Transcript Presentation by John Conaghan, Carecall

Strengthening Resilience in
the Workplace
INTO Equality Conference 2013
John Conaghan
Customer Relationship Manager
Carecallwellbeing.ie
Emotional Resilience
“a set of conditions that allow individual adaptation to
different forms of adversity at different points in the life
course”.
“the capacity to cope with and become stronger as a result
of experiencing and dealing with difficult events”
Carecallwellbeing.ie
Good Emotional Resilience is Good for
Schools
Improve
Reduce
Staff health and wellbeing
Stress
Staff engagement and satisfaction
Sickness absence rates
Staff recruitment and retention
Staff turnover
Productivity
Recruitment costs
Health-related employee benefits
Liability cover
Litigation costs
Carecallwellbeing.ie
Emotional Resilience
Attitude
The “Well – Being Reservoir”
Work related stress
Carecallwellbeing.ie
The Role of Leadership
• Stability
• Clear Vision
• Communication
• Trust
Carecallwellbeing.ie
Background to Carecall
-
Founded in 1998
Fully owned by Niamh
Social Enterprise status
Largest EAP provider across Ireland –
460,000 lives covered plus 120,000 students
Over 100 clients including DES, ELBs, HSA,
IAFD, NICS, Local Gov Councils, HSCTs,
UTV, Kerry Foods, Bombardier, Michelin
Carecallwellbeing.ie
Employee Assistance Service
-
Independent
-
Self-referred
-
Confidential
-
Free service
Carecallwellbeing.ie
Employee Assistance Service
The Service - Overview
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Freephone 24 hour immediate telephone support
-
Structured face to face or telephone counselling
Carecallwellbeing.ie
Employee Assistance Service
Structured Telephone Support
-
Networked with 160 counsellors across Ireland
-
Best match of counsellors to issue
-
Structured counselling sessions:
- 4 x1 hour session model
Carecallwellbeing.ie
Your Personal Life
-
Bereavement
Caring for relatives
Family frictions
Childcare
Losing independence
Drug & alcohol abuse
Personal Crises
Ill health
Depression & anxiety
Discrimination
Divorce
Carecallwellbeing.ie
For free, confidential and
immediate support call
1800 411 057
It helps to talk.
Carecallwellbeing.ie