Fee Increase and Panel Questions

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Transcript Fee Increase and Panel Questions

The Economy
The Economy
Staff Panel
Stan Edde
Chief Operating Officer
The Economy
535 Portwall
Year of Change
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Got it covered:
Bigger building budget
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Unhappy
Surprise
• Transportation
• Food costs
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Higher
Food Cost
8¢/lb
13¢/lb
Potatoes
VAP: Value Added Processing
Economy
A The
Lot of
Potatoes
FY10 3.2M
FY11 3.5M
FY12 4.3M
The USDA
Economy
FY11
FY12
17M lbs
11M lbs
36% decrease
The Increases
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Fee
Starting July 2, 2012
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Handling
Fee
Non-protein
Protein
16¢/lb
19¢/lb
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Re-Stocking
Fee
$35
For orders not picked up
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Produce
VAP Fee
4¢/lb
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Special
Delivery Fee
$30
For drop-off
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Delivery
Fee
Up to 5 pallets
Up to 10 pallets
Up to 15 pallets
Up to 20 pallets
$75
$125
$165
$200
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Regular
Delivery Fee
Minimum 1,000 lbs
$60
(no change)
Base rate
Over 1,000 lbs
4¢/lb
$300
Maximum
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Less Than
National Allows
Feeding America
10¢/lb
Delivery fee ceiling
HFB
4¢/lb
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Thank
You
For being our partner
Your questions
and comments
Terence Franklin
Laurence Laliberte
Agency Services
Inventory
Steve Kirkpatrick
Albert Chambers
Controller
Transportation
Rodney Dickerson
Amy Ragan
Operations
Development
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Agency
Express
• Editing of submitted food orders
• Why is it so hard to get food orders to
go through the system without calling
and getting help from HFB staff?
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Quality
Control
• Bagging of rice and beans, flimsy bags
and inconsistent weights
• Paying for food with 1-yr expiration
dates.
• Kroger meat being 2 months after
expiration date.
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Quality
Control
• Why can't we get the supplies like we
used to? You don't know what to
order, you don't get what you ordered
anyway.
• When we receive "Best by Date" items
(Frozen+Boxed+Canned), what is the
"shelf" life or safe date range to
discard?
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Food
Fairs
• Dairy?
• Canned goods
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Customer
Service
• Better communication from food
bank agency personnel
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Customer
Service
• Needs to employ an outside firm to
survey agencies about whether the
HFB is effectively meeting its goals
of service to the agencies.
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Customer
Service
• Assist agencies in understanding the
monthly statement: debits and
credits
• Due to the credit limit, can we get
faster turnaround on invoices
• Agency monthly statements are not
coming in a timely fashion to stay
current with invoices.
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Customer
Service
• How can we get smaller amounts
than 500 lb pallets of produce?
• Personnel changes are constant on
the dock level. Inexperienced forklift
drivers create danger to staff,
agencies and volunteers. The only
constant is Ison! He is great.
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Customer
Service
• I miss the contact with agency
services. They are great; I just do
not see them enough.
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Inventory
• Availability of produce on the
shopping list
• Quality of produce
• Lack of hamburger meat
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Inventory
• When placing orders for food
sometimes items are listed as entrée
self-heating or family boxes. Is it
possible to have details of what is
included on those boxes instead of
being surprised when the orders
arrive?
• Do you offer special foods for
seniors? Like senior boxes?
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Strategic
Direction
• What does the HFB see as the future
for small scale pantries? Does HFB
see consolidation of smaller pantries
as a desirable alternative?
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Strategic
Direction
• We've been told and want it
clarified/ruled out.
 Larger pantries have 1st choice, best
choice of all items.
 This is to run out smaller pantries
 Smaller pantries get broken, out of
date, “bad" food items when others get
the "best".
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Resources
• How often do you promote or inform
agencies about grants?
• How does the FB decide on
allocations such as refrigators,
freezers and other FB allocations?
• Are there any or will there be any
collaborative grant opportunities?
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Economy
Resources
• What can the Houston Food Bank do
to help us get the City of Houston to
rollback the over 300% increase in the
food permit fee? This increase cuts
directly into the limited cash donations
we have to pay for food, and for
smaller pantries especially, this is a
real hardship. PLEASE HELP!!
The Economy