Transcript Document

ICT TOOLS AND SOCIETY INVOLVEMENT AMONG THE
EUPAN NETWORK
HIGHLIGHTS FROM THE SURVEY RESULTS
TANYA CHETCUTI AND MARCO FICHERA - WORKSHOP
EUROPEAN COMMISSION
AGENDA
• Objective of the survey
• Survey results
• Next steps – ISA Action 2.18
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Objectives of the Survey (1)
•
The purpose of the questionnaire, prepared by the European Commission in
collaboration with the Latvian presidency, is to identify the ICT tools of open
and collaborative government used in EUPAN member states, focusing on:
•
e-Participation in decision-making processes: ICT tools enabling crowdsourcing of ideas, submission of proposals or supporting citizen initiatives and
gathering of citizen feedback, in the context of new or amended legislative acts and
other issues related to democracy.
•
Improvement of the provision of public services: ICT tools aiming at increasing
citizen engagement and feedback for better service delivery.
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Objectives of the Survey (2)
•
Our goal is to:
•
Understand what functionalities are provided by the ICT tools used in
European administrations. For example, if advanced functionalities like text
mining or data analytics are used to extract knowledge from the data
submitted by citizens.
•
Gather best practices and achievements as well as the challenges,
including legal issues such as liability and credibility.
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Survey results (2)
Highlights
• Almost all respondents have stated
that, in their administration, ICT tools
are used in the context of electronic
participation for decision-making or
improvement of provision of public
services.
• More than 20% use four or more ICT
tools.
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Survey results (2)
Highlights
•
Submission of structured information by
the user (e.g. via a web form) is the most
common way of gathering input for the
tools.
•
Most of the tools also allow submission
of unstructured documents and files, and
are able to produce reports.
•
A few tools provide advanced
functionalities like text and data
analytics.
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Survey results (3)
Highlights
•
Only a few tools are integrated with
external sources of information (e.g.
RSS feeds or official information source
like the national gazette)
•
Tools are only relying only on the
information provided by the users
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Survey Results (4)
Highlights
•
Most of the data collected via the tools
are published to be used by the general
public or by partner institutions.
•
Usually, data is made available through
ad-hoc web pages. Only a limited
number of tools support integration with
other systems or publishing of
information in machine-readable format
to encourage automatic re-use.
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ISA Action 2.18
PARTICIPATORY KNOWLEDGE FOR
SUPPORTING DECISION MAKING
Main challenge
• Acquiring citizens’ opinions is a challenging task since they are often expressed in an unstructured way
on different platforms. It is even more difficult and expensive to extract meaningful knowledge that can
be used as input to decision making.
• Data must be gathered, measured and analysed through discovery and analytics tools, which makes it
possible to identify trends, issues and challenges. For instance, data coming from interactions on
social media contribute towards factors other than evidence.
ISA Action 2.18
PARTICIPATORY KNOWLEDGE FOR
SUPPORTING DECISION MAKING
Objectives of the action
• The main objective of this action is to consolidate and integrate existing reusable tools that allow the
electronic participation of stakeholders, the analysis of the captured opinions and the discovery and
generation of knowledge. This knowledge will in turn be used as input to existing decision making,
making them data-driven processes.
• It is not the objective of this action to replace existing stakeholder consultation tools (such as EU
Survey, Your Voice in Europe or the similar tools in the Member States) but to give additional value to
them by providing further capabilities for analysing big quantities of semi-structured or unstructured
information.
ISA Action 2.18
PARTICIPATORY KNOWLEDGE FOR
SUPPORTING DECISION MAKING
Objectives of the action
• The support the main objective of the action, the three following specific objectives are set out:
• To cooperate with Member States and related networks, for instance EUPAN, in order to better
identify the technology needs of public administrations when acquiring stakeholders opinions as a
driving force for open governments.
• To assess different assets that are currently available for making them accessible, thus allowing
for collaboration, transparency and participation.
• To consolidate and integrate open and reusable software solutions that will support the interactive
knowledge sharing and will allow the elicitation of citizens’ opinions and perceptions which is
hidden in tacit knowledge.