% Call into Police Station 29 5.81% Phone Local Council 20 4.01% 89 499 People Surveyed Contact 0845 143 28.66% Police Officer in Street 7 1.40% Customer Questionnaire Question 2 Where did you hear about the 101 number that prompted your call today Newspapers & Magazines 51 10.32% Television & Radio 77 15.59% Websites 6 1.21% Word of Mouth Leaflets 105 129 21.25% 26.11% Posters 17 3.44% Other 109 22.06% 494 People Surveyed Customer Satisfaction Survey Out of 100 Surveys 91% are Very Satisfied or Satisfied 52% Very Satisfied 39% Satisfied 3% Dissatisfied 6% Neither Satisfied Or Dissatisfied 0% Very Dissatisfied Police Deployment to 101 calls 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 June Deployed July Grade1 Aug Grade2 Sept Grade3