Transcript Call Center Services India: Overview

Call Center Services
India: Overview
Call Center Services
India: Overview
 Employment Opportunity: Supports 2.8 million people
 Annual Revenue: $11 billion (approx.)
 GDP Share: 1%
Call Center Services
India: Types
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Inbound Call Center Services
Outbound Call Center Services
Telemarketing Services
Technical Support Services
Inquiry Handling
Inbound Sales
Order Taking
CATI services
Call Center Services:
Positive Ground in India
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Large and educated workforce
Low-wage workforce benefits
Specialized call center outsourcing services
Time Zone Advantages
India's Policies
Latest Technology and High-end Infrastructure
Cost-effective call center services
India enjoys the confidence and trust of global organizations
Call Center Services
India: Top 10
Destinations
 Bangalore
 Mumbai
 Delhi (NCR)
 Chennai
 Hyderabad
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Pune
Chandigarh
Kolkata
Coimbatore
Jaipur
Call Center Services
India: Top 10
Competitors
 Manila (NCR) - Philippines (Southeast Asia)
 Cebu City - Philippines (Southeast Asia)
 Beijing - China (East Asia) San José - Costa Rica (Central
America)
 Shenzhen - China (East Asia)
 Dalian - China (East Asia)
 Ho Chi Minh City - Vietnam (South East Asia)
 Prague - Czech Republic (Eastern Europe)
 São Paulo - Brazil (South America)
 Kuala Lumpur - Malaysia (South East Asia)
Call Center Services
India: Key Differentiators
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Pricing
Infrastructure & Technology
Transition Process
Operational Transparency
Call Center Training Process
Outsourcing Call
Center Services to
India: Unique Value
Propositions
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Huge Cost Savings
Increased Profits
Need to Hire Less Resources
Decreased Administrative Hassles
Highly Skilled Personnel With high experience at Low Cost
Faster TAT and High-Quality Results
Considerations before
Outsourcing Call
Center Services
 Service hours of a call center
 Type of language support
 Types of clients a call center
can deal with
 Tenure in the industry
 Kind of talent and training
process
 Kind of support: Phone,
Email, Live Chat, etc.
 Strategy to ensure maximum
first-call-resolution
 Strategy to handle abandoned
calls
 Flexibility in terms of handling
growing customer base
 Data safety
 Compliance adherence
Goodbye!
Looking for Contact Center Services or Call
Management Solutions?
 Contact Fonebell Business Development Team
 Mob: +91 -9811441125
 Phone: 1800 3000 1127
 Email: [email protected]
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