Transcript international perspectives on information management

INTERNATIONAL
INFORMATION
MANAGEMENT
MD823
September 12, 2005
Topics for Tonight
• Welcome!
– Class introductions and objectives
• Course Overview
– Preview of core issues and themes for the semester
• Realities of global information management—people + policy +
security + risk + technology
• Role of policy and regulation – national and regional differences
• Security threats and the tension between security and privacy
• Emerging, debated and proven technologies
• National and regional comparison in how countries stack up in
terms of adopting and deploying new information technologies
– Overview of course schedule, readings and assignments
• Country assignments tonight—you will research and report on
your assigned country throughout the semester
• Regional group interaction and questions on assignments
– Wrap up
Challenges of Information Management
in a Networked & Global Economy
• Essential management information already ubiquitous and
growing exponentially in the typical organization
• Increasingly delivered in digital form and theoretically
available to all authorized parties (sometimes beyond that
through security lapses)
– Difficult/impossible to protect and control
• Information infrastructure typically outside of national
boundaries
– Internet, Wireless Networks
– Yet information distribution, storage and access (and sometimes
content) is often subject to both national regulation and international
standards
• This all requires up-to-date understanding of the larger
global context within which all types of enterprise
information must be managed today
Global Information Access And
Infrastructure Remains Uneven
• Average OECD country has
• 11 times the per capita income of a typical South
Asian country
• 40 times as many computers
• 146 times the number of mobile phones
• 1036 times the number of Internet hosts
Green= Most Highly Connected
Areas (Most Internet Nodes)
Availability of Internet
Hosts/Capita
But Internet Access Is Spreading..
What countries currently have the most Internet users?
(Rank in the top 15 worldwide)
Top 15 Countries in Internet Usage
Year-end
2004:
1. U.S.
Internet Users (#K)
Share %
185,550
19.86
2. China
99,800
10.68
3. Japan
78,050
8.35
4. Germany
41,880
4.48
5. India
36,970
3.96
6. UK
33,110
3.54
7. South Korea
31,670
3.39
8. Italy
25,530
2.73
9. France
25,470
2.73
10. Brazil
22,320
2.39
11. Russia
21,230
2.27
12. Canada
20,450
2.19
13. Mexico
13,880
1.49
14. Spain
13,440
1.44
15. Australia
13,010
1.39
Top 15 Countries
662,360
70.88
Worldwide Total
934,480
100
Source: Computer Industry Almanac
Reflected in the Online Population
by Language
And In How Online Content Has
Shifted (Web Sites By Language—1999)
Spanish
German
Unspecified
Japanese
English
Web Sites by Language -- 2004
Unspecified
Future Trends: 2010 Projections
USA
Worldwide
1. 250M Internet users
Over 1.8B Internet users
2.
Over 1.4B PCs in use
Over 200M PCs in use
3. 60% of workers use PCs at
home and at work
20% of workers use PCs
at home and at work
4. Over 450M mobile web
devices in use
Over 2.5B mobile web
devices in use
Source: eTForecasts
Outward Expansion
Communicating Devices: Millions Installed
6,000
5,000
4,000
Mobile
Entertainment
VoIP sets
Industrial/Auto
Toys/Appliances
3,000
2,000
1,000
Computers
0
2003
2004
2005
2006
Source: IDC 2004, GRO estimates
2007
2008
2009
2010
2011
2012
Core Themes for the Semester
• Strategies and Potential Benefits (and Risks) of
“Going Global” For All Types of Companies
• Information Security and Risk
• Balancing Privacy and Security
• Patents and IP Protection
– International Standards and competitive advantage
•
•
•
•
Smart Cards in Information Management
Digital Rights Management
3G and Worldwide Wireless
Country and Regional Information Infrastructure
The Role of National Policy and
Economy in Information
Management Decision Making
• Policy and regulatory environments
• Privacy and IP protection requirements
• Internet and wireless deployment and
security
• Support for new projects and product
initiatives
• Market and workforce levels
Re-Defining the Global
Corporation
• What does it take to “go global”?
• Measuring returns for the enterprise
– Role of the web and wireless communications
– Need for localization and local presence
– Measuring risk and ROI
• The impact on information management
• of global connectivity, offshoring and the
push to reach global markets--virtually
The Offshoring Pool
Talent vs. Labor Costs
College Enrollment (M)
16
14
12
Each marker
represents one
of 57 countries
10
8
6
4
2
0
-2
($5,000)
$5,000
$15,000
$25,000
$35,000
GDP per Capita
Source: IDC Galaxy database and UNESCO statistics, 2004
$45,000
The Offshoring Flow
College Enrollment (M)
16
14
12
10
8
6
4
2
0
25% more
college
students
-2
-$5,000
$5,000
$15,000
$25,000
GDP per Capita
$35,000
$45,000
Information Security and Risk
• Who is managing the security of enterprise
information in the global environment?
– What trade-offs are they making?
– Does that reflect best practices or best guesses?
– What are the most serious information security risks for
the “average” corporation
• Role of the US & other governments in enhancing
information security
– Impact on the private sector and the individual
• Guidelines for information risk assessment,
security best practices and policies
Can Privacy Survive in an
Insecure, Networked World?
• How important is privacy?
– What makes privacy an information management issue?
• Balance between individual privacy and external
threats
–
–
–
–
Who sets the boundaries?
Private sector stakes
Government roles and responsibilities
Can voluntary standards protect privacy?
• International differences: cultural and regulatory
– Global Privacy Seminar on October 17
• Privacy “hot spots” and issues by country
Intellectual Property Protection,
Patents and Standards
• Understanding the patent process and its
limits internationally
– What are the boundaries of IP protection?
– Pros and cons of aggressive patenting
– Who makes the most from patents
• International differences in patent policy
and enforcement
• International standards as competitive tools
Smart Cards: A Old Technology
--With New Relevance?
• International smart card technology foundations
and advances
• Where in the world smart cards have succeeded to
date
• New smart card roles in identity management,
biometrics, wireless communications, data
protection, and security
• Business drivers for smart card adoption
worldwide
Digital Rights Management and
Information Piracy
• Evaluating DRM technology and its implications
• Boundaries of individual and institutional
ownership
– Is digital “fair use” an oxymoron?
– Enforcement at the individual level
• Your gadgets are watching you
• DRM deployment worldwide
– Legal and policy issues
Worldwide Wireless
• Wireless adoption and 3G fundamentals
• Regional differences and adoption rates
• Mobile Commerce: applications and business
models from region to region
• Will mobile information and data overtake the
Internet?
– Why regional differences persist and how they will
influence the future of information management
Macroeconomic Shifts
 Demographics
 Globalization
 Policy
 Economy
 Technology
Sector Outlook
PCs: price wars, desktop
replacement, saturation
Servers: consolidation, major
swap-out ahead
Software: still dealing with
complexity; pockets of growth
Services: price pressure, projects
giving way to outsourcing
Telecom: wireless, wireless,
wireless
Yesterday’s Network
Today’s Network
Information Management Stakeholders
• Governments
– National, regional
• Policy groups
• Infrastructure providers
– Telcos, networks, IT giants
• Corporations
• Communities
• Citizens, consumers
We Are All Stakeholders in International Information Management—
From Policy Issues to Enterprise and Personal Best Practices